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    • All HBS Web  (303)
      • Faculty Publications  (79)

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      • 2003
      • Chapter

      The Geographic Dispersion of Commercial Internet Use

      By: Chris Forman, Avi Goldfarb and Shane Greenstein
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      Forman, Chris, Avi Goldfarb, and Shane Greenstein. "The Geographic Dispersion of Commercial Internet Use." In Rethinking Rights and Regulations: Institutional Responses to New Communication Technologies, edited by Lorrie Faith Cranor and Steven S. Wildman, 113–145. MIT Press, 2003.
      • November 2002
      • Case

      Siemens ShareNet: Building a Knowledge Network

      By: Alan D. MacCormack, Sven Volpel and Kerry Herman
      Describes the development of ShareNet, an innovative knowledge management system used by a division of Siemens. ShareNet attempts to capture the knowledge and experience of Siemen's many dispersed sales and marketing units around the globe, making it available to all.... View Details
      Keywords: Cost Management; Investment Return; Revenue; Knowledge Acquisition; Knowledge Management; Sales
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      MacCormack, Alan D., Sven Volpel, and Kerry Herman. "Siemens ShareNet: Building a Knowledge Network." Harvard Business School Case 603-036, November 2002.
      • October 2002 (Revised April 2007)
      • Case

      Dell Computers (A): Field Service for Corporate Clients

      By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
      Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
      Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
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      Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
      • September 2002
      • Article

      Situated Knowledge and Learning in Dispersed Teams

      By: Deborah Sole and Amy Edmondson
      Keywords: Knowledge; Learning; Groups and Teams
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      Sole, Deborah, and Amy Edmondson. "Situated Knowledge and Learning in Dispersed Teams." British Journal of Management 13 (September 2002): S17–S34.
      • 2002
      • Chapter

      Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams

      By: D. Sole and A. Edmondson
      Keywords: Knowledge Sharing; Knowledge Acquisition; Learning; Groups and Teams; Geographic Location; Organizational Structure
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      Sole, D., and A. Edmondson. "Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams." In The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, edited by C. W. Choo and N. Bontis. New York: Oxford University Press, 2002.
      • 2001
      • Working Paper

      Situated Knowledge and Learning in Dispersed Teams

      By: Deborah Sole and Amy C. Edmondson
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      Sole, Deborah, and Amy C. Edmondson. "Situated Knowledge and Learning in Dispersed Teams." Harvard Business School Working Paper, No. 01-068, June 2001.
      • 1 Apr 2001
      • Conference Presentation

      Knowledge Sharing Practices and Technology Use Norms in Dispersed Development Teams

      By: Deborah Soule and Lynda M. Applegate
      Keywords: Knowledge Sharing; Information Technology; Management Practices and Processes; Knowledge Use and Leverage
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      Soule, Deborah, and Lynda M. Applegate. "Knowledge Sharing Practices and Technology Use Norms in Dispersed Development Teams." In Proceedings of the International Conference on Information Systems. April 1, 2001
      • 2000
      • Working Paper

      Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-functional Development Teams

      By: Deborah Sole and A. Edmondson
      Citation
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      Sole, Deborah, and A. Edmondson. "Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-functional Development Teams." Harvard Business School Working Paper, No. 00-093, June 2000.
      • 2000
      • Working Paper

      The Drivers of National Innovative Capacity: Implications for Spain and Latin America

      By: Michael E. Porter, Jeffrey L. Furman and Scott Stern
      In the past decade, both academic scholars and policymakers have focused increasing attention on the central role that technological innovation plays in economic growth. There are at least two distinct reasons for this increased interest. First, though economists have... View Details
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      Porter, Michael E., Jeffrey L. Furman, and Scott Stern. "The Drivers of National Innovative Capacity: Implications for Spain and Latin America." Harvard Business School Working Paper, No. 01-004, May 2000.
      • Article

      Valuation of Bankrupt Firms

      By: S. C. Gilson, E. S. Hotchkiss and R. S. Ruback
      This study compares the market value of firms that reorganize in bankruptcy with estimates of value based on management's published cash flow projections. We estimate firm values using models that have been shown in other contexts to generate relatively precise... View Details
      Keywords: Valuation; Business Ventures; Insolvency and Bankruptcy
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      Gilson, S. C., E. S. Hotchkiss, and R. S. Ruback. "Valuation of Bankrupt Firms." Review of Financial Studies 13, no. 1 (Spring 2000): 43–74. (Abridged version reprinted in The Journal of Corporate Renewal 13, no. 7 (July 2000))
      • February 1999 (Revised June 2000)
      • Case

      Cimetrics Technology (A-1)

      By: Lynn S. Paine and Jose Royo
      Jim Lee, president of Cimetrics (a young, fast growing, software start-up) is reevaluating his small company's geographically dispersed product development model. To take advantage of talented low-cost labor in Russia, the company has relied on two software engineering... View Details
      Keywords: Business Model; Applications and Software; Business or Company Management; Corporate Entrepreneurship; Human Resources; Cross-Cultural and Cross-Border Issues; Labor and Management Relations; Product Development; Performance Evaluation; Information Technology Industry; Russia; Canada; United States
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      Paine, Lynn S., and Jose Royo. "Cimetrics Technology (A-1)." Harvard Business School Case 399-108, February 1999. (Revised June 2000.)
      • March 1998 (Revised December 2005)
      • Case

      Beta Golf

      By: William A. Sahlman, Michael J. Roberts and Laurence E. Katz
      The Beta Group is a technology incubator in Menlo Park, CA that has successfully built a portfolio of businesses in the medical, consumer products, and industrial technology sectors by systematically matching proprietary technologies to unmet market needs. Beta has... View Details
      Keywords: Business Strategy; Investment; Financial Strategy; Information Technology; Commercialization
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      Sahlman, William A., Michael J. Roberts, and Laurence E. Katz. "Beta Golf." Harvard Business School Case 898-162, March 1998. (Revised December 2005.)
      • 1998
      • Chapter

      Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups

      By: Dorothy A. Leonard, P. A. Brands, Amy Edmondson and Justine Fenwick
      Keywords: Groups and Teams; Communication Technology; Information Technology; Networks; Management; Technology Industry
      Citation
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      Leonard, Dorothy A., P. A. Brands, Amy Edmondson, and Justine Fenwick. "Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups." In Sense and Respond: Capturing Value in the Network Era, edited by Stephen P. Bradley and Richard L. Nolan, 285–98. Boston: Harvard Business School Press, 1998.
      • June 1991 (Revised April 1993)
      • Case

      Acer, Inc.

      By: Robert H. Hayes
      Acer is undergoing two major transitions at the time of this case: from a small, entrepreneurially-run company to a large professionally-run one; and from a largely domestic company to a multinational one. After a decade of phenomenal growth, it is now facing a major... View Details
      Keywords: Transition; Motivation and Incentives; Multinational Firms and Management; Business Growth and Maturation; Employees; Resignation and Termination; Cross-Cultural and Cross-Border Issues; Diversity; Computer Industry; Taiwan
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      Hayes, Robert H. "Acer, Inc." Harvard Business School Case 691-104, June 1991. (Revised April 1993.)
      • June 1986 (Revised July 1990)
      • Case

      OTISLINE (A)

      By: F. Warren McFarlan and Donna B. Stoddard
      Describes the company's use of information technology to strengthen its position in the elevator sales and service market. Also demonstrates how information technology can be used to better manage and control a large geographically dispersed service organization. View Details
      Keywords: Information Technology; Technology Adoption; Sales; Marketing; Rank and Position; Salesforce Management; Service Operations; Management Analysis, Tools, and Techniques; Global Range; Accounting; Business Ventures; Industry Growth
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      McFarlan, F. Warren, and Donna B. Stoddard. "OTISLINE (A)." Harvard Business School Case 186-304, June 1986. (Revised July 1990.)
      • Research Summary

      India Transformed? Insights from the Firm Level 1988-2005 (with Anusha Chari)

      By: Laura Alfaro
      Using firm-level data this paper analyzes, the transformation of India’s economic structure following the implementation of economic reforms. The focus of the study is on publicly-listed and unlisted firms from across a wide spectrum of manufacturing and services... View Details
      • Research Summary

      Knowledge flows and capability acquisition

      By: Willy C. Shih
      Technological advancements are a major source of improvement in competiveness, and a firm’s incentives to invest are diminished when the knowledge generated is involuntarily dispersed to competitors.  While intellectual property rights can moderate this flow to the... View Details
      Keywords: Knowledge Aspects Of Strategy; Knowledge Management; Knowledge Spillovers; Knowledge Acquisition; Manufacturing Industry; Biotechnology Industry; Technology Industry; United States; China
      • Article

      Organizational Emplacement as a Response to Digital Threat: The Novel Resurgence of Independent Bookstores

      By: Ryan Raffaelli and Ryann Noe
      This study reveals how incumbent actors leverage physical place as source of differentiation in response to the threat of digital commoditization. Through a longitudinal, qualitative analysis of the U.S. independent bookselling industry from 1995 to 2019, we outline... View Details
      Keywords: Retail; Place Making; Bookstores; Industry Evolution; Digital; Commoditization; Organizational Change and Adaptation; Adaptation; Business Strategy; Digital Transformation; E-commerce; Distribution Channels; Civil Society or Community; Value Creation; Retail Industry
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      Raffaelli, Ryan, and Ryann Noe. "Organizational Emplacement as a Response to Digital Threat: The Novel Resurgence of Independent Bookstores." Administrative Science Quarterly (in press). (Pre-published online May 3, 2025.)
      • Research Summary

      Overview

      By: Ashley V. Whillans
      Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details
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