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  • All HBS Web  (1,649)
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    • Research  (805)
    • Events  (1)
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  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally and treated them accordingly. If... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 17 Jan 2012
  • First Look

First Look: January 17

Equity, and the Financing of Entrepreneurship Authors:Josh Lerner, Ann Leamon, and Felda Hardymon Publication:John Wiley & Sons, 2012 An abstract is not available at this time. Publisher's Link:... View Details
Keywords: Sean Silverthorne
  • 21 Jan 2014
  • First Look

First Look: January 21

Benjamin G., and Michael Luca Abstract—Online marketplaces often contain information not only about products, but also about the people selling the products. In an effort to facilitate trust, many platforms encourage sellers to provide View Details
Keywords: Sean Silverthorne
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

Business Administration. "There are many challenges for firms in figuring out how to position themselves," notes Crane, who has taught finance and banking at HBS for many years. As consumers get more accustomed to using their computers to... View Details
Keywords: by Susan Young
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

assumptions. The first is that people are more altruistic towards individuals that agree with them and the second is that people's well-being rises when other people share their personal opinions. The act of voting is then a source of... View Details
Keywords: Martha Lagace
  • 01 Oct 2013
  • First Look

First Look: October 1

explanations of our findings. Publisher's link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1572699 August 2013 Journal of Finance Reaching for Yield in the Bond Market By: Ivashina, Victoria, and Bo Becker Abstract—Reaching for... View Details
Keywords: Sean Silverthorne
  • 20 Aug 2013
  • First Look

First Look: August 20

http://www.people.hbs.edu/rgreenwood/shipsIA.pdf Cases & Course Materials Harvard Business School Case 513-703 Tyra Banks: Personal Branding No abstract available. Purchase this case: http://hbr.org/search/513703-PDF-ENG Harvard... View Details
Keywords: Anna Secino
  • 03 Sep 2013
  • First Look

First Look: September 3

promoting it a personal mission. Many had experienced what it was like to be an outsider, which gave them a deeper understanding of the barriers that women, in particular, face at work. The CEOs resoundingly agreed that an inclusive... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2007
  • Research & Ideas

Risky Business? Protecting Foreign Investments

then dominated by state owned companies. In some developing countries, officials were converted to the new beliefs. In other countries, officials were not so enthusiastic about the new ideology, but they found themselves cut off from other sources of View Details
Keywords: by Sean Silverthorne; Energy; Utilities
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

productivity, how many people they see. They have lousy information systems to back them up. And then they have a public policy establishment that more or less continuously deprecates their ideas and squeezes down their income. Not a great occupation to be in. Q: I... View Details
Keywords: by Sean Silverthorne; Health
  • 31 May 2016
  • First Look

May 31, 2016

for persons 6 months of age and older, but less than half of U.S. adults get vaccinated. Many employers offer employees free influenza vaccinations at workplace clinics, but even then take-up is low. Objective: To determine whether... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2002
  • Research & Ideas

Disruption: The Art of Framing

by the threat to the core business and encouraged by the CEO's personal involvement, the management team repeatedly asked for heavy, upfront investments of resources. D'Arbeloff's response was critical. He pushed them to find new markets... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

Authors:Michael I. Norton, Lalin Anik, Lara B. Aknin, and Elizabeth W. Dunn Publication:Social Psychological and Personality Science (forthcoming) Abstract Three studies examine the extent to which laypeople endorse Thomas Hobbes' (1651)... View Details
Keywords: Sean Silverthorne
  • 20 Mar 2012
  • First Look

First Look: March 20

personal and professional network across three continents. The case considers the steps he has taken to build and cultivate a network that creates value for himself and others. Purchase this... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52122 January 2017 Strategic Finance Managing Healthcare Costs and Value By: Kaplan, Robert S., Michael E. Porter, and Mark L. Frigo Abstract—Rising health care costs are a... View Details
Keywords: Sean Silverthorne
  • January 2022 (Revised August 2022)
  • Case

Hello Heart: The Next Generation of Chronic Disease Management Apps

By: Ariel D. Stern and Danielle Golan
Hello Heart, a hypertension management app debated whether to go deep and cover other heart conditions, or to expand its solution to other chronic conditions. View Details
Keywords: Health; Health Care and Treatment; Information Technology; Mobile and Wireless Technology; Analysis; Business Startups; Transition; Customer Focus and Relationships; Customer Satisfaction; Decision Making; Demographics; Design; Entrepreneurship; Venture Capital; Technological Innovation; Growth and Development Strategy; Product Launch; Product Design; Product Development; Business Strategy; Competitive Strategy; Competitive Advantage; Customization and Personalization; Business Growth and Maturation; Business Model; Strategy; Applications and Software; Health Industry; Technology Industry; Israel; United States
Citation
Educators
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Related
Stern, Ariel D., and Danielle Golan. "Hello Heart: The Next Generation of Chronic Disease Management Apps." Harvard Business School Case 622-061, January 2022. (Revised August 2022.)
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

gender, family) in the context of organizational/occupational pressures and personal preferences regarding this identity. We propose that the dual forces of pressures and preferences vary from inclusion (e.g., incorporating the non-work... View Details
Keywords: Sean Silverthorne
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

financing institutions, the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). We find that developing countries serving on the Board of Executive Directors can expect an... View Details
Keywords: Martha Lagace
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

about the changing nature of careers and changing preferences people have for structuring their personal and professional lives. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=409060... View Details
Keywords: Martha Lagace
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
Citation
Educators
Purchase
Related
Bojinov, Iavor I., Karim R. Lakhani, and David Lane. "JPMorganChase: Leadership in the Age of GenAI." Harvard Business School Case 325-066, April 2025. (Revised April 2025.)
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