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  • Web

HBS - The year in Review

leaders, reinventing how companies and organizations will compete and thrive in the age of artificial intelligence. Based at HBS but open to all faculty across the University, the Institute will leverage and extend the School’s strengths... View Details
  • November 2015 (Revised February 2016)
  • Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • 19 Dec 2022
  • Research & Ideas

The 10 Most Popular Articles of 2022

Stress) It's not about the bigger home or the better vacation. Financial stability helps people escape the everyday hassles of life, says research by Jon Jachimowicz. 3. Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age... View Details
Keywords: by Danielle Kost
  • Web

Online Business Courses & Certifications | HBS Online

Karim Lakhani and Marco Iansiti Compete in the age of AI with a comprehensive approach to building, leading, and operating AI-powered organizations. 4 weeks, 5-6 hrs/week Pay by August 21 $1,850 Certificate Winning with Digital Platforms... View Details
  • Web

ハーバード - Global

年以上経 現在 東北 訪 機会 設 年 月 教授 天野知道助教授 11回目 Japan IFC 47人 学生 率 10日間日本 滞在 "Japan; Rising Sun Ventures: Exploring Entrepreneurship in Japan" 日本滞在中 学生 1)東京 企業 対 2) 東北地方 起業家 会 被災地 学 貢献 活動 3)日本 昔 伝統 新 文化 体験 行 NOVEMBER 2023 In-Person Event: Reskilling in the View Details
  • Web

Leverage LinkedIn - Alumni

required) If you are over the age of 50, you may be wondering what you should and should not include on your LinkedIn profile. These tips are aimed to help you craft a profile that stands out. The Stealth Job Search (login required)... View Details
  • Web

Japan - Global

more vulnerable in the age of artificial intelligence. The event concluded with an engaging Q&A session. January 2025 Immersive Field Course The Global Classroom: Student Immersion in Japan The Japan Immersive Field Course (IFC) was... View Details
  • 2025
  • Working Paper

Discrimination, Rejection, and Job Search

By: Anne Boring, Katherine Coffman, Dylan Glover and María José González-Fuentes
We investigate how candidates’ willingness to apply responds to (potential) discrimination and rejection using a simulated labor market. Past work has shown that “blinding” job applications reduces discrimination and increases the rate at which women are hired. Our... View Details
Keywords: Job Search; Prejudice and Bias; Selection and Staffing; Demographics
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  • Profile

Mark Giragosian

before class. Because I’m prepared, I’m better able to simply listen and respond in real time.” Yet academics are balanced with other commitments. Mark arrived on campus with his wife, Alexis Giragosian, and their two children, ages two... View Details
  • Research Summary

Overview

The Information Age has introduced well-received opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated... View Details

Keywords: Management Accounting; Disclosure; Performance Measurement; Incentives; Control; Education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India
  • July 2006
  • Article

Bringing History (Back) into International Business

By: G. Jones and Tarun Khanna
We argue that the field of international business should evolve its rhetoric from the relatively uncontroversial idea that 'history matters' to exploring how it matters. We discuss four conceptual channels through which history matters, illustrating each with a major... View Details
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  • 27 Jan 2020
  • Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

about gender and race or perceptions about age and class. Indeed, vast research shows that certain groups, such as women and African Americans, have a tougher time getting ahead. Yet Huang argues that we can’t let other people’s... View Details
Keywords: by Dina Gerdeman
  • 01 Dec 2023
  • News

Endless Possibilities

Faye Iosotaluno (MBA 2008) met her husband through friends when she was only 19 years old. It was 1999, and the mobile-first app Tinder—which launched in 2012 and where Iosotaluno is currently COO—was not even a distant glimmer on the dating horizon. While the app... View Details
Keywords: Julia Hanna
  • September 2009
  • Article

The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed... View Details
Keywords: Information Technology; Management; Knowledge Use and Leverage; Business Education; Multinational Firms and Management; Entertainment; Communication; Curriculum and Courses; Framework; Design; Goals and Objectives; Learning; Information Technology Industry
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  • 01 Mar 2024
  • News

In Harmony

Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
  • 12 Feb 2024
  • News

Dale LeFebvre to Receive Horatio Alger Award

Dale LeFebvre (MBA 1998), founder and executive chairman of 3.5.7.11 Investments, was recently named by the nonprofit Horatio Alger Association of Distinguished Americans as a recipient of the 2024 Horatio Alger Award. For more than 75 years, the award has been... View Details
Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • Web

Business & Environment - Faculty & Research

Hydro-Quebec’s legacy of low-cost, renewable hydroelectric power, vertically integrated structure, and close ties with government and Indigenous communities positioned it uniquely, but also left little room for error. With aging... View Details
  • Profile

Joy Chen

opportunity, I promise I will change the world.’”At the time, Joy was five or six years old. As childhood moved into adolescence and young adulthood, Joy seized every educational opportunity she could, first in China, and after age ten,... View Details
  • 18 Mar 2013
  • HBS Case

HBS Cases: LEGO

age 12. The LEGO brick played with by kids and adults around the globe came into being during Godtfred's tenure. He considered it a unique, sturdy, simple product—a system—that offered endless opportunities for creative fun, and drew up a... View Details
Keywords: by Maggie Starvish; Entertainment & Recreation
  • 02 Jun 2022
  • Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

first have to chase that success to understand its limits? Or are they ready at an earlier age to define their lives in real and fulfilling ways? Brooks: Different people have different orientations and different timelines. HBS students... View Details
Keywords: by Dan Morrell