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    Angela Q. Crispi

    Angela is the Executive Dean for Administration at Harvard Business School, leading an organization of nearly 2,000 staff with an operating budget of $1 billion. She oversees the execution of the School’s strategy ranging from academic programs to research, and the... View Details

    • 17 Aug 2010
    • First Look

    First Look: August 17

    deployed to handle uncertain tasks. How can they effectively use their knowledge resources to assure quality communications and high performance when confronting uncertainty? Drawing on the resource-based view (RBV) of the firm, we... View Details
    Keywords: Martha Lagace
    • July 2024
    • Article

    Mass General Brigham’s Patient-Reported Outcomes Measurement System: A Decade of Learnings

    By: Jason B. Liu, Robert S. Kaplan, David W. Bates, Mario O. Edelen, Rachel C. Sisodia and Andrea L. Pusic
    This article describes the strategies that leaders at the Mass General Brigham (MGB) health system have used in launching a standardized patient-reported outcome measure (PROM) collection program in 2012, a major step in the value-based transformation of health care.... View Details
    Keywords: Patient-reported Outcomes; Value Based Health Care; Health Care and Treatment; Transformation; Outcome or Result; Organizational Change and Adaptation; Performance Improvement; Health Industry
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    • July 2000 (Revised July 2001)
    • Case

    Sycamore Networks

    By: Joseph B. Lassiter III and Daniel J. Green
    Founders Desh Deshpande and Dan Smith reflect on Sycamore's sales strategies and consider how going public might affect the morale of its key employees. In the optical networking sector, technological change and exploding demand has created a market for talent in which... View Details
    Keywords: Applied Optics; Entrepreneurship; Sales; Business Strategy; Initial Public Offering; Retention; Employees; Communication Technology; Technological Innovation; Communications Industry; Communications Industry
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    • February 1997
    • Supplement

    WPP--Integrating Icons (Video)

    By: Joseph L. Bower and Sonja Ellingson Hout
    Interviews with Martin Sorrell, Chairman of WPP Group plc, and also with the heads of several companies that are owned with WPP. Discusses corporate culture, strategies for the future, and how the various companies interact. View Details
    Keywords: Management Teams; Organizational Structure; Organizational Culture; Relationships; Communication; Strategy
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    • Program

    Private Equity and Venture Capital

    and Venture Capital raises your level of investment expertise. As you examine the full range of industry models—from venture capital to growth equity to buyouts—you will learn how to build more effective investment strategies for your... View Details
    Keywords: Finance; Finance
    • February 2003
    • Case

    UNICEF

    By: John A. Quelch
    In September 2002, Marjorie Newman-Williams, director of communication for UNICEF, is poised to present the results of a two-year rebranding process at the annual meeting of the national committee heads. This case describes the organization and highlights the... View Details
    Keywords: Strategy; Nonprofit Organizations; Brands and Branding
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    • 21 Nov 2023
    • Research & Ideas

    Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

    involves telling ourselves positive narratives to help us cope with challenging situations, a strategy often called reappraisal. Similarly, achieving a sense of calm in a group setting often hinges on a leader’s ability to reconceptualize... View Details
    Keywords: by Kristen Senz
    • June 2014
    • Teaching Note

    Steve Carpenter at Cake Financial

    By: Thomas R. Eisenmann
    After investing $9 million of venture capital, Cake Financial had failed to reach critical mass. In early 2010 Cake's assets were sold and the company was dissolved. Founded in 2006, the San Francisco-based Internet company allowed users to monitor their investments... View Details
    Keywords: Corporate Entrepreneurship; Business or Company Management; Business Model; Growth and Development Strategy; Business Strategy; Internet; Financial Services Industry; Web Services Industry
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    • Web

    Browse All Articles, Research, & Case Studies - HBS Working Knowledge

    Listen by Ben Rand A chatbot might be able to write emails that sound human, but can the technology respond to staff questions just like the boss would? Research by Prithwiraj Choudhury shows that while a chatbot may save leaders time, employees might not view the... View Details
    • 21 Oct 2011
    • Working Paper Summaries

    Market Interest in Nonfinancial Information

    Keywords: by Robert G. Eccles, Michael P. Krzus & George Serafeim
    • February 2008
    • Supplement

    Avaya (C): Implementing Demand Generation in Brazil

    Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details
    Keywords: Marketing; Relationships; Sales
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    • February 2008
    • Supplement

    Avaya (B)

    Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details
    Keywords: Marketing; Relationships; Sales
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    • December 2010 (Revised November 2014)
    • Case

    Steven Carpenter at Cake Financial

    By: Thomas R. Eisenmann and Alison Berkley Wagonfeld
    After investing $9 million of venture capital, Cake Financial had failed to reach critical mass. In early 2010 Cake's assets were sold and the company was dissolved. Founded in 2006, the San Francisco-based Internet company allowed users to monitor their investments... View Details
    Keywords: Corporate Entrepreneurship; Business or Company Management; Business Model; Growth and Development Strategy; Business Strategy; Internet; Financial Services Industry; Web Services Industry
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    • Program

    Designing and Executing Corporate Revitalization

    that specialize in corporate revitalization Senior strategy consultants who advise companies on strategic options, turnarounds, and corporate transformations Senior leaders in financial services firms, law firms, investment banks,... View Details
    • February 2007 (Revised August 2007)
    • Case

    St. HOPE Academy: The Expansion Decision

    St. HOPE is faced with a decision concerning whether or not to expand from Sacramento to New York City. While charter schools are its largest area of activity, founder Kevin Johnson believes that all of St. HOPE's other activities--economic development, civic... View Details
    Keywords: Education; Entrepreneurship; Geographic Location; Urban Scope; Adaptation; Expansion; Sacramento; New York (city, NY)
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    • Program

    Agribusiness Seminar

    Adapt internal processes, cultures, and communication strategies to attract the next generation of innovators and leaders Expand your personal and professional network Extend your network by connecting and... View Details
    Keywords: Agriculture; Agriculture
    • 10 Jul 2023
    • In Practice

    The Harvard Business School Faculty Summer Reader 2023

    generally refers to spiritual dryness, or profound loneliness and doubt. The best social science indicates that across the globe, our communities are becoming lonelier and less fulfilled. John of the Cross teaches how to find deep meaning... View Details
    Keywords: by Dina Gerdeman
    • 23 Feb 2004
    • Research & Ideas

    It’s Back to Business-Basics for Nonprofits

    the audience, comparing the recent focus on nonprofit strategy to the rise of interest in for-profit strategy in the 1970s. In Bradach's view, the sector is on the front end of a curve, with nonprofits less... View Details
    Keywords: by Manda Salls
    • 09 Feb 2017
    • Blog Post

    Alumni: Where Are They Now? Featuring: Anddria Varnado (Clack-Rogers)

    Current Position: Vice President, Strategy & Business Development at Williams-Sonoma Location San Francisco, CA Tell us what you’re up to these days. I’m currently leading strategy for Williams-Sonoma,... View Details
    Keywords: Consumer Products / Retail