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Publications

Publications

Filter Results: (94) Arrow Down
Filter Results: (94) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (94)
    • News  (21)
    • Research  (73)
  • Faculty Publications  (26)

Show Results For

  • All HBS Web  (94)
    • News  (21)
    • Research  (73)
  • Faculty Publications  (26)
← Page 4 of 94 Results →
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

involving almost everyone in the company. How difficult has it been for organizations to adopt this all-in approach? A: Service profit chain concepts are deceptively simple. They require an integrated set of management initiatives to... View Details
Keywords: by Sean Silverthorne
  • 02 Jan 2020
  • Op-Ed

Medicare for All or Public Option: Can Either Heal Health Care?

pay-as-you-go actuarial basis. The public discourse about Medicare for All is deceptively appealing. The health care program for the nation’s seniors is highly prized by Medicare beneficiaries—85 percent say they’re satisfied. Who can... View Details
Keywords: by Regina E. Herzlinger and James Wallace; Health; Public Administration
  • 02 Dec 2013
  • Research & Ideas

Companies Choreograph Earnings Calls to Hide Bad News

'cast' a call at some point in its life” This dance of deception was, in fact, exactly what Cohen and coauthors Dong Lou, of the London School of Economics, and HBS Professor Christopher J. Malloy later found to be occurring. The results... View Details
Keywords: by Julia Hanna; Financial Services
  • 01 Jun 2003
  • News

Books

professor Quinn Mills dissects the other half of the artificially supported 1990s bull market in Wheel, Deal, and Steal: Deceptive Accounting, Deceitful CEOs, and Ineffective Reforms. This time around, he focuses on large corporations... View Details
Keywords: Deborah Blagg; Laura Singleton; Donald; Sull; Henry; Chesbrough; Rob; Austin; Leslie; Perlow; Publishing Industries (except Internet); Information
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

discloses his "must have" issues, he may be gouged. Deception at the bargaining table can be hostile, too, as when someone pretends to have no authority to settle or makes promises he doesn't intend to keep. That's why many of... View Details
Keywords: by Michael Wheeler
  • 21 Jul 2006
  • Op-Ed

Enron Jury Sent the Right Message

The most noteworthy message of the Enron trial is that corporate executives can be convicted in a court of law for a pattern of deception that may or may not be illegal. Left unaddressed in the trial were many financial transactions and... View Details
Keywords: by Malcolm S. Salter
  • 02 Sep 2014
  • First Look

First Look: September 2

  Publications September 2014 Organization Science Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence By: Edelman, Benjamin, and Ian Larkin Abstract—We examine how unfavorable social comparisons... View Details
Keywords: Sean Silverthorne
  • 25 Sep 2000
  • Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

such a catalog-like presentation is much more difficult than with a captivating commercial on television. "These are the critical attributes of the current communications revolution," Deighton concludes. "And while the new economy may be easy to enter,... View Details
Keywords: by Peter K. Jacobs
  • 18 Oct 2004
  • Research & Ideas

The Bias of Wall Street Analysts

begun investigating the impact of accounting method choices in cross-border investments. Ann Cullen: After the scandals of the past few years, the potential for brokerage research deception is obviously something the Securities and... View Details
Keywords: by Ann Cullen; Financial Services
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

years, Turkasset has been ahead of the curve in avoiding a government crackdown—with a customer complaint rate of only 2 to 3 percent. (For context, the Consumer Financial Protection Bureau in the United States receives more than 6,000 complaints monthly regarding... View Details
Keywords: by Michael Blanding; Financial Services
  • 01 Feb 2016
  • Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

misguided optimism. In truth, it is deceptively difficult to predict ex-ante the success of any union. We’re reminded of this as the Super Bowl approaches: when it comes to predicting the success of a football coach, short memories, hope,... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 04 Sep 2012
  • Research & Ideas

Why Most Leaders (Even Thomas Jefferson) Are Replaceable

leading and making decisions. In the book Mukunda offers specific ways to avoid making a poor candidate choice: Avoid deceptive signals. Someone who has ridden family wealth to high office, for example, may have accomplished less than... View Details
Keywords: by Kim Girard
  • Web

1.17 Field Based Learning / Independent Projects | MBA

Field Research Students must avoid deceptive practices and obtain informed consent from all individuals interviewed as part of a project. When conducting interviews or performing any other work for company sponsors, students must not... View Details
  • 11 Jul 2005
  • Research & Ideas

The New International Style of Management

deceptive veneer of familiarity, cultural gulfs and local differences often remain hidden. There is an increasingly international style of management.— John Quelch, HBS Amid these conflicting realities, however, Harvard Business School... View Details
Keywords: by Garry Emmons
  • 01 Jun 2005
  • News

Do You Speak Business?

experiences. Klump’s experience is a reminder of just how complicated, on a personal level, globalization and managing across cultures can be. On the one hand, the world seems small and interconnected, thanks to high-speed technology, travel, and communications. On the... View Details
Keywords: Garry Emmons
  • 29 Mar 2011
  • First Look

First Look: March 29

http://hbr.org/2011/04/why-leaders-dont-learn-from-success/ar/1 Too Guilty to Deceive: How Feeling Burdened Can Reduce Deception in Negotiation Authors:F. Gino and C. Shea Publication:In ,em>Handbook of Conflict Resolution, edited by... View Details
Keywords: Sean Silverthorne
  • 01 Oct 1998
  • News

A Community Investment

Johnson is guided in all of its business practices by a deceptively simple, four-paragraph credo. One tenet reads: "We are responsible to the communities in which we live and work and to the world community as well." We are also a leader... View Details
  • 21 May 2007
  • Research & Ideas

Fixing the Marketing-CEO Disconnect

competitors' scores are increasing faster it should be a cause for alarm. Acquisition rates may be robust, but if old customers are abandoning ship as fast as new ones are coming on board, strong acquisition can give a deceptive picture... View Details
Keywords: by Sean Silverthorne
  • 06 Jan 2012
  • Op-Ed

Where Green Corporate Ratings Fail

News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details
Keywords: by Michael Toffel & Auden Schendler; Information; Publishing
  • 02 Jun 2010
  • First Look

First Look: June 2

Ert, and Alvin E. Roth Publication:Special Issue on Predicting Behavior in Games. Games 1, no. 2 (2010) An abstract is unavailable at this time. Read the paper: http://www.mdpi.com/2073-4336/1/2/117/ The Counterfeit Self: The Deceptive... View Details
Keywords: Martha Lagace
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