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    • All HBS Web  (3,781)
      • Faculty Publications  (868)

      by Michael Toffel Remove by Michael Toffel →

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      • August 2006 (Revised June 2007)
      • Case

      Shapiro Global

      By: Thomas J. DeLong, Michael Brookshire, Monica Haugen, Michelle Kravetz and Sarah Sommer
      Su Yee Goh, a director in a Singapore office, considers a proposal by a pregnant female executive for an alternative work arrangement so that she could both continue to work and spend more time with her family. Goh wants to keep the executive at Shapiro Global, but is... View Details
      Keywords: Disruption; Globalized Firms and Management; Employee Relationship Management; Retention; Work-Life Balance; Singapore
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      DeLong, Thomas J., Michael Brookshire, Monica Haugen, Michelle Kravetz, and Sarah Sommer. "Shapiro Global." Harvard Business School Case 407-003, August 2006. (Revised June 2007.)
      • 2006
      • Chapter

      Designing Sustainability at BMW Group: The Designworks/USA Experience

      By: Kellie McElhaney, Michael W. Toffel and Natalie Hill
      Keywords: Environmental Sustainability; Auto Industry; Germany; United States
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      McElhaney, Kellie, Michael W. Toffel, and Natalie Hill. "Designing Sustainability at BMW Group: The Designworks/USA Experience." In Strategic Sustainability: The State of the Art in Corporate Environmental Management Systems, edited by J. Sarkis and R. Sroufe. Sheffield, U.K.: Greenleaf Publishing, 2006.
      • April 2006 (Revised April 2012)
      • Case

      Ghana: National Economic Strategy

      By: Michael E. Porter and Kjell Ke-Li Carlsson
      Set in the year 2001, as President John Kufuor contemplates a national economic strategy following his election in the first democratic transfer of power in Ghana's history. Focuses on Ghana's long history of poor economic performance and intractable poverty,... View Details
      Keywords: History; Economic Growth; Government Administration; Developing Countries and Economies; Growth and Development Strategy; Ghana
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      Porter, Michael E., and Kjell Ke-Li Carlsson. "Ghana: National Economic Strategy." Harvard Business School Case 706-497, April 2006. (Revised April 2012.)
      • April 2006 (Revised July 2006)
      • Case

      Managing National Intelligence (A): Before 9/11

      By: Jan W. Rivkin, Michael Roberto and Erika Ferlins
      Examines the management of national intelligence prior to the terrorist attacks of September 11, 2001. Describes the actions taken by a variety of government agencies, including the FBI, the CIA, the FAA, and the Department of Defense, to detect and deter such attacks. View Details
      Keywords: War; National Security; Organizational Design; Organizational Structure; Crisis Management; Management Systems; Public Administration Industry; United States
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      Rivkin, Jan W., Michael Roberto, and Erika Ferlins. "Managing National Intelligence (A): Before 9/11." Harvard Business School Case 706-463, April 2006. (Revised July 2006.)
      • 24 Mar 2006
      • Conference Presentation

      Turning Themselves in: Why Some Firms Self-disclose Regulatory Violations

      By: Michael W. Toffel
      Keywords: Governance Compliance; Corporate Governance
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      Toffel, Michael W. "Turning Themselves in: Why Some Firms Self-disclose Regulatory Violations." Paper presented at the Strategy and the Business Environment Conference, March 24, 2006.
      • February 2006
      • Case

      Bumble and bumble: Building a Successful Business in Beauty and Fashion

      By: Nancy F. Koehn and Erica Helms
      Explores the creation and subsequent rise of Bumble and bumble, a trend-setting hair-care company. Analyzes the vision and achievements of the founding entrepreneur, Michael Gordon, and charts the evolution of the company within the $230 billion global beauty industry.... View Details
      Keywords: Corporate Entrepreneurship; Brands and Branding; Mergers and Acquisitions; Business Strategy; Financial Condition; Business Growth and Maturation; Success; Distribution; Beauty and Cosmetics Industry; Fashion Industry
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      Koehn, Nancy F., and Erica Helms. "Bumble and bumble: Building a Successful Business in Beauty and Fashion." Harvard Business School Case 806-084, February 2006.
      • 24 Feb 2006
      • Conference Presentation

      Turning Themselves In: Why Some Firms Self-disclose Regulatory Violations

      By: Michael W. Toffel
      Keywords: Governance Compliance; Corporate Governance
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      Toffel, Michael W. "Turning Themselves In: Why Some Firms Self-disclose Regulatory Violations." Paper presented at the Conference on Institutional Mechanisms for Industry Self-Regulation, February 24, 2006.
      • 2006
      • Chapter

      Coerced Confessions: How Regulatory Deterrence Drives Self-Policing

      By: Jodi L. Short and Michael W. Toffel
      Keywords: Governance Compliance; Corporate Governance; Governing Rules, Regulations, and Reforms
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      Short, Jodi L., and Michael W. Toffel. "Coerced Confessions: How Regulatory Deterrence Drives Self-Policing." In Best Paper Proceedings of the Sixty-fifth Annual Meeting of the Academy of Management, edited by K. Mark Weaver. Academy of Management, 2006. (Winner of Charles H. Levine Award for Best Conference Paper presented by Academy of Management. Previously titled "Turning Themselves In: Why Some Firms Self-disclose Regulatory Violations".)
      • 2005
      • Dissertation

      Voluntary Environmental Management Initiatives: Smoke Signals or Smoke Screens?

      By: Michael W. Toffel
      Keywords: Corporate Social Responsibility and Impact; Environmental Sustainability; Management
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      Toffel, Michael W. "Voluntary Environmental Management Initiatives: Smoke Signals or Smoke Screens?" Diss., University of California, Berkeley, December 2005. (Winner of Academy of Management. Social Issues in Management Division. Best Dissertation Award presented by Academy of Management. Nominated for Academy of Management. Organizations and Natural Environment Division. Best Dissertation Award presented by Academy of Management. 2005.)
      • November 29, 2005
      • Comment

      Transparency Needed in Berkeley Lab Nanotechnology

      By: Michael W. Toffel
      Argues that the Lawrence Berkeley National Laboratory should be significantly more transparent about the health and environmental issues associated with its new nanotechnology facility. View Details
      Keywords: Disclosure; Transparency; Nanotechnology; Precautionary Principle; Corporate Disclosure
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      Toffel, Michael W. "Transparency Needed in Berkeley Lab Nanotechnology." Berkeley Daily Planet (November 29, 2005).
      • November 2005
      • Case

      Michael Ovitz and The Walt Disney Company (A)

      By: Jay W. Lorsch and Alexis Chernak
      Faced with the need to hire a new president, The Walt Disney Co. pursued Michael Ovitz, a founder of the Creative Artist Agency. Although initially disinterested, Ovitz engaged in negotiations with Michael Eisner, CEO of The Walt Disney Co., in the summer of 1995... View Details
      Keywords: Corporate Governance; Management Teams; Selection and Staffing; Negotiation; Organizational Culture
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      Lorsch, Jay W., and Alexis Chernak. "Michael Ovitz and The Walt Disney Company (A)." Harvard Business School Case 406-065, November 2005.
      • October 2005
      • Case

      Intel Corporation 2005

      By: David B. Yoffie and Michael Slind
      Buoyed by strong recent sales growth but humbled by failed strategic bets and other missteps, Intel in 2005 initiated a major reorganization. Under its new CEO, Paul Otellini, the company shifted toward a "platform" model, inspired by the success of its Centrino... View Details
      Keywords: Restructuring; Alignment; Business Strategy; Competitive Strategy; Corporate Strategy; Semiconductor Industry
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      Yoffie, David B., and Michael Slind. "Intel Corporation 2005." Harvard Business School Case 706-437, October 2005.
      • 25 Aug 2005
      • Conference Presentation

      The Health and Safety of Quality Programs: An Empirical Evaluation

      By: Michael W. Toffel
      Keywords: Quality; Programs
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      Toffel, Michael W. "The Health and Safety of Quality Programs: An Empirical Evaluation." Paper presented at the California Commission on Health and Safety and Workers' Compensation Meeting, Oakland, CA, August 25, 2005.
      • June 2005 (Revised September 2008)
      • Class Lecture

      Strategy: Building and Sustaining Competitive Advantage

      By: Bharat N. Anand, Stephen P. Bradley, Pankaj Ghemawat, Tarun Khanna, Cynthia A. Montgomery, Michael E. Porter, Jan W. Rivkin, Michael G. Rukstad, John R. Wells and David B. Yoffie
      It's great to have a blockbuster quarter or a revolutionary product or service, but true business excellence demands sustainability. Maintaining your competitive advantage requires a strategy that makes your business unique and carries you forward as the world around... View Details
      Keywords: Competitive Advantage
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      "Strategy: Building and Sustaining Competitive Advantage." Harvard Business School Class Lecture 705-509, June 2005. (Revised September 2008.)
      • 11 Apr 2005
      • Conference Presentation

      Resolving Information Asymmetries in Supply Chains: The Role of Certified Voluntary Programs

      By: Michael W. Toffel
      Keywords: Information; Supply Chain; Programs
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      Toffel, Michael W. "Resolving Information Asymmetries in Supply Chains: The Role of Certified Voluntary Programs." Paper presented at the National Environmental Partnership Summit, U.S. Environmental Protection Agency, Chicago, IL, April 11, 2005.
      • 2005
      • Chapter

      Environmental Federalism in the European Union and the United States

      By: David Vogel, Michael W. Toffel and Diahanna Post
      The United States (US) and the European Union (EU) are federal systems in which the responsibility for environmental policy-making is divided or shared between the central government and the (member) states. The attribution of decision-making power has important policy... View Details
      Keywords: Governing Rules, Regulations, and Reforms; Policy; Government Legislation; Natural Environment; Pollutants; Climate Change; European Union; United States
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      Vogel, David, Michael W. Toffel, and Diahanna Post. "Environmental Federalism in the European Union and the United States." Chap. 9 in A Handbook of Globalisation and Environmental Policy: National Government Interventions in a Global Arena, edited by F. Wijen, K. Zoeteman, and J. Pieters, 247–276. Cheltenham, U.K.: Edward Elgar Publishing, 2005.
      • March 2009
      • Article

      Customer Experience Creation: Determinants, Dynamics and Management Strategies

      By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
      Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
      Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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      Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
      • 2005
      • Article

      Framing the Elusive Concept of Sustainability: A Sustainability Hierarchy

      By: Julian D. Marshall and Michael W. Toffel
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      Marshall, Julian D., and Michael W. Toffel. "Framing the Elusive Concept of Sustainability: A Sustainability Hierarchy." Environmental Science & Technology 39, no. 3 (2005): 673–682. (Profiled by the Network for Business Sustainability.)
      • 2004
      • Chapter

      Institutional Pressure and Environmental Management Practices

      By: Magali Delmas and Michael W. Toffel
      Keywords: Management Practices and Processes; Corporate Social Responsibility and Impact; Environmental Sustainability
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      Delmas, Magali, and Michael W. Toffel. "Institutional Pressure and Environmental Management Practices." Chap. 10 in Stakeholders, the Environment and Society, edited by Sanjay Sharma and Mark Starik, 230–245. New Perspectives in Research on Corporate Sustainability. Cheltenham, U.K.: Edward Elgar Publishing, 2004.
      • Article

      Strategic Management of Product Recovery

      By: Michael W. Toffel
      Manufacturers of an expanding range of durable products are facing regulatory and market pressures to manage the products they manufactured upon their end of life (EOL). In part, this attention is motivated by a growing number of countries—especially across Europe and... View Details
      Keywords: Product; Environmental Sustainability; Cost Management; Government Legislation; Logistics; Risk and Uncertainty; Strategy; Europe; Asia; United States
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      Toffel, Michael W. "Strategic Management of Product Recovery." California Management Review 46, no. 2 (Winter 2004): 120–141.
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