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  • November 2015 (Revised February 2016)
  • Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • Web

Next-generation Strategy

The future of work is here, and leaders must embrace the opportunities presented by shifting demographics and new employment models. See past generational stereotypes Leaders and managers must see each employee as an individual rather than make generalizations based on... View Details
  • Web

Skydeck - Alumni

the reset button, post-COVID—and offers practical advice for moving forward on an even keel at home and in the office Skydeck Live: Stage Not Age Susan Wilner Golden (PMD 59, 1990) on the promise of the new longevity economy Wired to be... View Details
  • Web

California - Global

and managing partner of Primetime Partners, was preparing to raise a second fund. Founded in 2020 with veteran investor Alan Patricof, Primetime was a horizontal fund focused on early-stage companies serving older adults, the fast-growing segment of the population.... View Details
  • 27 Jun 2005
  • Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

the establishment of the U.S. homeland security hierarchy. Li's personal story is an amazing tale of success. After the death of his father, Li—at age twelve—went to work in a plastics factory. Within a decade he started his own plastics... View Details
Keywords: by D. Quinn Mills
  • 12 Feb 2024
  • News

Dale LeFebvre to Receive Horatio Alger Award

individuals who have succeeded despite facing adversities, and who have remained committed to higher education and charitable efforts in their communities. “Raised in Beaumont, Texas, Mr. LeFebvre learned from a young age that he’d have... View Details
Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • Web

HBS - The year in Review

leaders, reinventing how companies and organizations will compete and thrive in the age of artificial intelligence. Based at HBS but open to all faculty across the University, the Institute will leverage and extend the School’s strengths... View Details
  • 01 Mar 2024
  • News

In Harmony

Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
  • Web

Japan - Global

more vulnerable in the age of artificial intelligence. The event concluded with an engaging Q&A session. January 2025 Immersive Field Course The Global Classroom: Student Immersion in Japan The Japan Immersive Field Course (IFC) was... View Details
  • 2025
  • Working Paper

Discrimination, Rejection, and Job Search

By: Anne Boring, Katherine Coffman, Dylan Glover and María José González-Fuentes
We investigate how candidates’ willingness to apply responds to (potential) discrimination and rejection using a simulated labor market. Past work has shown that “blinding” job applications reduces discrimination and increases the rate at which women are hired. Our... View Details
Keywords: Job Search; Prejudice and Bias; Selection and Staffing; Demographics
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  • 19 Dec 2022
  • Research & Ideas

The 10 Most Popular Articles of 2022

Stress) It's not about the bigger home or the better vacation. Financial stability helps people escape the everyday hassles of life, says research by Jon Jachimowicz. 3. Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age... View Details
Keywords: by Danielle Kost
  • Web

Online Business Courses & Certifications | HBS Online

Karim Lakhani and Marco Iansiti Compete in the age of AI with a comprehensive approach to building, leading, and operating AI-powered organizations. 4 weeks, 5-6 hrs/week Pay by August 21 $1,850 Certificate Winning with Digital Platforms... View Details
  • Web

Leverage LinkedIn - Alumni

required) If you are over the age of 50, you may be wondering what you should and should not include on your LinkedIn profile. These tips are aimed to help you craft a profile that stands out. The Stealth Job Search (login required)... View Details
  • September 2009
  • Article

The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed... View Details
Keywords: Information Technology; Management; Knowledge Use and Leverage; Business Education; Multinational Firms and Management; Entertainment; Communication; Curriculum and Courses; Framework; Design; Goals and Objectives; Learning; Information Technology Industry
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  • 01 May 2025
  • HBS Seminar

Dan Iancu, Stanford Graduate School of Business

  • Teaching Interest

Digital Marketing Strategy

By: John A. Deighton

When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details

  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

them,” Hill says. “It all takes practice and time.” You Might Also Like: Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age Digital Transformation: A New Roadmap for Success Why the Largest Minority Group Faces the Most... View Details
Keywords: by Lane Lambert; Air Transportation
  • 01 Dec 2023
  • News

Endless Possibilities

Faye Iosotaluno (MBA 2008) met her husband through friends when she was only 19 years old. It was 1999, and the mobile-first app Tinder—which launched in 2012 and where Iosotaluno is currently COO—was not even a distant glimmer on the dating horizon. While the app... View Details
Keywords: Julia Hanna
  • 01 Mar 2024
  • News

Game On

Reserves shortly after his undergraduate degree in engineering. He went straight to officer training school and the Navy Supply Corps School and, by the age of 24, was the supply officer serving on the USS Buck (DD-761), running the... View Details
Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 27 Jan 2020
  • Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

about gender and race or perceptions about age and class. Indeed, vast research shows that certain groups, such as women and African Americans, have a tougher time getting ahead. Yet Huang argues that we can’t let other people’s... View Details
Keywords: by Dina Gerdeman