Publications

2021
Working Paper

Does Who Helps You Impact Your Behavior? Examining the Effects of Social Interactions on Knowledge Sharing in Online Communities

By: Eunkwang Seo, Frank Nagle and Sonali K. Shah

Online communities provide vibrant forums for knowledge sharing and are increasingly being used by individual users and firms to source knowledge and create and capture value. Yet, there is much to learn about how the actions of community members affect other members,... View Details

Keywords: Online Communities; Knowledge Development; Innovation; Reciprocity; Knowledge Sharing; Networks; Innovation and Invention; Interpersonal Communication

SSRN

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Research Summary

The "New" Corporate Communications

By: Stephen A. Greyser

Stephen A. Greyser continues to explore the issues and problems organizations face as they attempt to communicate effectively with a variety of constituencies. Greyser's work and the course to which it contributes are structured around the business-media-publics... View Details

26 Aug 2020
News

Empowering Rural Communities

it be limited by the financial restrictions that govern nonprofit electrical cooperatives. Instead, the company would have both the incentive and the flexibility to bring renewable power to communities that would benefit economically from... View Details

Keywords: Electric Power Generation, Transmission, Distribution; Utilities

March 2020
Article

Gender Differences in Communicative Abstraction

By: Priyanka D. Joshi, Cheryl J. Wakslak, Gil Appel and Laura Huang

Drawing on construal level theory, which suggests that experiencing a communicative audience as proximal rather than distal leads speakers to frame messages more concretely, we examine gender difference in linguistic abstraction. In a meta-analysis of prior studies... View Details

Keywords: Construal Level Theory; Psychological Distance; Gender; Communication; Leadership

01 Jun 1998
News

Diversity and Community

of their own significant involvement with those programs. Robert Haas (MBA '68) of Levi Strauss: ending racial discrimination in the community is a business imperative. (photograph by Jamie Tanaka) Robert Haas (MBA '68) of Levi Strauss:... View Details

Keywords: Garry Emmons

Web

Community | MBA

Community At Harvard Business School (HBS), breakthrough moments can happen any time: in a late-night discussion among peers, during a journey along India's east coast, in service to a neighborhood nonprofit, or simply while relaxing in a... View Details

January 1996 (Revised December 2005)
Case

First Community Bank (A)

By: Rosabeth M. Kanter

First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved profitability but must manage relationships with the mainstream at Bank of Boston, serve as a change agent and... View Details

Keywords: Banks and Banking; Business Ventures; Business and Community Relations; Agency Theory; Change Management; Leadership; Balanced Scorecard; Mission and Purpose; Organizational Structure; Problems and Challenges; Banking Industry; Boston

March 2025
Supplement

Fostering Community at Airbnb (B)

By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta

This case provides updates to “Fostering Community at Airbnb (A),” case no. 425-045. View Details

Keywords: Change; Communication; Competency and Skills; Human Resources; Information; Information Technology; Accommodations Industry; Technology Industry; Travel Industry; United States; California

September 1997 (Revised March 2000)
Case

Adelphia Communications Corporation

By: Paul M. Healy

A bank officer must make a loan application decision for a large but financially troubled cable broadcaster. View Details

Keywords: Financial Condition; Financing and Loans; Decision Choices and Conditions; Contracts; Telecommunications Industry

February 1991 (Revised October 1991)
Case

Lincoln Community Hospital

May 1993
Background Note

On "Good" Communication

Jul 26 2016
Short Film

HBS Alumni Community

June 2007 (Revised September 2007)
Teaching Note

Atheros Communications (TN)

By: Thomas R. Eisenmann

Keywords: Communications Industry

June 2008
Case

Threadless: The Business of Community

By: Karim R. Lakhani and Zahra Kanji

Threadless.com, the online, Chicago-based t-shirt company, was not your typical fashion apparel company. The company, run by Jake Nickell, Jacob DeHart, and Jeffrey Kalmikoff, turned the fashion business on its head by enabling anyone to submit designs for t-shirts and... View Details

Keywords: Business Model; Business Startups; Innovation and Invention; Product Design; Partners and Partnerships; Social and Collaborative Networks; Apparel and Accessories Industry

16 Dec 2015
Video

Designing a Great Community

September 1987 (Revised June 1988)
Case

Lorin Communications Corp.

By: W. Earl Sasser and Lucy N. Lytle

Keywords: Communications Industry