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    Leaders Can Move Fast and Fix Things

    The assumption embedded in Silicon Valley’s famous “move fast and break things” ethos is that we can either make progress or take care of people, one or the other. A certain amount of wreckage is the price we have to... View Details

      Operational Transparency

      Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details

      • July 2020
      • Case

      King's College Hospital in Crisis

      By: John R. Wells and Benjamin Weinstock
      On December 11, 2017, King’s College Hospital NHS Foundation Trust (King’s), one of London’s leading teaching hospital groups, was put into “special measures” by NHS Improvement (NHSI), the financial regulator of England’s National Health Service (NHS). The future of... View Details
      Keywords: Hospitals; Financing; Health Care and Treatment; Financial Condition; Crisis Management; Organizational Structure; Transformation; Strategic Planning; United Kingdom
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        Michael Beer

        MICHAEL BEER

        Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

        • 07 Nov 2014
        • Working Paper Summaries

        Do Experts or Collective Intelligence Write with More Bias? Evidence from Encyclopædia Britannica and Wikipedia

        Keywords: by Shane Greenstein & Feng Zhu; Information; Publishing
        • April 2014 (Revised June 2016)
        • Case

        Tapestry Networks

        By: Karthik Ramanna and Matthew Shaffer
        Tapestry Networks assembled industry leaders and their regulators in small, private meetings to build new frameworks for pressing regulatory challenges. Tapestry's motivating principle was to reimagine solutions to complex problems (e.g., drug-approval standards) in... View Details
        Keywords: General Management; Government And Business; Strategy; Consulting Industry; United States; European Union
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        • January 2011 (Revised April 2014)
        • Case

        Uptake of Malaria Rapid Diagnostic Tests

        By: Nava Ashraf, Natalie Kindred and Richard Sedlmayr
        This case describes barriers to adoption of malaria rapid diagnostic tests in Zambia and highlights the importance of understanding end users in promoting product adoption. Rapid diagnostic tests (RDTs) are simple, easy-to-use tools that provide a relatively reliable,... View Details
        Keywords: Developing Countries and Economies; Health Pandemics; Technology; Health Care and Treatment; Policy; Behavior; Prejudice and Bias; Health Industry; Zambia
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        • November 1991 (Revised June 1997)
        • Case

        Micom Caribe (A)

        By: David M. Upton and Joshua D. Margolis
        Describes the Puerto Rican manufacturing plant of a transnational company. The award-winning plant has dramatically improved the quality of flexibility of its operations, by taking a radical approach to manufacturing. The methods center on the use of specific... View Details
        Keywords: Business Plan; Multinational Firms and Management; Management Analysis, Tools, and Techniques; Product Launch; Production; Performance Improvement; Quality; Strategy; Manufacturing Industry
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        • Program

        Changing the Game

        Learn More Key Benefits This program improves your performance in a wide range of competitive transactions. You will return to your company ready to make the right moves during negotiations and become a skilled representative your organization can View Details

          Raffaella Sadun

          Raffaella Sadun is Charles E. Wilson Professor of Business Administration at Harvard Business School, and is a Co-Chair of Harvard Business School’s Project on Managing the Future of Work and co-PI of the Digital Reskilling Lab. Sadun received her PhD in Economics... View Details

          • Research Summary

          Workforce Change

          By: Sandra J. Sucher

          This research encompasses layoffs, furloughs and restructuring, global practices that affect millions of employees and thousands of companies every year. In this work I aim to replace bad practice that damages trust with good (or at least better) practice through... View Details

          Keywords: Layoffs; Leadership And Change Management; Global Innovation; Strategic Decision Making; Multinational Corporations; Organizational Change and Adaptation; United States; France; Germany; Hungary; Finland; United Kingdom; Netherlands; China; Japan; Brazil
          • February 2008 (Revised March 2008)
          • Teaching Note

          LinkedIn (TN) (A) and (B)

          By: Mikolaj Jan Piskorski
          In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members could contact each other through trusted intermediaries on the network to offer or seek jobs, consulting engagements,... View Details
          Keywords: Business Startups; Social and Collaborative Networks; Internet and the Web; Financing and Loans; Revenue; Design; Service Operations
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            Network Effects Aren’t Enough

            In many ways, online marketplaces are the perfect business model. Since they facilitate transactions between independent suppliers and customers rather than take possession of and responsibility for the products or services in question, they have inherently low cost... View Details

            • Web

            Placement - Doctoral

            Jindal School of Management, Operations Management Area Dissertation: Designing Operations to Inspire Trust Advisors: Kris Johnson Ferreira (Chair), Ryan W. Buell , and Jordan Tong Caleb Kwon Technology & Operations Management, 2024... View Details
            • Article

            Third-party Punishment as a Costly Signal of Trustworthiness

            By: Jillian J. Jordan, Moshe Hoffman, Paul Bloom and David G. Rand
            Third-party punishment (TPP), in which unaffected observers punish selfishness, promotes cooperation by deterring defection. But why should individuals choose to bear the costs of punishing? We present a game theoretic model of TPP as a costly signal of... View Details
            Keywords: Third-party Punishment; Trustworthiness; Behavior; Trust; Game Theory
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            • 28 Aug 2008
            • Working Paper Summaries

            How Can Decision Making Be Improved?

            Keywords: by Dolly Chugh, Katherine L. Milkman & Max H. Bazerman
            • Research Summary

            Moral Muscle

            By: Sandra J. Sucher

            Can we get better at moral decision making? How is the capacity to exercise moral leadership developed? One answer to these questions is the notion of “moral muscle,” which is a combination of moral awareness (the ability to recognize situations that can be... View Details

            Keywords: Moral Sensibility; Ethics; Decision Making
            • May 2025
            • Teaching Note

            The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation

            By: Tsedal Neeley
            Teaching Note for HBS Case No. 425-720. Florian Hillen, co-founder and CEO of VideaHealth, a startup using artificial intelligence (AI) to detect dental conditions on x-rays, spent the early years of his company laying the groundwork for an AI factory. This AI factory,... View Details
            Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technological Innovation; Technology Adoption; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States
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            • August 2020
            • Article

            Strategies for Managing the Privacy Landscape

            By: Ramon Casadesus-Masanell and Andres Hervas-Drane
            Firms use consumer personal information to improve their products and services. Personal information is open to misuse, however, and when exploited for undesired or unexpected purposes reduces consumer’s trust in the firm and their willingness to provide personal... View Details
            Keywords: Consumer Privacy; Privacy Threats; Strategy Framework; Strategy Interactions; Customers; Information; Management; Strategy; Technology Industry
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            • 2010
            • Chapter

            The Many Faces of Nonprofit Accountability

            By: Alnoor Ebrahim
            Calls for greater accountability are not new. Leaders of organizations, be they nonprofit, business, or government, face a constant stream of demands from various constituents demanding accountable behavior. But what does it mean to be accountable? By and large,... View Details
            Keywords: Crime and Corruption; Corporate Accountability; Governing Rules, Regulations, and Reforms; Taxation; Leadership; Management; Nonprofit Organizations; Behavior; Trust
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