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Show Results For
- All HBS Web
(17,013)
- People (42)
- News (7,682)
- Research (3,669)
- Events (979)
- Multimedia (1,122)
- Faculty Publications (1,693)
- 12 Apr 2019
- Video
Celebrating General Shoe Company, the Inaugural HBS Case
- Web
HBS - Key Metrics
Staff headcount includes employees classified as administrative & professional (exempt); research associates; internal post docs; service & trade hourly employed by Harvard Business School (HBS); and support staff (non-exempt). It does... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
would significantly improve the return on their marketing actions if it targeted just-acquired customers based on their first impressions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55634 Harvard Business View Details
Keywords: Dina Gerdeman
- March 2022 (Revised June 2023)
- Background Note
Climate Issues on the Ground: Snapshots of Diverse American Cities
By: Rosabeth Moss Kanter, Coelin Scibetta and Ryan Barr
This compilation provides brief snapshots of climate action and its geographic and institutional context in 13 U.S. cities that send diverse participants to the Harvard Business School Young American Leaders Program to learn about cross-sector collaboration to address... View Details
- April 2008
- Module Note
Improvement with Customer-Operators
By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details
Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design
Frei, Frances X., and Dennis Campbell. "Improvement with Customer-Operators." Harvard Business School Module Note 608-135, April 2008.
- April 2006
- Case
Managing a Public Image: Cheri Mack
By: Robin J. Ely and Ingrid Vargas
Cheri Mack, an African-American woman, has just arrived at Harvard Business School after working for three years at a major consulting firm where she learned to adopt the demeanor of her male colleagues in order to fit in. Some of her male classmates are critical of... View Details
Keywords: Management Style; Race; Reputation; Personal Development and Career; Leadership Style; Gender; Massachusetts
Ely, Robin J., and Ingrid Vargas. "Managing a Public Image: Cheri Mack." Harvard Business School Case 406-096, April 2006.
- 03 Jun 2012
- News
Harvard B-School Prof: Stop Sleeping With Your Smartphone!
- 14 Nov 2013
- News
The mindfulness business
- 25 Oct 2013
- News
Why Hire an MBA When You Can Rent One?
- 09 Sep 2013
- News
5 Tips To Create A Positive First Impression
- 05 Jun 2013
- News
Resisting The Temptation To 'Win' When Investing
- 06 Mar 2008
- News
Marketing Can Serve Citizens as Well as Consumers
- 05 Aug 2022
- News
Balancing Act: How to Succeed in the Age of Hybrid Working
- 21 Jan 2022
- News
A Leader’s Handbook for Managing Culture
- 31 Aug 2021
- News
Trust: How To Earn It, Keep It, And Assess It In Others
- 15 Jun 2021
- News
HBS Addresses Racial Equity
“We need to be educating students to work in complex environments with people of different races, genders, ethnicities, religions, and political views to make the most of these differences.” —JAN HAMMOND SENIOR ASSOCIATE DEAN “We need to be educating students to work... View Details
Keywords: Jennifer Gillespie