Technology Platform - Publications - Faculty & Research

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

platform owners may target the most successful complementors so as to appropriate value from their innovations, or they may target poor performing complementors to improve the platforms' overall quality. Using data from Amazon.com, we... View Details

Keywords: Dina Gerdeman

22 Nov 2016
First Look

November 22, 2016

technologies and companies; and who should own platform technologies built, at least in part, by the research of multiple parties and government funding. Purchase this case:... View Details

Keywords: Sean Silverthorne

28 Aug 2012
First Look

First Look: August 28

returns. However, these findings are driven by differences in the stocks recommended and their market capitalization. After controlling for these selection effects, we find no difference in the performance of the buy- and sell-side analysts' Strong Buy/Buy... View Details

Keywords: Sean Silverthorne

Research Summary

Overview

By: Iavor I. Bojinov

Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details

25 Mar 2015
HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

four museums, including the acclaimed Tate Modern—has pushed the boundaries of what an art museum can be. Its journey may be both a road map and a caution for many institutions—cultural and business—as they begin to explore the promise of digital View Details

Keywords: by Michael Blanding; Education

February 2024 (Revised January 2025)
Case

AGENTS.inc: Pathways to Growth at an AI Startup

By: Frank Nagle, Manuel Hoffmann, Karoline Ströhlein and Susan Pinckney

The case describes the history of AGENTS.inc. Despite being a small startup, with only four employees, that had never had a funding round, the company boasted an impressive client portfolio including multiple Fortune 500 companies. While AGENTS.inc had been an early... View Details

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13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

Technology and Operations Management Unit at Harvard Business School. After all, 2007 was the year that Twitter was founded; Airbnb formed the following year. For startups jockeying for position in nascent markets, pressure is intense to... View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

27 Sep 2011
First Look

First Look: September 27

development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP)-a View Details

Keywords: Sean Silverthorne

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

organizations live-blog or live-tweet their corporate meetings or events to give employees a sense of the back-and-forth in the moment. The virtual platforms that companies are relying on these days offer a similar opportunity to invite... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

27 May 2014
First Look

First Look: May 27

distribution strategy for Glass, a wearable computer that projected information on a display viewable with an upward glance. Options, which were not mutually exclusive, included 1) continuing to sell Glass directly through online channels, 2) creating an open View Details

Keywords: Sean Silverthorne

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

not be any sort of attack on this very fundamental right. On the other hand social media platforms still have an obligation to the public that they serve YouTube needs to redouble its efforts and be totally relentless in its quest to... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

03 Sep 2024
Research & Ideas

Is It Even Possible to Dam the Flow of Misleading Content Online?

As a polarizing US presidential election nears, moderating controversial content on social media poses a pressing problem for tech giants. But no matter how many employees they hire, lines of code they write, or new content policies they implement, major View Details

Keywords: by Jay Fitzgerald; Information Technology; Information Technology

18 Nov 2013
Op-Ed

Twitter IPO: Overvalued or the Start of Something Big?

that term, allowing its users to "consume" information in ways that were formerly unavailable to them due to cost, complexity, or both. The fact that half a billion consumers willingly engage on Twitter's platform confirms the viability... View Details

Keywords: by Chet Huber; Technology

26 Jun 2000
Research & Ideas

Presentation Round-Up

to the fact that anyone can access it from any computer as long as they have a browser, she said. Her company, Desktop.com, is building an integrated Internet desktop services platform and product in much the same spirit, to allow people... View Details

Keywords: by Martha Lagace & Kenneth Liss; Technology; Technology; Technology

August 2001
Teaching Note

EnronOnline: Louise Kitchen, Intrapreneur (A) & (B) TN

By: Christopher A. Bartlett

Teaching Note for (9-301-085) and (9-301-102). View Details

Keywords: Digital Platforms; Diversification; Failure; Information Technology Industry; Information Technology Industry

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October 1995
Case

Singapore TradeNet: Beyond TradeNet to the Intelligent Island

By: Lynda M. Applegate, John L. King and Soon-Siong Neo

Describes the actions taken by the government of Singapore to enable the country to survive and prosper after it achieved independence in the late 1960s. Recognizing that its small size, limited natural resources, but excellent location placed it in a vulnerable... View Details

Keywords: Transition; Communication Technology; Governing Rules, Regulations, and Reforms; Policy; Digital Platforms; Information Technology; Technology Adoption; Information Technology Industry; Singapore

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February 2014
Technical Note

Mobile Broadband and the Telecommunications Industry in 2011

By: Lynda M. Applegate, Kerry Herman and Christine Snively

Mobile broadband carriers provide network access to the Internet for a range of devices (typically portable or mobile), including consumer devices such as smartphones, tablets and E-Readers, but also a host of new emerging devices. Mobile broadband networks enable data... View Details

Keywords: Telecommunications; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Digital Platforms; Mobile and Wireless Technology; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry

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20 Sep 2021
Research & Ideas

How Much Is Freedom Worth? For Gig Workers, a Lot.

For some gig workers, losing the flexibility to set their own schedules is equivalent to taking a 17 percent pay cut, according to new research that explores the wages and work habits of DoorDash drivers. App-based platforms that allow... View Details

Keywords: by Lane Lambert; Technology

June 1998 (Revised January 2000)
Case

Egghead.com

By: Jeffrey F. Rayport

Egghead Software, an entrenched traditional chain retailer specializing in computer software and peripherals, had established a nationwide chain of mall and shopping center stores and a well-organized national brand. In early 1998, management made a highly unusual, and... View Details

Keywords: Organizational Change and Adaptation; Digital Platforms; Internet and the Web; Applications and Software; Information Technology Industry; Information Technology Industry

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