Publications

6 Jul 2021
Interview

Best Buy's Hubert Joly on Walking the Talk of Stakeholder Capitalism

By: Hubert Joly and Alison Beard

Hubert Joly, former chairman and CEO of Best Buy, says that now is the time for companies to get serious about operating to benefit not just shareholders but also employees, customers and broader society. In the face of environmental crisis, racial turmoil, and rising... View Details

Keywords: Stakeholder Capitalism; Business and Stakeholder Relations; Mission and Purpose; Leadership; Corporate Social Responsibility and Impact

2021
Book

The Power of Trust: How Companies Build It, Lose It, Regain It

By: Sandra J. Sucher and Shalene Gupta

Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details

July–August 2021
Article

Case Study: Will a Bank's New Technology Help or Hurt Morale?

By: Leonard A. Schlesinger

A case study is presented on the effort to introduce new information technology into a community bank and what impact that process may have on bank employees. View Details

Keywords: Employee Morale; Community Banks; Information Technology; Banks and Banking; Employees; Technology Adoption

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July 1, 2021
Article

How to Build a Life: The Happy Patriot, the Unhappy Nationalist

July 2021
Case

New Director Dilemmas: Focusing on Special Interests

Keywords: Educational Policy And Politics; Education; Policy; Organizational Culture; Interests; Education Industry

July 2021
Case

New Director Dilemmas: More (and More) Information

Keywords: Educational Policy And Politics; Education; Policy; Organizational Culture; Interests; Education Industry

June 30, 2021
Article

Rosabeth Moss Kanter: Let Employees Take the Lead on ESG

By: Rosabeth M. Kanter

Companies that don’t give rank-and-file workers a central role in their environmental, social and governance (ESG) work are making a mistake. They risk alienating values-oriented employees who question company practices, and they miss a big opportunity for employee... View Details

Keywords: ESG; ESG (Environmental, Social, Governance) Performance; Leaders; Talent Acquisition; Talent Retention; Engagement; Organizations; Environmental Sustainability; Social Issues; Employees; Leadership; Talent and Talent Management

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2021
Other Unpublished Work

Fiscal Policy at a Time of Polarization: Addressing Latin America’s Tough Dilemmas

By: Laura Alfaro, Guillermo Calvo, Augusto de la Torre, José de Gregorio, Roque Fernandez, Pablo Guidotti, Paulo Leme, Enrique Mendoza, Ernesto Talvi, Liliana Rojas-Suarez and Andrés Velasco

June 2021
Case

New Director Dilemmas: Blurring the Line Between Governance and Management

Keywords: Education; Education Industry

June 2021
Case

New Director Dilemmas: Social Media Complications

Keywords: Educational Policy And Politics; Education; Policy; Interests; Organizational Culture; Education Industry

June 24, 2021
Article

How to Build a Life: Plan Ahead. Don't Post.

June 2021
Teaching Plan

Karin Vinik at South Lake Hospital

By: Joseph L. Badaracco

Teaching Plan for HBS Case Nos. 320-071, 320-072, 320-073, and 320-074. View Details

June 2021 (Revised June 2024)
Teaching Plan

PepsiCo, Profits, and Food: The Belt Tightens

By: Joseph L. Badaracco

Teaching Plan for HBS Case No. 314-055. View Details

June 2021
Case

Linda Oubré at Whittier College

By: Debora L. Spar and Haley P. Brown

The case follows President Linda Oubré (HBS MBA Class of 1984) as she seeks to move Whittier College towards a more diverse, equitable, and inclusive campus.
In 2020, the student body of Whittier, a private liberal arts college in Los Angeles County,... View Details

Keywords: Race And Ethnicity; Women And Leadership; Education; Higher Education; Diversity; Race; Leadership; Change Management; United States; California; Los Angeles

June 2021
Supplement

Linda Oubré at Whittier College (B)

By: Debora L. Spar and Haley P. Brown

The case follows President Linda Oubré (HBS MBA Class of 1984) as she seeks to move Whittier College towards a more diverse, equitable, and inclusive campus.
In 2020, the student body of Whittier, a private liberal arts college in Los Angeles County, California,... View Details

Keywords: Women And Leadership; Racial Disparity; Higher Education; Education; Diversity; Race; Change Management; Gender; Los Angeles; California; United States

June 2021
Supplement

Linda Oubré at Whittier College (C)

By: Debora L. Spar and Haley P. Brown

The case follows President Linda Oubré (HBS MBA Class of 1984) as she seeks to move Whittier College towards a more diverse, equitable, and inclusive campus.
In 2020, the student body of Whittier, a private liberal arts college in Los Angeles County, California,... View Details

Keywords: Women And Leadership; Racial Disparity; Higher Education; Education; Diversity; Race; Change Management; Gender; Los Angeles; California; United States

June 17, 2021
Article

How to Build a Life: Dads Just Want to Help

June 15, 2021
Article

Cutting the Gordian Knot of Employee Health Care Benefits and Costs: A Corporate Model Built on Employee Choice

By: Regina E. Herzlinger and Barak D. Richman

President Joe Biden’s promise to give every American access to affordable health insurance is well-intentioned, but his plan’s policy elements—a public option, a permanent expanded tax credit—require congressional approval and would expend significant political and... View Details

Keywords: Health Insurance; Health Insurance Marketplaces; Health Care Delivery; Health Care Financing; Health Care Industry; Health Care and Treatment; Insurance; Service Delivery; Cost Management; Health Industry; United States