Publications

October 2002 (Revised March 2013)
Case

Intermountain Health Care

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman

Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details

Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah

17 May 2017
Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

resumes than candidates who reveal their race—and this discriminatory practice is just as strong for businesses that claim to value diversity as those that don’t. These research findings should provide a startling wakeup call for business... View Details

Keywords: by Dina Gerdeman

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

31 Aug 2010
Working Paper Summaries

Multinational Firms, Labor Market Discrimination, and the Capture of Competitive Advantage by Exploiting the Social Divide

Keywords: by Jordan I. Siegel, Lynn Pyun & B.Y. Cheon

October 2021
Case

Diversifying P&G's Supplier Base (A)

By: Kris Ferreira, Kym Lew Nelson, Carin-Isabel Knoop and Sarah Mehta

In February 2003, P&G hosted two meetings—one with its largest woman- and minority-owned suppliers and one with its largest non-minority-owned suppliers. Attendees in each meeting heard the same message: P&G was keen to grow its commitment to inclusive supply chains,... View Details

Keywords: Business Ventures; Mergers and Acquisitions; Business Model; Business Organization; Family Business; Joint Ventures; Demographics; Diversity; Ethnicity; Race; Ethics; Fairness; Ownership; Supply Chain Management; Consumer Products Industry; Service Industry; United States; Ohio

31 Oct 2022
Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

matters Tabellini and colleagues looked at US hate crimes against four racial and ethnic minority groups: Blacks, Hispanics/Latinx, Asians, and Arabs between 1990 and 2010. Using data from the Federal Bureau of Investigation and the... View Details

Keywords: by Pamela Reynolds

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

At age 32—feeling far removed from the violent street crimes that had consumed his teens and 20s—Larry Miller just knew he was nailing a job interview with a senior partner at Arthur Andersen. That is, until he came clean about his troubled past. Seventeen years... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

increases brand attitude, and the company is seen as having more commitment to diversifying the workforce.” US law requires companies with more than 100 employees to report their workforce’s gender, race, and ethnicity by job category to... View Details

Keywords: by Shalene Gupta

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

organizations might ease racial tensions among a diverse workforce by stressing multiculturalism over racial colorblindness. "Shutting our eyes to the complexities of race does not make them disappear, but it does make it harder to see... View Details

Keywords: by Carmen Nobel

06 Jun 2017
First Look

First Look at New Research and Ideas: June 6, 2017

Gompers, Paul A., and Sophie Q. Wang Abstract—With an overall lack of gender and ethnic diversity in the innovation sector documented in Gompers and Wang (2017), we ask the natural next question: Does... View Details

Keywords: Sean Silverthorne

08 Nov 2022
Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

exhibited stronger anti-abortion attitudes. A larger sample of almost 700,000 women showed that women from historically pastoral ethnic groups faced more mobility restrictions. Among almost 100,000 women in Africa, those who descend from... View Details

Keywords: by Kara Baskin

23 Feb 2010
First Look

First Look: Feb. 23

Business School Centennial Colloquium, this edited volume brings together the most important scholars from fields as diverse as psychology, sociology, economics, and history to shape the academic discipline of leadership. Book: View Details

Keywords: Martha Lagace

08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

the sharpest pullback in support from financial backers on Kickstarter during the 2016 election cycle, while Chinese ethnic creators in the US faced a harder time meeting their financing goals during “episodes of Asian hate,” including... View Details

Keywords: by Scott Van Voorhis

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

research, have you encountered an organization that has been successful in making changes that have expanded leadership opportunities for women of all classes and ethnic backgrounds? A: Only a few. The example we give of Dewey and Levin... View Details

Keywords: by Mallory Stark

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

belonging to a certain ethnicity to isolate distinctively Asian names. Because most guests leave reviews, the researchers say they can accurately reflect the number of bookings a host is getting. The researchers then compared the change... View Details

Keywords: by Pamela Reynolds; Technology; Travel

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

talent pipelines to help companies diversify their workforces. Even though a culture of “sameness” has become a competitive liability, many firms have struggled to hire and keep employees from ethnic minorities. “A lot of CEOs have come... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

March 2020 (Revised August 2020)
Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta

Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details

September 2020 (Revised September 2021)
Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details