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- Faculty Publications (26)
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- All HBS Web (94)
- Faculty Publications (26)
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
years, Turkasset has been ahead of the curve in avoiding a government crackdown—with a customer complaint rate of only 2 to 3 percent. (For context, the Consumer Financial Protection Bureau in the United States receives more than 6,000 complaints monthly regarding... View Details
- 21 Jul 2006
- Op-Ed
Enron Jury Sent the Right Message
The most noteworthy message of the Enron trial is that corporate executives can be convicted in a court of law for a pattern of deception that may or may not be illegal. Left unaddressed in the trial were many financial transactions and... View Details
Keywords: by Malcolm S. Salter
- Web
Policy - Business & Environment
2018, accessed October 8, 2019. “ Strategies (pdf) ,” Information Council for the Environment (ICE), 1991. Cited in “The Climate Deception Dossiers,” Union of Concerned Scientists, July 2015, p. 41. “The American Petroleum Institute’s... View Details
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
involving almost everyone in the company. How difficult has it been for organizations to adopt this all-in approach? A: Service profit chain concepts are deceptively simple. They require an integrated set of management initiatives to... View Details
Keywords: by Sean Silverthorne
- 03 Sep 2013
- First Look
First Look: September 3
with moderately popular blogs and seem to persist after participants enroll in the program. Working Papers Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence By: Edelman, Benjamin, and Ian... View Details
Keywords: Sean Silverthorne
- 01 Jun 2003
- News
Books
professor Quinn Mills dissects the other half of the artificially supported 1990s bull market in Wheel, Deal, and Steal: Deceptive Accounting, Deceitful CEOs, and Ineffective Reforms. This time around, he focuses on large corporations... View Details
- 02 Jan 2020
- Op-Ed
Medicare for All or Public Option: Can Either Heal Health Care?
pay-as-you-go actuarial basis. The public discourse about Medicare for All is deceptively appealing. The health care program for the nation’s seniors is highly prized by Medicare beneficiaries—85 percent say they’re satisfied. Who can... View Details
- 02 Dec 2013
- Research & Ideas
Companies Choreograph Earnings Calls to Hide Bad News
'cast' a call at some point in its life” This dance of deception was, in fact, exactly what Cohen and coauthors Dong Lou, of the London School of Economics, and HBS Professor Christopher J. Malloy later found to be occurring. The results... View Details
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
competitors' scores are increasing faster it should be a cause for alarm. Acquisition rates may be robust, but if old customers are abandoning ship as fast as new ones are coming on board, strong acquisition can give a deceptive picture... View Details
Keywords: by Sean Silverthorne
- 01 Feb 2016
- Research & Ideas
CEOs and Coaches: How Important is Organizational 'Fit?'
misguided optimism. In truth, it is deceptively difficult to predict ex-ante the success of any union. We’re reminded of this as the Super Bowl approaches: when it comes to predicting the success of a football coach, short memories, hope,... View Details
- Web
1.17 Field Based Learning / Independent Projects | MBA
Field Research Students must avoid deceptive practices and obtain informed consent from all individuals interviewed as part of a project. When conducting interviews or performing any other work for company sponsors, students must not... View Details
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
begun investigating the impact of accounting method choices in cross-border investments. Ann Cullen: After the scandals of the past few years, the potential for brokerage research deception is obviously something the Securities and... View Details
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
protection, and could even leave companies facing accusations of greenwash—a term that describes the deceptive use of green marketing to incorrectly portray a company as environmentally friendly. Even some at News Corporation acknowledge... View Details
- 25 Sep 2000
- Research & Ideas
Cyber-Marketing: Scouting the Digital Communications Frontier
such a catalog-like presentation is much more difficult than with a captivating commercial on television. "These are the critical attributes of the current communications revolution," Deighton concludes. "And while the new economy may be easy to enter,... View Details
Keywords: by Peter K. Jacobs
- 29 Jan 2013
- First Look
First Look: Jan. 29
of Responsibility in Negotiation: A Case of Bounded Ethicality Authors:Paharia, Neeru, Lucas Clayton Coffman, and Max Bazerman Publication:Oxford Handbook of Economic Conflict Resolution Abstract This article compares direct deception... View Details
Keywords: Sean Silverthorne
- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
leading and making decisions. In the book Mukunda offers specific ways to avoid making a poor candidate choice: Avoid deceptive signals. Someone who has ridden family wealth to high office, for example, may have accomplished less than... View Details
Keywords: by Kim Girard
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 29 Mar 2011
- First Look
First Look: March 29
http://hbr.org/2011/04/why-leaders-dont-learn-from-success/ar/1 Too Guilty to Deceive: How Feeling Burdened Can Reduce Deception in Negotiation Authors:F. Gino and C. Shea Publication:In ,em>Handbook of Conflict Resolution, edited by... View Details
Keywords: Sean Silverthorne
- 01 Oct 1998
- News
A Community Investment
Johnson is guided in all of its business practices by a deceptively simple, four-paragraph credo. One tenet reads: "We are responsible to the communities in which we live and work and to the world community as well." We are also a leader... View Details
- 01 Sep 2011
- News
The City Solution
says that meeting the Intergovernmental Panel on Climate Change’s 2050 carbon-emission goals will require a larger increase in productivity (efficiency) than occurred with the Industrial Revolution. In America, where energy is not fully costed and is therefore View Details