Operational Focus - Publications - Faculty & Research

01 Jan 2012
News

E. Roe Stamps IV, MBA 1974

the most respected firms in the industry. Focused on long-term value, the group has invested in more than 350 growing businesses and completed more than 125 public offerings. Since stepping down from day-to-day operations at Summit,... View Details

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Cases & Teaching Notes - Institute For Strategy And Competitiveness

allocations. Through participation in a comparative cost study, management at Springfield Hospital, known for its heavy focus on operational... April 2016 (Revised May 2016) HBS Case Collection Hôpital Universitaire de Mirebalais,... View Details

20 Nov 2007
First Look

First Look: November 20, 2007

problem for the consortium is how much to raise its previous bid. A reasonable bid must be based upon how much value the private equity consortium can create through improvements in Hertz's global operations on the one hand, and a more... View Details

Keywords: Martha Lagace

25 Oct 2020
Research & Ideas

The Dark Side of Fintech Borrowing

debt.) That’s a far more extensive sample of consumer credit behavior than previous studies, which tend to focus on data from a single fintech lender like LendingClub and provide no bank comparison. The authors then tracked performance of... View Details

Keywords: by Rachel Layne; Financial Services; Banking

16 Nov 2010
First Look

First Look: November 16, 2010

economy quietly shifted their focus from market failure to government failure over the second half of the twentieth century, they set the stage for a revolution in both government and markets, the full ramifications of which are still... View Details

Keywords: Sean Silverthorne

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

they operate. Political science, government, and history paid attention; and even the economist Joseph Schumpeter, with his notion of individuals who operate outside the social structure and who can then innovate, staked out a tradition... View Details

Keywords: by Martha Lagace; Education

21 Dec 2011
Research & Ideas

The Most Common Strategy Mistakes

somehow you can achieve better results. This is a hard race to win. So many managers confuse operational effectiveness with strategy. Another common mistake is confusing marketing with strategy. It's natural for strategy to arise from a... View Details

Keywords: by Joan Magretta

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

buell) is the Finnegan Family Associate Professor of Business Administration in the Technology and Operations Management Unit. Prithwiraj (Raj) Choudhury: Remote work will become strategic I’ve been studying remote work for years now,... View Details

Keywords: by Dina Gerdeman

19 Jan 2015
Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

Zhu, an assistant professor in the Technology and Operations Management unit at Harvard Business School, who details the rise and fall of the information giant in a new working paper. "There has been lots of research on the accuracy of... View Details

Keywords: by Michael Blanding; Publishing

21 Dec 2010
First Look

First Look: December 21

self-control. We focus on children aged between 5 and 15 as the literature suggests that self-control develops within such age range. We ask each child to toss a fair coin in private and to record the outcome (white or black) on a paper... View Details

12 Dec 2006
First Look

First Look: December 12, 2006

important factor in a lift out's success. Operational integration is the focus of the third stage. Ideally, teams will start out working with the same or similar clients, vendors, and industry standards. The... View Details

Keywords: Martha Lagace

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

efficiency has been cast in high relief, supply chain managers realize that they can no longer focus solely on cost reduction—any calculation of a supply chain's return on investment must also take customer satisfaction into account.... View Details

Keywords: by David Stauffer

January 2013
Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)

By: Frances X. Frei and Robin J. Ely

On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.... View Details

Keywords: Customer Relationship Management; Internet and the Web; Mergers and Acquisitions; Organizational Culture; Growth and Development Strategy; Apparel and Accessories Industry; Retail Industry

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Educators

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01 Jun 2023
News

From Big Pharma to Startup

officer. It is based at LabCentral, an incubator space in Cambridge’s Kendall Square, which is also an operating partner for the Pagliuca Harvard Life Lab. The company is currently in the process of raising a seed round to double the size... View Details

Keywords: April White

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HBS - Financials | Supplemental Financial Information

endowment is crucial to providing HBS with sufficient liquidity to finance ongoing campus renewal and expansion projects and to capitalize on emerging strategic opportunities through economic cycles over the long term. Continuing its View Details

01 Dec 2019
News

Bridging the Gap

investment in the city’s human capital, requiring work that is much more subtle, nuanced, and difficult to see. This is Chattanooga’s, and the nation’s, toughest challenge to date—one that will require the collaborative focus of leaders... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

12 Mar 2021
News

My Favorite Case

difference between sitting in a classroom and pontificating about what the CEO should or should not have done versus the real-world challenges I was facing. I reflected back on J&J’s lessons on proactive communication, public engagement, View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

28 Jul 2015
First Look

First Look: July 28, 2015

some ways in which firms' business models may impact their negotiation outcomes. Several of the proposed pathways work intuitively through the intrinsic characteristics (motivation, personality, etc.) of agents negotiating on behalf of the firm; others View Details

Keywords: Carmen Nobel

31 Mar 2011
Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

the vendors are established and the corporate focus is on growth. But when the economy begins to slow down, he said, companies start looking for ways to streamline operations and save money, and that can be... View Details

Keywords: by Dennis Fisher; Consumer Products

17 Jul 2018
First Look

New Research and Ideas, July 17, 2018

introduction of a very general class of unobserved heterogeneity on agents' preferences. Under minimal assumptions, we show existence and uniqueness of equilibrium. We provide two algorithms to compute the equilibria in our model. The first algorithm View Details

Keywords: Dina Gerdeman

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