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  • February 2009 (Revised March 2013)
  • Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang
Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details
Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China
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  • 01 Oct 2001
  • Research & Ideas

Organizing the Family-Run Business

to the company, such as its vision, strategy, growth plans, ability to compete, development of human, financial, and physical resources, strategic relationships, and succession. I like to say that boards should fly at 30,000 feet, meaning... View Details
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

What began as a misunderstanding about specifications and deadlines between a manager at RLX, a software development firm, and a manager at Impress, one of its clients, had escalated into a conflict charged with growing mistrust. Both RLX... View Details
Keywords: by Deepak Malhotra
  • 20 Jan 2010
  • First Look

First Look: Jan. 20

Decentralize? Authors:Nicholas Bloom, Raffaella Sadun, and John Van Reenen Abstract There is a widespread sense that over the last two decades firms have been decentralizing decisions to employees further down the managerial hierarchy. Economists have View Details
Keywords: Martha Lagace
  • December 2023 (Revised February 2024)
  • Case

21Seeds: Taking Shots at Breakout Growth

By: Elie Ofek, Julian De Freitas, Michael Moynihan and Nicole Tempest Keller
21Seeds, a female-founded flavor-infused tequila startup launched in 2019, had made inroads into the alcoholic beverage industry by focusing on an underserved consumer segment in spirits—women, primarily in their 30s and 40s, many of whom were moms—and by following a... View Details
Keywords: Mergers and Acquisitions; Business Startups; Growth and Development Strategy; Brands and Branding; Product Positioning; Distribution Channels; Sales; Food and Beverage Industry
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  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

experimentation." In their research, Staats and Upton document how the use of lean principles affected the workflow at Wipro. The concept of "kaizen," or continuous improvement, for example, resulted in a more iterative approach to software View Details
Keywords: by Julia Hanna; Computer
  • Web

Research - Behavioral Finance & Financial Stability

other research here , Adi’s other research here , and Jonathan’s other research here . More Info Business Credit Programs in the Pandemic Era By: Samuel G. Hanson , Jeremy C. Stein , Adi Sunderam & Eric Zwick OCT 2021 The authors develop... View Details
  • Web

HBS Entrepreneurship Summit - Alumni

investors gathered together for an unprecedented two-day convening which provided a rich opportunity to forge connections through Harvard Business School with leaders of high-growth, deep tech, and biotech ventures. The goal was to... View Details
  • October 2016
  • Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth
In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details
Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles
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  • Web

Online Leadership Principles Course | HBS Online

colleagues and share feedback in ways that enable them to develop and deliver Take charge of your professional development as you navigate the challenges of transitioning from an individual contributor to a... View Details
  • 11 Dec 2023
  • Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

Corporate Strategy Development group and that was really life changing for me. I hadn't realized that corporate strategy at a place like Nike existed,” Leahy says. Nike was also where Leahy learned the power of building, growing, and... View Details
  • 23 May 2019
  • News

Tracy P. Palandjian, MBA 1997

others. That was her north star,” says the Harvard College graduate and former McKinsey consultant. Palandjian’s embodiment of her forebearers’ values is a theme in all aspects of her life, including her leadership of Social Finance, a thriving nonprofit that View Details
Keywords: Susan Young
  • Web

National Competitiveness - Institute For Strategy And Competitiveness

HBS ISC Competitiveness & Economic Development CED Competitiveness & Economic Development Frameworks & Key Concepts Research & Applications Research & Applications Research & Applications National... View Details
  • 03 Jan 2007
  • First Look

First Look: January 3, 2007

  Working PapersCan Higher Prices Stimulate Product Use? Evidence from a Field Experiment in Zambia Authors:Nava Ashraf, James Berry, and Jesse M. Shapiro Abstract The pricing of health products in the developing world has become a center... View Details
Keywords: Sean Silverthorne
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

employee’s goal slightly higher than their sales for the previous year, a term known as “ratcheting the quotas.” But that, too, can have its drawbacks. “Suppose I got over the quota by 20 percent, then my quota next year will be 120... View Details
Keywords: by Michael Blanding
  • 27 Oct 2008
  • Lessons from the Classroom

Achieving Excellence in Nonprofits

an easy part of the picture to measure, and this is one more reason why it is important for organizations to develop clear and measurable outcome goals and commit to them. If outcome View Details
Keywords: by Sean Silverthorne
  • Web

Online Entrepreneurship & Innovation Courses | HBS Online

March 27 $1,850 Certificate Design Thinking and Innovation Srikant Datar Leverage design thinking principles and creative problem-solving tools to develop innovative solutions to your most challenging business problems. 7 weeks, 6-8... View Details
  • 05 Oct 2020
  • Book

Want to Be Happier? Make More Free Time

socialize and exercise rather than work longer hours, add up to a lot of time. And our choices powerfully shape whether we’re happy or not.” Here, Whillans shares six research-based strategies for managing the minutes on the clock, all with the ultimate View Details
Keywords: by Dina Gerdeman
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

largest insurance program. To meet this target, the government will rely on technology to effectively scale services, monitor quality, and ensure accountability. While India has seen great strides in informational technology development... View Details
Keywords: Dina Gerdeman
  • 22 Jul 2002
  • Research & Ideas

Is Performance-Based Pricing the Right Price for You?

One advantage of performance-based pricing is the often-mentioned alignment that can be achieved between the buyer's goals and the seller's goals. But, that is only part of the story. There are two other major advantages.... View Details
Keywords: by Benson Shapiro; Manufacturing