Customer Relations - Publications - Faculty & Research

30 May 2000
Research & Ideas

Market Makers Bid for Success

who aren't really great at doing anything, become less valuable. Randall: Right. I think it's related to the stage of the company. When we started, we had a lot of jacks-of-all-trades. We've been doing the same thing as Glen from an... View Details

Keywords: by Staff; Web Services; Technology

25 Apr 2017
First Look

First Look at New Research, April 25

be aware of the range of powerful, dynamic, and often conflicting forces shaping the emerging competitive environment. The globalization of markets, the increasing homogeneity of customer needs worldwide, the impact of the digital... View Details

Keywords: Sean Silverthorne

25 Mar 2014
First Look

First Look: March 25

process that has led to many successful product launches, but are there areas of customer need that are undervalued by the traditional process? A novel online customer analysis approach suggests untapped... View Details

Keywords: Sean Silverthorne

20 Sep 2012
Research & Ideas

US Competitiveness at Risk

Recession. Q: In the 1980s, Americans were concerned about the competitive challenge from Japan. Are current challenges different? JR: Today, we've got a far more diverse set of global competitors with capabilities that span the full set of reasons that View Details

Keywords: Re: Michael E. Porter & Jan W. Rivkin

07 Dec 2010
First Look

First Look: Dec. 7

marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for... View Details

Keywords: Sean Silverthorne

15 Oct 2008
First Look

First Look: October 15, 2008

theoretical model that relates work to its determinants, and to consequent management implications, we demonstrate that future work might have a worker-centered structure resembling that of pre-industrial craft work. Artistic Methods and... View Details

Keywords: Martha Lagace

31 Mar 2009
First Look

First Look: March 31, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=609002 Business and Human Rights Harvard Business School Note 309-097 This note addresses some of the most frequently asked questions about the relation between human rights... View Details

Keywords: Martha Lagace

28 Aug 2012
First Look

First Look: August 28

coordination as measured by the value of integrated production is negatively correlated with delegation. Surprisingly, absolute size of the firm is negatively related to delegation. The overall pattern of results highlights the need for a... View Details

Keywords: Sean Silverthorne

11 Jan 2011
First Look

First Look: Jan. 11

permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details

Keywords: Sean Silverthorne

02 Mar 2010
First Look

First Look: March 2

variance. The second is the latent components approach suggesting the importance of sensitivity to losses and diminishing sensitivity to marginal increases in payoffs. The third approach, risk acceptance, relates to the willingness to... View Details

Keywords: Martha Lagace

19 Dec 2017
First Look

New Research and Ideas, December 19, 2017

of big data. Rather than relying on artistic vision, Peck wanted the company to use the mining of big data obtained from Google Analytics and the company’s own sales and customer databases to select the next season’s assortment. Peck was... View Details

Keywords: Carmen Nobel

09 Feb 2016
First Look

February 9, 2016

entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related markets as well as institutional... View Details

Keywords: Sean Silverthorne

20 May 2014
First Look

First Look: May 20

by repositioning it as making "the most effective products as natural as possible." The company lost few existing customers and found that Jurlique's image was an asset in attracting Chinese consumers who liked the story of the... View Details

Keywords: Sean Silverthorne

16 Nov 2010
First Look

First Look: November 16, 2010

certain milestones in international relations preceding the ICC's formation; provides an overview of the ICC and its activities as of March 2010; and outlines Kenya's post-election crisis in 2007-2008 and the ICC's decision to intervene.... View Details

Keywords: Sean Silverthorne

21 Oct 2008
First Look

First Look: October 21, 2008

limited explanatory power. Overall levels of local customers and suppliers are only modestly important, but new entrants seem particularly drawn to areas with many smaller suppliers, as suggested by Chinitz (1961). Abundant workers in... View Details

Keywords: Martha Lagace

01 Feb 2011
First Look

First Look: Feb. 1

transformations were homologically related to changes in the prevailing mode of governance in the American economy: business schools became essential sites for the development of tools and methods (e.g., input-output approaches, linear... View Details

19 Sep 2017
First Look

First Look at New Research and Ideas, September 19

implications of these effects for inventory management. To do that, we analyze data from a leading U.S. retailer who introduced a “ship-to-store” (STS) functionality that allows customers to ship products to their local store free of... View Details

Keywords: Sean Silverthorne

February 2017
Supplement

JCDecaux, 2016: Global Leader ... Again

By: John R. Wells and Gabriel Ellsworth

In 2016, JCDecaux was number one in the world in outdoor advertising. This was a far cry from the situation in 2003; at that time, JCDecaux had been unseated by Clear Channel from the number-one spot that it had held for decades, and it was fighting for second place... View Details

Keywords: JCDecaux; Clear Channel Outdoor; OUTFRONT Media; Lamar Advertising Company; Jean-François Decaux; Jean-Charles Decaux; Outdoor Advertising; Street Furniture; Airports; Billboards; Bicycles; Digital Devices; Digital Marketing; Bidding; Advertising; Advertising Campaigns; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Model; Business Organization; Family Business; For-Profit Firms; Joint Ventures; Design; Price; Profit; Revenue; Geographic Location; Geographic Scope; Global Range; Globalization; Global Strategy; Globalized Firms and Management; Multinational Firms and Management; Globalized Markets and Industries; Government Legislation; Business History; Human Resources; Laws and Statutes; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Marketing; Brands and Branding; Marketing Channels; Marketing Strategy; Product Marketing; Demand and Consumers; Supply and Industry; Operations; Distribution; Infrastructure; Logistics; Product; Product Design; Production; Organizational Structure; Property; Public Ownership; Renting or Rental; Problems and Challenges; Business and Community Relations; Business and Government Relations; Family and Family Relationships; Sales; Situation or Environment; Luxury; Strategy; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Mobile Technology; Wireless Technology; Air Transportation; Bicycle Transportation; Rail Transportation; Transportation Networks; Advertising Industry; France; Paris

Citation

Purchase

18 Sep 2007
First Look

First Look: September 18, 2007

Equity. It provides an opportunity to discuss a variety of issues related to leveraged buyouts including the process, the role of private equity, the incentives of the participants, the benefits to conflicting shareholders, and the... View Details

Keywords: Martha Lagace

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details