Emotions - Publications - Faculty & Research

01 Jun 2011
News

New Program Helps Restless Alums Answer the Question, ‘What’s Next?’

week in August and off campus for a week in September. Wyman’s aha moment seventeen years ago came when program participants were challenged to take colored pens and draw their lives. “Mine was a two-dimensional graph in black, and that’s when I realized I’d squeezed... View Details

Keywords: Roger Thompson; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

31 Mar 2017
News

Turning Teachers into Leaders

a large failing school in the Bronx. Seeing the students have to walk through metal detectors, seeing the teachers struggling to teach with even the most basic resources lacking, really inspired me on an emotional level that this is... View Details

01 Mar 2006
News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details

Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality

02 Apr 2018
Research & Ideas

Is 'Gut Feel' a Good Reason to Invest in a Startup?

published in the Academy of Management Journal. Behavioral psychologists typically divide decision-making processes into two types. Type 1 is characterized by impulsive, instinctual, emotional reactions, often made quickly and without... View Details

Keywords: by Michael Blanding; Financial Services

12 Nov 2001
Research & Ideas

Can Religion and Business Learn From Each Other?

and many responsibilities that aren't from the same person I am at home and in my church on Sunday, and I don't know how to navigate that transition.'" Business is made up of many relationships and actions that represent every human View Details

Keywords: by Martha Lagace

01 Jun 2017
News

Turning Point: Addiction’s Impact

articulate and eloquent writing by an addict about the conflict they go through in treatment.” I kept finding more notebooks. They were hard to read, but helped me better understand the six tumultuous years she was sick and her underlying View Details

Keywords: Melissa Weiksnar (MBA 1982)

21 Oct 2008
First Look

First Look: October 21, 2008

Stereotype Content Model Authors:P. Caprariello, A.J.C. Cuddy, and S.T. Fiske Publication:Group Processes and Intergroup Relations (in press) Abstract The stereotype content model (SCM) posits that social structure predicts specific cultural stereotypes and associated... View Details

Keywords: Martha Lagace

September 2019
Exercise

Difficult Conversations (B)

By: Shikhar Ghosh and Shweta Bagai

The exercises can be used as a follow-up to the Yesware (A) case (#816-039), or in conjunction with any case that involves replacing a founding team member (and/or providing feedback to a top executive). This is a role-playing exercise, and has been carried out in the... View Details

Keywords: Firing; Feedback; Founders; Culture; Values; Neuroscience; Business Startups; Organizational Culture; Resignation and Termination; Communication; Emotions; Trust; Human Resources; Entrepreneurship

Citation

Purchase

13 Mar 2018
First Look

March 13, 2018

backhanded compliment recipients. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54062 Amount and Diversity of Digital Emotional Expression Predicts Happiness By: Vuillier, Laura, Alison Wood Brooks, June Gruber,... View Details

Keywords: Sean Silverthorne

01 Jun 2016
News

How Do I Get Your Job?

SK: In the beginning, I really wanted everyone to know about our charity partners and the water crisis. If you looked at one of our early websites, it would look like we were a nonprofit. Now I want customers to have an emotional... View Details

Keywords: April White

October 2022 (Revised January 2023)
Case

Century Bank: Closing Time?

By: Lauren Cohen, Grace Headinger and Bill Kwon

Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details

Citation

Educators

Purchase

22 Feb 2000
Research & Ideas

The Mind of the Market: Extending the Frontiers of Marketing Thought

thoughts occur as images. Most thought, emotion and learning occur without awareness. Emotion and reason are equally important. Cognition is embodied. Memory is story-based and readily distorted. A sample... View Details

Keywords: by Martha Lagace

03 Jun 2022
Blog Post

HiHome Sweet HiHome

in control. When you can consistently see high levels of anxiety, stress, confusion and uncertainty, and those emotions have not faded over time, we felt we were clearly on to something related to innovating the home buying process that... View Details

19 Jun 2020
Blog Post

Black MBA Students Pen Letters to the HBS Community: Letter 5/5

groups. Moments later I saw a similar plea from a former Black co-worker on LinkedIn – asking for his manager to utter at least one word on the current events. And now there’s this letter series where Black students are yet again exhausting their View Details

Profile

Tessa Vacher-Desvernais

Vuitton Moët Hennessy Group. “I was passionate about compelling and aspirational stories,” says Tessa. Fascinated by their galvanizing power, she wanted to build brands. The customer journey and emotional experience encouraged her to... View Details

Keywords: Retail/Hospitality; Financial Services

Profile

Shana Hoffman

problem-solving,” Shana says. “But with my dad’s illnesses, I struggled to work with the system to figure out what care steps to take for my father.” Yet the emotional challenge of care-giving came with an insight into a business... View Details

Profile

Nathalie du Preez

views with others, it sharpens your emotional intelligence — you become more astute. As a leader, you have to take into account different perspectives. HBS courses give you a taste of what you'll face when you graduate." As an... View Details

Web

Curriculum | MBA

what it’s like to be cold called, participate in lively debates, and how this teaching style leads to emotional intelligence and lifelong application. Play Video duration: 6:33 The Field Method. As a complement to the case-study method... View Details

Web

2023 Symposium - Race, Gender & Equity

and social network processes shape race and gender differences at work by examining the roles of culture, cognition, and emotion in organizations using field experimental, longitudinal, and computational research methodologies. Mobasseri... View Details

August 2021
Case

Mylestone: Can Multiple Pivots Preserve the Life of a Death Tech Startup?

By: Shikhar Ghosh and Marilyn Morgan Westner

Dave Balter and Jim Myers co-founded Mylestone, a death tech startup that applied technology to transform how grieving people memorialize the dead. The startup addressed a cultural problem and promised to solve a pressing need in the antiquated, multi-billion dollar... View Details