Publications

January 1996 (Revised December 2005)
Case

First Community Bank (A)

By: Rosabeth M. Kanter

First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved profitability but must manage relationships with the mainstream at Bank of Boston, serve as a change agent and... View Details

Keywords: Banks and Banking; Business Ventures; Business and Community Relations; Agency Theory; Change Management; Leadership; Balanced Scorecard; Mission and Purpose; Organizational Structure; Problems and Challenges; Banking Industry; Boston

Educators

26 Aug 2020
News

Empowering Rural Communities

it be limited by the financial restrictions that govern nonprofit electrical cooperatives. Instead, the company would have both the incentive and the flexibility to bring renewable power to communities that would benefit economically from... View Details

Keywords: Electric Power Generation, Transmission, Distribution; Utilities

01 Jun 1998
News

Diversity and Community

of their own significant involvement with those programs. Robert Haas (MBA '68) of Levi Strauss: ending racial discrimination in the community is a business imperative. (photograph by Jamie Tanaka) Robert Haas (MBA '68) of Levi Strauss:... View Details

Keywords: Garry Emmons

Web

Community | MBA

Community At Harvard Business School (HBS), breakthrough moments can happen any time: in a late-night discussion among peers, during a journey along India's east coast, in service to a neighborhood nonprofit, or simply while relaxing in a... View Details

March 1998 (Revised July 1998)
Case

United Way Community Services

By: V. Kasturi Rangan

Describes in detail the fund development and distribution system of United Way Community Services. A key question is how to measure the outcome/impact of the work done by the agencies that receive United Way funding. A follow-on question is how to reinvent the... View Details

Keywords: Capital; Management Systems; Measurement and Metrics; Distribution Channels; Organizational Change and Adaptation; Outcome or Result; Nonprofit Organizations

June 2007 (Revised September 2007)
Teaching Note

Atheros Communications (TN)

By: Thomas R. Eisenmann

Keywords: Communications Industry

May 1999
Case

African Communications Group (Condensed)

Describes the opportunities that confront the African Communications Group, an entrepreneurial organization that plans to introduce a wireless pay-phone system in Tanzania. Provides a foundation for the analysis of value creation and of value capture. The possibility... View Details

Keywords: Competitive Strategy; Telecommunications Industry; Tanzania

Educators

September 1997 (Revised March 2000)
Case

Adelphia Communications Corporation

By: Paul M. Healy

A bank officer must make a loan application decision for a large but financially troubled cable broadcaster. View Details

Keywords: Financial Condition; Financing and Loans; Decision Choices and Conditions; Contracts; Telecommunications Industry

Educators

February 1991 (Revised October 1991)
Case

Lincoln Community Hospital

May 1993
Background Note

On "Good" Communication

Jul 26 2016
Short Film

HBS Alumni Community

2021
Working Paper

Does Who Helps You Impact Your Behavior? Examining the Effects of Social Interactions on Knowledge Sharing in Online Communities

By: Eunkwang Seo, Frank Nagle and Sonali K. Shah

Online communities provide vibrant forums for knowledge sharing and are increasingly being used by individual users and firms to source knowledge and create and capture value. Yet, there is much to learn about how the actions of community members affect other members,... View Details

Keywords: Online Communities; Knowledge Development; Innovation; Reciprocity; Knowledge Sharing; Networks; Innovation and Invention; Interpersonal Communication