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Show Results For
- All HBS Web
(974)
- News (110)
- Research (795)
- Events (4)
- Multimedia (1)
- Faculty Publications (337)
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 11 Sep 2019
- Research & Ideas
Germany May Have the Answer for Reducing Drug Prices
the Poronui Associate Professor of Business Administration. Pharmaceutical companies have long opposed efforts to regulate drug prices, arguing that prices reflect the companies’ massive research investments. But Germany’s approach shows how the right View Details
- 25 Aug 2015
- First Look
First Look Tuesday
extraordinary government support to help stabilize the funding of global financial institutions. In light of the problems that emerged during the crisis, a number of MMF reforms have been proposed, which we analyze in this paper. We... View Details
- 03 Feb 2014
- Research & Ideas
The Tricky Business of Managing Web Advertising Affiliates
advice to businesses using affiliate marketing programs. His new working paper, written with Wesley Brandi, is titled Information and Incentives in Online Affiliate Marketing. The paper offers ways to help companies make better choices... View Details
- 17 Sep 2013
- First Look
First Look: September 17
selection and recommendation incentives than their sell-side peers. We examine the selection and performance of stocks recommended by analysts at a large investment firm relative to those of sell-side analysts from mid-1997 to 2004. We... View Details
Keywords: Sean Silverthorne
- 20 Sep 2016
- First Look
September 20, 2016
find that the effects are stronger among innovating Massachusetts firms, particularly those facing greater Wall Street scrutiny. The evidence is consistent with staggered boards improving managers' incentives to make long-term... View Details
Keywords: Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
of the domestic economy. Moreover, we illustrate that gray markets may cause unintended social welfare consequences when domestic governments mandate the use of arm's length transfer prices between international subsidiaries.... View Details
Keywords: Martha Lagace
- 17 Oct 2024
- Research & Ideas
The Reputation Risks of Sharing Fake News
political party is to show that you’re willing to take outlandish stances that will brand you as a supporter,” explains Jordan. Could the logic of what academics call “costly signaling” create a perverse incentive to spread fake news,... View Details
Keywords: by Avery Forman
- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
increased demand, but these plants are expensive to maintain. Besides, much of the key power equipment is aging rapidly. After government moved to weaken monopolies that utilities enjoyed, those companies had little View Details
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
companies, where decision rights and incentives can be murky, and the effects of any given choice can be tough to pin down. So the authors chose a “lab rat” with fewer barriers to understanding—the venture capital industry. VC firms are... View Details
Keywords: Dina Gerdeman
- 01 Nov 2019
- Blog Post
Confronting Climate Change in the Classroom and Beyond
new technologies, operating models, and managerial mindsets. And business can't do this alone, we need government to provide incentives in some cases and remove disincentives in others. As climate change... View Details
- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
of recent large-scale asset purchases by central banks. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53531 Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash,... View Details
Keywords: Sean Silverthorne
- 01 Jun 2003
- News
Books
firms large enough to finance their own laboratories could create a “virtuous cycle” where staying on the leading edge of science got them first to market with new products, in turn delivering higher profits to fund still more research. As universities opened their... View Details
- September 2011 (Revised May 2013)
- Case
New Resource Bank: In Pursuit of Green
By: Christopher Marquis and Juan Almandoz
New Resource Bank was founded in San Francisco in 2006 with a mission focused on environmental sustainability. The case illustrates the opportunities and challenges of banking on values and the challenges of organizations defining a social and environmental commitment.... View Details
Keywords: Motivation and Incentives; Corporate Entrepreneurship; Business and Stakeholder Relations; Corporate Social Responsibility and Impact; Strategy; Business and Government Relations; Banking Industry; San Francisco
Marquis, Christopher, and Juan Almandoz. "New Resource Bank: In Pursuit of Green." Harvard Business School Case 412-060, September 2011. (Revised May 2013.)
- August 2024 (Revised November 2024)
- Case
No Labels and the 2024 Presidential Insurance Plan
By: Robert F. White and Tom Quinn
After observing record voter dissatisfaction with the choices in the 2024 U.S. presidential election—Democratic nominee President Joe Biden and Republican nominee and former President Donald Trump—the bipartisan nonprofit No Labels decided to reserve ballot access in... View Details
Keywords: Disruption; Forecasting and Prediction; Lawsuits and Litigation; Failure; System Shocks; Political Elections; Motivation and Incentives; Governing Rules, Regulations, and Reforms; United States
White, Robert F., and Tom Quinn. "No Labels and the 2024 Presidential Insurance Plan." Harvard Business School Case 825-044, August 2024. (Revised November 2024.)
- 10 Nov 2009
- First Look
First Look: Nov. 10
http://www.hbs.edu/research/pdf/07-104.pdf Stretching the Inelastic Rubber: Taxation, Welfare and Lobbies in Amazonia, 1870-1910 Author:Felipe Tâmega Fernandes Abstract This paper examines the effect of government intervention via... View Details
Keywords: Martha Lagace
- 20 Feb 2007
- First Look
First Look: February 20, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807018 Goodyear and the Threat of Government Tire Grading Harvard Business School Case 707-494 In the spring of 1977, Goodyear CEO Charles J. Pilliod Jr. was looking at an... View Details
Keywords: Martha Lagace
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
get it. By contrast, in the minority of dental plans that provide comprehensive care for a yearly fixed fee, nearly all children are treated with the sealant. Now why might this be? Because in the fixed-fee system, filling cavities is a cost, not a revenue opportunity.... View Details
- December 1998
- Background Note
Cash Management Practices in Small Companies
By: H. Kent Bowen, Andrew R. Jassy, Laurence E. Katz, Kevin E. Kelly and Baltej Kochar
Most small business managers claim that cash management is their leading concern. Often walking a tightrope between growth and illiquidity, small business managers face different cash management challenges than their counterparts in larger companies. Compared to larger... View Details
Keywords: Motivation and Incentives; Working Capital; Management Practices and Processes; Organizational Design; Cash; Forecasting and Prediction; Policy; Business Strategy
Bowen, H. Kent, Andrew R. Jassy, Laurence E. Katz, Kevin E. Kelly, and Baltej Kochar. "Cash Management Practices in Small Companies." Harvard Business School Background Note 699-047, December 1998.
- 01 Sep 2020
- Blog Post
6 Ways to Support COVID-Weary Employees
to contagious presenteeism: Remove financial incentives for it by providing paid sick leave, audit work designs for features that evoke undue pressure for attendance, and champion an organizational culture that fosters pro-health... View Details
Keywords: All Industries