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  • November 1978 (Revised June 1982)
  • Case

Federal Express (B)

Federal Express is a small-package airline operating throughout the United States. After initial heavy losses, it is now profitable. Management is examining the services offered by the firm and believes that there is great potential for "Courier Pak," an overnight... View Details
Keywords: Product; Product Marketing; Air Transportation Industry; Service Industry; United States
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  • 26 Aug 2015
  • News

HBX Intros HBX Live Virtual Classroom

  • 01 Jul 2020
  • News

How to Build an ESG Portfolio – And Why You Should

  • 29 Jun 2019
  • Working Paper Summaries

Infrastructure and Finance: Evidence from India's GQ Highway Network

Keywords: by Abhiman Das, Ejaz Ghani, Arti Grover, William R. Kerr, and Ramana Nanda
  • 10 Jul 2012
  • News

Big Idea vs. Lean Idea

  • 11 Jul 2013
  • News

Avoid the Deadly Temptations that Derail Innovators

  • 03 Feb 2009
  • News

Social Enterprise Conference Named to Forbes.com's Top 12 Executive Conferences for 2009

  • 10 Oct 2012
  • News

Feminism without perfection

  • 12 Nov 2010
  • News

All your big ideas being shot down by disbelievers?

  • 30 Mar 2022
  • News

Women in Sports: Gender and Equity in the Olympics and Beyond

  • 30 May 2024
  • Video

BiGS Voices from Latin America: An Interview with Enrique Téllez Kuenzler of Desarrolladora Del Parque

  • July 2015
  • Article

BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment

By: Uma R. Karmarkar and Bryan Bollinger
As concerns about pollution and climate change have become more central in public discourse, shopping with reusable grocery bags has been strongly promoted as environmentally and socially conscious. In parallel, firms have joined policy makers in using a variety of... View Details
Keywords: Grocery Shopping; Reusable Bags; Licensing; Priming; Goals; Hedonic; Marketing Strategy; Consumer Behavior; Environmental Sustainability; Retail Industry
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  • January–February 2018
  • Article

Inclusive Growth: Profitable Strategies for Tackling Poverty and Inequality

By: Robert S. Kaplan, George Serafeim and Eduardo Tugendhat
More than a billion people in the developing world remain in extreme poverty and outside the formal economy. Traditional CSR programs have done little to alleviate the situation and rarely produce transformative change.
Instead of trying to fix local problems,... View Details
Keywords: Inclusive Growth; Sustainability; Social Impact; Business Strategy; Shared Value; Impact Investing; Inequality; Corporate Governance; Balanced Scorecard; Strategy Execution; Economic Growth; Developing Countries and Economies; Poverty; Equality and Inequality; Corporate Social Responsibility and Impact; Strategy; Investment
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  • June 2015 (Revised November 2016)
  • Supplement

HealthCare.gov: The Crash and the Fix (B)

By: Leonard A. Schlesinger and Paras D. Bhayani
A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the... View Details
Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Public Administration Industry; Health Industry; United States
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  • 10 Nov 2011
  • News

Gauging Groupon’s Public Offering

    Why Apps for Managing Chronic Disease Haven't Been Widely Used, and How to Fix It

    While chronic disease management (CDM) apps have had some initial success, they have not yet lived up to their potential. This shortcoming is not due to the technologies, which are quite impressive; the problem is the incentives and institutions of the delivery system... View Details
    • September 1971 (Revised September 1983)
    • Case

    Gentle Electric Co.

    By: W. Earl Sasser
    Designed to illustrate various levels of complexity in determining optimum order sizes for a single item inventory policy. Students are asked to evaluate the impact of recent operational changes on the firm's ordering policy. Intended to follow the students' initial... View Details
    Keywords: Change; Policy; Supply Chain; Complexity; Electronics Industry
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    • Research Summary

    Building Bridges: The Social Structure of Interdependent Innovation

    Multidivisional firms often fail to take advantage of innovations that involve combining resources from distinct divisions. This failure of cross-line-of-business innovation is a consequence of design choices employed to execute the firm’s strategy: in organizing... View Details
    • May 2024 (Revised May 2024)
    • Case

    Market by Met Council: Revolutionizing Food Pantries in the Digital Age

    By: Elisabeth Paulson and Michael W. Toffel
    In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details
    Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs
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      V. Kasturi Rangan

      Kash Rangan is the Malcolm P. McNair Professor of Marketing at the Harvard Business School. Formerly the chairman of the Marketing Department (1998-2002), he is now the co-chairman of the school's Social Enterprise Initiative. He has taught in a wide variety of MBA... View Details

      Keywords: advertising; agribusiness; apparel; automobiles; computer; consumer products; e-commerce industry; high technology; industrial goods; marketing industry; pharmaceuticals