by Richard Nolan - Publications - Faculty & Research - Harvard Business School

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27 Mar 2007
First Look

First Look: March 27, 2007

the quality of their own work and to deliver it effectively to clients. Groups as Agents of Change Authors:J. Richard Hackman and A. C. Edmondson Periodical:In Handbook of Organizational Development, edited View Details

Keywords: Martha Lagace

01 Apr 1997
News

Critical Information: MIS Monitors the Ever-Changing World of IT

no longer being used as just a tactical resource, it's now fundamentally influencing business strategy and competition," says Richard L. Nolan, MBA Class of 1942 Professor of Business Administration, who teaches in the School's Management... View Details

Keywords: Elaine Gottlieb

27 Feb 2007
First Look

First Look: February 27, 2007

Working PapersPublic Action for Public Goods Authors:Abhijit Banerjee, Lakshmi Iyer, and Rohini Somanathan Abstract This paper focuses on the relationship between public action and access to public goods. It begins by developing a... View Details

Keywords: Martha Lagace

July 2024
Case

Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones

By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan

Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details

July 1995
Background Note

Reengineering: Competitive Advantage and Strategic Jeopardy

By: Richard L. Nolan

Keywords: Competitive Advantage; Risk and Uncertainty

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February 1995
Background Note

Note on Reengineering, Transformation and New Management Principles

By: Richard L. Nolan

Keywords: Management Practices and Processes

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December 1994
Case

Frito-Lay, Inc: The Stages Assessment

By: Richard L. Nolan

Keywords: Food and Beverage Industry

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June 2001
Background Note

IT Asset: the "Legacy" System Problem

By: Richard L. Nolan

Describes the legacy system problem facing traditional companies as they strive to build strategic I-Nets. Identifies the key trends amplifying legacy system problems that cause IT assets to become IT liabilities. View Details

Keywords: Trends; Management Systems; Problems and Challenges; Business Strategy; Information Technology

June 2001
Background Note

Ten Components of a Strategic I-Net, The

By: Richard L. Nolan

Identifies the 10 key components of a strategic I-Net. May be used with any case or discussion about building strategic IT infrastructures. View Details

Keywords: Buildings and Facilities; Business Model; Management; Infrastructure; Strategy

June 2001 (Revised February 2005)
Background Note

Creative Destruction of Industrial Age Management Principles and Creative Construction of Information Age Management Principles

By: Richard L. Nolan

Traces the creative destruction of industrial age management principles and creative construction of new management principles more appropriate for the information age. Includes self-administered questionnaire to permit managers to assess the status of the... View Details

Keywords: Transformation; Disruptive Innovation; Goals and Objectives; Management Analysis, Tools, and Techniques; Personal Development and Career; System; Information Technology

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June 2001
Background Note

Information Technology Management from 1960-2000

By: Richard L. Nolan

Covers the history of IT management from 1960 to the present. Applies the Stages Theory as a basis to trace the evolution of the three dominant IT designs (mainframes, microcomputers, networks) and how companies used and managed IT in each era. View Details

Keywords: Management; Information Technology; Industry Growth

24 Jul 2007
First Look

First Look: July 24, 2007

Working Papers Using By-Product Synergy for Competitive Advantage Author: Deishin Lee Abstract We study how a manufacturer can leverage by-product synergy for competitive advantage. By focusing on the economic impact to the firm and the... View Details

Keywords: Martha Lagace

February 18, 2022
Article

Transparency as a Solution for COVID-19 Related Hospital Capacity Issues

By: Regina E. Herzlinger and Richard Boxer

In the initial phases of the COVID-19 pandemic, many U.S. hospitals could not provide an adequate supply of beds to meet demand. Solving the problem of hospital bed capacity is of great importance in the “new normal,” which requires recognizing that SARS-CoV-2 is but... View Details

Keywords: COVID; COVID-19 Pandemic; Health Care; Health Care Demand; Health Care Delivery; Health Care Industry; Health Care Operations; Health Care Policy; Transparency; Hospital; Hospital Management; Hospitals; Health Pandemics; Health Care and Treatment; Service Delivery; Operations; Performance Capacity; Policy; Health Industry

December 2020 (Revised December 2022)
Case

The Dance of Dharma: On the Difficulty of Being Good

By: Arthur I. Segel and Tyler M. Richard

When deciding how to be good and act well, we often seek outside help. Many of our oldest and most frequently consulted sources of ethical guidance are our religious traditions. Just as one might consult a thoughtful friend, countless people seek direction from their... View Details

Keywords: Hinduism; Ethics; Religion; Values and Beliefs; Decision Making

summer 2008
Article

Corporate Social Responsibility Through an Economic Lens

By: Forest L. Reinhardt, Robert N. Stavins and Richard H.K. Vietor

Business leaders, government officials, and academics are focusing considerable attention on the concept of "corporate social responsibility" (CSR), particularly in the realm of environmental protection. Beyond complete compliance with environmental regulations, do... View Details

Keywords: Profit; Governance Compliance; Governing Rules, Regulations, and Reforms; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Environmental Sustainability

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May 1972 (Revised May 1972)
Case

Hannaford Brothers Co. (B)

By: Richard L. Nolan

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2016
Working Paper

Big History, Global Corporations, Virtual Capitalism

By: Richard L. Nolan

Homo sapiens has mastered its environment so thoroughly that, for the first time in history, a small minority of the population is capable of creating enough food and fuels to support not only itself, but also a growing majority of the 6 billion people now living on... View Details

Keywords: Economic Systems; Internet and the Web; Innovation and Invention; United States

September 2015
Teaching Note

Novell (A): When an Activist Hedge Fund Came Calling on the Board, and Novell (B): Aftermath of Hedge Fund Attack

By: Richard L. Nolan

August 1995
Teaching Note

Xerox: Outsourcing Global Information Technology Resources TN

By: Richard L. Nolan

Teaching Note for (9-195-158). View Details

Keywords: Revenue; Information Technology; Technological Innovation; Contracts; Decisions; Job Cuts and Outsourcing; Computer Industry

August 1995
Teaching Note

KPMG Peat Marwick: The Shadow Partner TN

By: Richard L. Nolan

Teaching Note for (9-492-002). View Details

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