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09 Aug 2016
Blog Post

Startup Balancing Act

It was my first day of work and I was nervous, so much so that my legs were wobbly. I tilted forward, then backward. I finally steadied myself by grabbing onto a cubicle wall and was able to move forward evenly. However, I soon found... View Details

Keywords: Health Care

January 1993 (Revised April 1993)
Case

Chadwick, Inc.: The Balanced Scorecard

By: Robert S. Kaplan

The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten years to bring a new product to the marketplace and the division depends on good relations and active feedback from its... View Details

Keywords: Balanced Scorecard; Performance Evaluation; Customer Relationship Management; Goals and Objectives; Customer Satisfaction; Research and Development; Marketplace Matching; Financial Condition; Product Launch; Pharmaceutical Industry

December 2021
Case

The Instant Payment Mandate: The Central Bank of Brazil and Pix

By: Lauren Cohen and Spencer C. N. Hagist

João M. P. De Mello and his team at the Central Bank of Brazil are preparing a move that would seek to tilt the scales in favor of financial inclusion for the entire country. The innovation at hand is the unprecedented nation-wide instant payment scheme: Pix. The fruit... View Details

Keywords: Fintech; Finance; Entrepreneurship; Innovation Strategy; Banking Industry; Brazil

01 Dec 2004
News

Finding a Balance

Do the rules of business change when a company’s product holds the power of life or death over its customers? That’s a question students must consider when discussing “Cipla,” a case about a $325 million... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services

May 2025
Case

Dell Med: Transforming Care Delivery & Payment

By: Robert S. Kaplan, David N. Bernstein and Mary L. Witkowski

Health care in the U.S. and globally continues to undergo massive transformation, surging towards a system that rewards value for patients. However, widespread adoption of value-based health care remains a challenge. This case study focuses on the care delivery... View Details

Keywords: Integrated Practice Units; Outcomes Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Business Strategy; Leading Change; Decisions; Transformation; Service Delivery; Adoption; Value; Health Industry; United States; Texas

08 May 2015
News

Promoting work/life balance

As U.S. Secretary of Labor, The Hon. Elaine L. Chao (MBA 1979) helped American workers address the competing demands of their work and home lives. (Published May 2015) View Details

01 Sep 2011
News

Student Trio Advance Health Payment Reform

Related Links Read about other efforts in healthcare delivery Three HBS students spent much of the last academic year helping a leading Boston hospital answer one of the most important questions in... View Details

Keywords: bundling; Health, Social Assistance

December 1984 (Revised May 1998)
Teaching Note

Kennedy and the Balance of Payments; Balance of Payments: Accounting and Presentation; Kennedy and the Balance of Payments, Exercise Worksheet; & Answers, Teaching Note

By: David B. Yoffie

Teaching Note for (9-383-073), (9-384-005), (9-384-006), and (9-385-243). View Details

Keywords: United States

27 Nov 2017
News

Payment Reform Is a Play We’re All Watching

September 2014
Case

Balanced Scorecard at Delta/Signal Corp.

By: V.G. Narayanan

This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the balanced scorecard... View Details

Keywords: Balanced Scorecard; Business Strategy; Financial Reporting; Leading Change; Performance Evaluation; Growth and Development Strategy; Web Services Industry; Auto Industry

March 2020
Article

Voluntary, Self-Regulatory, and Mandatory Disclosure of Oil and Gas Company Payments to Foreign Governments

By: Paul M. Healy and George Serafeim

Concerns about high rates of government corruption in resource-rich countries have led transparency advocates to urge oil and gas firms to disclose payments to host governments for natural resources. Transparency, they argue, can increase government accountability and... View Details

Keywords: Oil ＆ Gas; Corruption; Transparency; Self-regulation; Industry Self-regulation; Regulation; Disclosure; Disclosure Regulation; Energy Sources; Crime and Corruption; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Energy Industry

SSRN

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01 Jun 2000
News

A Natural Balance

ancient Indian practice of ayurveda, "a holistic science about well-being, inner balance, and inner beauty." Ayurvedic medicine holds that a person's body type, or dosha, derives from the three elemental energies View Details

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

From product push to customer pull, technology has vastly reshaped the business transaction—and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of... View Details

Keywords: by Robert S. Kaplan & David P. Norton

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

strategy management system that we make a rather bold claim that leadership is both necessary and sufficient for successful strategy execution. The necessary condition comes from our experience with the more than one hundred enterprises around the world who have become... View Details

Keywords: by Martha Lagace

October 1984
Background Note

Goals: The Problem of Balancing Multiple Constituencies

By: Joseph L. Badaracco Jr. and Richard R. Ellsworth

Keywords: Goals and Objectives; Problems and Challenges; Balance and Stability

Find at Harvard

2010
Article

The Strategic Balance of Disaster Risk Management

By: Dutch Leonard and Arnold M. Howitt

Keywords: Strategy; Balance and Stability; Risk Management

September 2009
Article

Deterring Online Advertising Fraud Through Optimal Payment in Arrears

By: Benjamin Edelman

Online advertisers face substantial difficulty in selecting and supervising small advertising partners. Fraud can be well hidden, and limited reputation systems reduce accountability. But partners are not paid until after their work is complete, and advertisers can... View Details

Keywords: Cost Management; Misleading and Fraudulent Advertising; Profit; Online Advertising; Advertising Industry

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2008
Working Paper

Deterring Online Advertising Fraud Through Optimal Payment in Arrears

By: Benjamin Edelman

Online advertisers face substantial difficulty in selecting and supervising small advertising partners. Fraud can be well-hidden, and limited reputation systems reduce accountability. But partners are not paid until after their work is complete, and advertisers can... View Details

Keywords: Misleading and Fraudulent Advertising; Online Advertising; Profit; Corporate Accountability; Partners and Partnerships; Mathematical Methods