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Show Results For
- All HBS Web
(7,198)
- People (50)
- News (2,599)
- Research (3,439)
- Events (12)
- Multimedia (13)
- Faculty Publications (1,809)
- March 2016
- Supplement
Trouble at Tessei
By: Ethan Bernstein and Ryan W. Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
Bernstein, Ethan, and Ryan W. Buell. "Trouble at Tessei." Harvard Business School Multimedia/Video Supplement 616-706, March 2016.
- 01 Sep 2009
- News
A Student Plan Goes to Washington
of time and lack of knowledge. Their solution? Elevate board service to a profession by creating a nonprofit, public-private Corporate Governance College (CGC) to employ,... View Details
- 01 Mar 2008
- News
Baker’s Staff Gets a 21st-Century Name
Once upon a time, libraries collected books, and librarians checked them out. But those days are long gone as libraries have moved into the digital age. Baker Library, for example, also produces Web sites,... View Details
Keywords: Educational Services
- 01 Mar 2009
- News
A New Approach to Health-Care Reform
they know what disruptive innovation means, but I’ve found it’s often misunderstood. The simplest way to describe it — in a way that applies to health care or any industry — is innovation that transforms a... View Details
- 2008
- Working Paper
Finding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya
By: Nava Ashraf, Xavier Gine and Dean Karlan
In much of the developing world, many farmers grow crops for local or personal consumption despite export options which appear to be more profitable. Thus many conjecture that one or several markets are missing. We report here on a randomized controlled trial conducted... View Details
Keywords: Agribusiness; Developing Countries and Economies; Trade; Profit; Product Marketing; Standards; Failure; Risk and Uncertainty; Non-Governmental Organizations; Service Industry; Service Industry; Kenya; Europe
Ashraf, Nava, Xavier Gine, and Dean Karlan. "Finding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya." Harvard Business School Working Paper, No. 08-065, February 2008. (forthcoming, American Journal of Agricultural Economics.)
- 21 Aug 2017
- Blog Post
A Summer Internship with the City of Boston
Kiernan Schmitt (MBA 2018) is a 2017 Social Enterprise Summer Fellow working with the City of Boston Department of Innovation and Technology this summer. Imagine if, when it came to delivering city services... View Details
Keywords: Consulting
- 01 Dec 1996
- News
Laurel without Hardy? A Lesson for Business
core business to ensure that essential complements get off the ground. As desktop videoconferencing takes off, so, too, will demand for Intel's newest chip, the Pentium Pro. That is why the company has invested more than $100 million in... View Details
- 19 Sep 2023
- HBS Case
How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?
says. “I think the basic economics of a generative AI are being overlooked.” In an interview, Wu discusses the challenging economics of AI, how business models are likely to differ from traditional software models, and some of the... View Details
- 24 Feb 2014
- News
A Capital Idea for Small Business
had received an appointment to the US Naval Academy at Annapolis while in high school. He had more of a technological bent than did Callaghan, and he studied both systems engineering and nuclear engineering. He was in the Submarine View Details
- Fast Answer
Building and Sustaining a Successful Enterprise
investors and service providers across the private investment lifecycle. LSEG Workspace - provides public and private company profiles and strong in company analyst reports, current and historical SEC filings. It also provides... View Details
- 08 Jun 2011
- News
George Yeo: A Matter of Degrees
When Singapore’s George Yeo (MBA ’85) was a young man, his intellect and achievement made clear to his country’s leaders that he was destined to become an important national resource. Indeed, he has fashioned an impressive career built on... View Details
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
financial strength, increasing annual revenues to $12 billion while reducing costs. A $3.6 billion fundraising campaign further strengthened its balance sheet. With the help of a skilled team of physician... View Details
- 01 Mar 2004
- News
Alumni Relations Gets a New Director
outreach in three ways: continuing to expand lifelong learning programs, such as The Entrepreneur’s Tool Kit and Charting Your Course: Discovering Working Options, aimed specifically at HBS alumni; improving Web-based career View Details
- Research Summary
Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs ( Princeton University Press, October 2002)
By: Rakesh Khurana
In this book, I argue that the external CEO labor market was born in a burst of rhetoric about wresting control of corporations away from a group of self-interested insiders, as senior managers in the era of managerial capitalism had come to be portrayed. The rationale... View Details
- September 2016 (Revised February 2017)
- Case
Angie's List: Ratings Pioneer Turns 20
By: Robert J. Dolan and Ayelet Israeli
In 1995, before people “googled” or “yelped,” Angela Hicks (HBS, 2000) was establishing her Angie’s List as a pioneer in the accumulation and dissemination of consumer rating information. Hicks focused on the home repair and maintenance market and, as she put it,... View Details
Keywords: Pricing; Pricing Strategy; Services; Product Line Management; Growth; Conjoint Analysis; Market Research; Freemium; Growth Strategy; Two Sided Markets; Ecommerce; Platform; Platform Business; Platform Businesses; Platform Strategy; Platforms; Platforms And Ecosystems; Business Model; Internet and the Web; Business Growth and Maturation; Growth and Development Strategy; Price; Strategy; Digital Platforms; E-commerce; Service Industry; United States
Dolan, Robert J., and Ayelet Israeli. "Angie's List: Ratings Pioneer Turns 20." Harvard Business School Case 517-016, September 2016. (Revised February 2017.)
- 01 Sep 2018
- News
A Growing Array of Engagement Opportunities
Last spring, for example, hundreds of graduates engaged with MBA students as part of the first-year capstone experience and many were involved with the new January-term Short Intensive Programs(SIPs) offered to all MBAs. Alumni around the... View Details
- 09 Apr 2019
- News
Finding a Fix for Food Allergies
generation. Greg says increased numbers of people with food allergies as well as the number of allergens causing severe reactions now send someone to the emergency room every two to three minutes in the... View Details
Keywords: Jill Radsken
- 28 May 2019
- News
The Physical Campus in a Virtual World
winner of this contest, and it closely resembles the buildings that went into construction in 1925. I keep these drawings on display as a reminder that the institution we inhabit today is the result of View Details
Keywords: Nitin Nohria
- 25 Apr 2014
- News
Sustaining a commitment to the environment
Paul Zofnass (AB 1969, MBA 1973) is a 24/7 environmentalist who embraces the synergy between good business and the conservation of natural resources. In 1990 he founded the Environmental Financial Consulting Group, which provides... View Details
- 03 Jun 2020
- Blog Post
Jeff Surette and Mike Peters: A Winning Team at TB12
Neither Jeff Surette (MBA 2010) nor Mike Peters (MBA 2017) expected to be drafted onto a team with Tom Brady after business school. However, the perspectives, experience, and skills they each brought to the table were exactly what Tom... View Details
Keywords: Consumer Products / Retail