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    • News  (14)
    • Research  (148)
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  • Faculty Publications  (30)

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  • All HBS Web  (184)
    • News  (14)
    • Research  (148)
    • Events  (2)
  • Faculty Publications  (30)
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  • 15 Oct 2001
  • Research & Ideas

What You Don’t Know About Making Decisions

and group harmony usually disappear in the absence of active listening. Perceived Fairness. A real-time measure of perceived fairness is the level of participation that's... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • March 2020 (Revised August 2020)
  • Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details
Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation and Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits and Litigation; Rights; Ethics; Values and Beliefs; Fairness; Organizations; Organizational Culture; Mission and Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation and Incentives; Prejudice and Bias; Power and Influence; Information Technology; Internet and the Web; Information Infrastructure; Society; Social Issues; Culture; Civil Society or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North and Central America; United States; California
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Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
  • 01 Nov 2019
  • What Do You Think?

Should Non-Compete Clauses Be Abolished?

company has enough interest in the skill set that the individual brings in then they are limiting their talent pool when someone declines due to the NCA.” Edward Sixt contributed this argument against NCAs: “ it is not just or fair to... View Details
Keywords: by James Heskett
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

Gallani, an assistant professor in the Accounting and Management Unit at Harvard Business School. How much those systems spur employees, however, may depend on how fair employees perceive them to be. “We... View Details
Keywords: by Michael Blanding; Manufacturing
  • 21 May 2012
  • Research & Ideas

OSHA Inspections: Protecting Employees or Killing Jobs?

With an election looming and the economy continuing to struggle, the effectiveness of government regulation has become a political football. While advocates hold regulations up as necessary to protect public health and safety, critics see them as arbitrary and costly... View Details
Keywords: by Michael Blanding
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

the current economic and financial crisis, countries around the globe are looking for ways to reignite economic growth. Traditionally, export-led growth has been perceived as one of the most promising pathways to do so. The experience of... View Details
Keywords: by Christian Ketels
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

professional accounting firm, conduct an audit of the records pertinent to this dispute and to mail the results to the employee. (This would be far less expensive than going to court.) Having this information would diminish the employee's View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

schedules, but still remain employed by the company. In addition to weighing the financial costs and benefits, students discussed the fairness of each option. Some thought furloughs were the fairer option because they instilled a sense of... View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • 06 May 2021
  • HBS Case

How Four Women Made Miami More Equitable for Startups

1990s to build an entrepreneurial ecosystem that could harness its business-minded immigrant population. Strategic investment had given rise to creative events and spaces, like the international Art Basel fair in Miami, new performing... View Details
Keywords: by Carolyn DiPaolo
  • 10 Aug 2015
  • Research & Ideas

Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers

Here's a tip for companies looking to woo customers away from the competition: Besides advertising fair prices for your products, try advertising fair wages for your employees.... View Details
Keywords: by Carmen Nobel; Retail
  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

Silence is associated with many virtues: modesty, respect for others, prudence, decorum. Thanks to deeply ingrained rules of etiquette, people silence themselves to avoid embarrassment, confrontation, and other perceived dangers. There's... View Details
Keywords: by Leslie A. Perlow
  • 23 May 2012
  • Research & Ideas

Five Ways to Make Your Company More Innovative

developed an innovation fair in which every unit could show off its most promising new concepts. I was privileged to judge the first one with the then CEO, where we gave an award to the legal department for its ethics program, featuring a... View Details
Keywords: by Garry Emmons, Julia Hanna & Roger Thompson
  • 09 Nov 2015
  • Research & Ideas

These Employers Pay Higher Salaries than Necessary

price you can. As you walk out of the shop, you can’t shake the feeling that you just got fleeced—forced to pay just slightly more than a local would pay. The fact is, you are probably right. No matter how vigilant you are, it’s hard to get a View Details
Keywords: by Michael Blanding; Employment; Technology; Computer
  • September 2020
  • Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
Citation
Educators
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Related
Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
  • 25 Oct 2006
  • Op-Ed

Fixing Executive Options: The Veil of Ignorance

insight was that the fair solution could be determined by creating uncertainty about the position the person choosing the outcome would find him- or herself in. In short, the person cutting the cake has to decide the size of the slices... View Details
Keywords: by Mihir Desai & Joshua Margolis
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

adjusted to completely new work and personal situations." Case 4: Commitment to employees’ mental well-being and fairness Chemical and materials companies are an essential part of their customers’ supply chains. Guaranteeing business... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 04 Jan 2012
  • What Do You Think?

Income Inequality: What’s the Right Amount?

depressed " (Yaron Kaufman); "when motives switch from serving to grabbing" (Gerald Nanninga); "the amount that allows the stakeholders to know 'we're all in this together, and apart from our natural not manmade limitations, we all have just and... View Details
Keywords: by Jim Heskett
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

activities on the job that are not perceived as work while "working" in ways that are non-productive. In short, we're not thinking creatively enough about work. Those are themes that recur in the comments to this month's column.... View Details
Keywords: by James Heskett; Financial Services
  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

outlines concrete steps that managers at all levels can take to spark positive conflict and make sure that all views get a fair hearing, and he outlines as well a fair and open process for making more... View Details
Keywords: by Martha Lagace
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

of IFRS in those countries. Finally, we find a positive reaction to IFRS adoption events for firms with high quality pre-adoption information, consistent with investors expecting net convergence benefits from IFRS adoption. Overall, the findings suggest that investors... View Details
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