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  • All HBS Web  (1,783)
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  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

during those times is what’s going on in front of you—how fast the cashier is ringing up customers, say, or how many tellers there are at the bank counter. Buell’s research shows, however, that people are also concerned with what’s... View Details
Keywords: by Michael Blanding; Retail; Service

    Benson P. Shapiro

    Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

    Keywords: banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking; banking
    • Web

    All Functions - Recruiting

    Receiving $30k 61% Receiving Consulting 18% $190k 25th Percentile Base $190k Median $192k 75th Percentile Base $30k 90% Receiving $40k 84% Receiving Finance 38% + – Expand Row $155k 25th Percentile Base $175k Median $200k 75th Percentile Base $50k 47% Receiving $113k... View Details
    • March 2024 (Revised June 2024)
    • Case

    Kashat: Navigating the Uncertainties of the Egyptian Fintech Market

    By: Paul A. Gompers and Ahmed Dahawy
    Karim Nour, the founder of Kashat, an Egyptian nano-lending fintech company, is contemplating how to manage the growth of his startup. Over the summer of 2022, Kashat's loan disbursements had grown by nearly 40%, fueled by macroeconomic instability in Egypt. However,... View Details
    Keywords: Fintech; Business Model; Developing Countries and Economies; Acquisition; Business Exit or Shutdown; Mobile and Wireless Technology; Business Growth and Maturation; Business Startups; Financing and Loans; Capital; Banking Industry; Banking Industry; Egypt
    Citation
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    Gompers, Paul A., and Ahmed Dahawy. "Kashat: Navigating the Uncertainties of the Egyptian Fintech Market." Harvard Business School Case 824-055, March 2024. (Revised June 2024.)
    • 01 Jun 2024
    • News

    Alumni Achievement Awards 2024

    Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details
    • Web

    In The Classroom - Behavioral Finance & Financial Stability

    Carmen Reinhart HKS ITF-270 The Financial System and the Central Bank By: Jeremy C. Stein Harvard University Econ 1759 Behavioral Finance By: Jeremy C. Stein & Andrei Shleifer Harvard University Econ 2728, PhD Corporate Finance and View Details
    • 22 Jul 2014
    • First Look

    First Look: July 22

    latter's poor behavior in other relationships is unlikely to have much marginal effect. We test the resulting hypotheses by examining how a venture capital firm's reputation for unreliability, triggered by repeated withdrawals from View Details
    Keywords: Sean Silverthorne
    • 12 Sep 2006
    • First Look

    First Look: September 12, 2006

      Working PapersHow Does Foreign Direct Investment Promote Economic Growth? Exploring the Effects of Financial Markets on Linkages Authors:Laura Alfaro, Areendam Chanda, Sebnem Kalemli-Ozcan, and Selin Sayek. Abstract The empirical... View Details
    Keywords: Sean Silverthorne
    • Web

    Courses - Private Capital Project

    models such as venture capital, growth equity, and buyouts. Participants will study investment criteria, management strategies, and decision-making processes essential in the field. Private Equity and Venture Capital The View Details
    • 18 Jul 2022
    • Research & Ideas

    After the 'Crypto Crash,' What's Next for Digital Currencies?

    has reinforced the perception of critics that markets for the digital currency—used primarily as an investment vehicle as it is not widely accepted as payment for goods and services—are little more than global casinos operating with... View Details
    Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology
    • Web

    Social Enterprise - Faculty & Research

    Evidence from Global Supply Chains." Harvard Business School Working Paper, No. 25-061, June 2025. Are ESG Improvements Recognized? Perspectives from the Public Sentiments By: Shaolong Wu Summer 2025 | Article | Journal of Impact and ESG View Details
    • 31 Aug 2009
    • Research & Ideas

    Why Competition May Not Improve Credit Rating Agencies

    competition is really the right medicine. "Competition in the ratings industry has been increasing, and there have been calls for yet more competition. Whether competition is likely to reduce quality or improve it has been unclear," says HBS professor Bo... View Details
    Keywords: by Martha Lagace; Financial Services
    • Portrait Project

    Mike Laffin

    at Catholic Charities, devoted their lives to serving the less fortunate in Hartford. They taught me to use your gifts to serve others and to never shy away from an opportunity to do the right thing—no matter the risk. I left investment... View Details
    • Web

    Accounting & Management Awards & Honors - Faculty & Research

    Vote for "Short-Termism, Shareholder Payouts, and Investment in the EU" (June 2021) with Jesse M. Fried. Charles C.Y. Wang : Received the Wyss Award for Excellence in Doctoral Student Mentoring in 2022. Yuan Zou : Winner of the 2022... View Details
    • 01 Jun 2011
    • News

    Who Was George F. Baker?

    newspaper reporter since 1863,” the year he invested $3,000 to become an original shareholder in the First National Bank of New York (now Citibank) at age 23. Baker believed in action, not words. And his... View Details
    Keywords: Finance
    • 23 Oct 2007
    • First Look

    First Look: October 23, 2007

    Download the paper (purchase from NBER required: $5): http://papers.nber.org/papers/w13470 Accountability in Complex Organizations: World Bank Responses to Civil Society Authors:Alnoor Ebrahim and Steve Herz Abstract Civil society actors... View Details
    Keywords: Sean Silverthorne
    • 01 Mar 2003
    • News

    Dick Franyo: From Banker to Barkeeper

    With thirty years in the investment banking business under his belt, Richard L. Franyo (MBA ’72), then managing director of investment banking... View Details
    Keywords: Deborah Blagg; Food Services and Drinking Places; Hospitality
    • 01 Feb 2021
    • Blog Post

    Choosing the Right Student Loan

    At HBS, we consider getting your MBA a shared investment in your future. This means that while we offer generous financial aid, we also expect all students to contribute to their education through a combination of savings and student... View Details
    • 01 Dec 2023
    • News

    Rounding the Bend

    Illustration by Fernando Cobelo To help people visualize what a circular economy could look like and bring the challenges down to a closet-sized scale, Emily Bolon (MBA/MPA 2007) recommends the following exercise. First, make a mental tally of the number of garments... View Details
    Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade; Apparel Manufacturing; Manufacturing
    • January 2025
    • Case

    Untapped Global: Financing Africa's Missing Middle

    By: Raymond Kluender and Emanuele Colonnelli
    In November 2024, Jim Chu, founder and CEO of Untapped Global, faced mounting internal tensions over the company’s strategic direction. Untapped had developed a data-driven revenue-based financing (RBF) model to address the “missing middle” problem—the $5.2 trillion... View Details
    Keywords: Social Entrepreneurship; Venture Capital; Working Capital; Private Equity; Financial Strategy; Microfinance; International Finance; Currency Exchange Rate; Profit Sharing; Revenue; Developing Countries and Economies; Economic Growth; Emerging Markets; Mission and Purpose; Small Business; Entrepreneurial Finance; Banking Industry; Banking Industry; Banking Industry; Banking Industry; Africa; Nigeria; South Africa; Kenya; Uganda; California; San Francisco
    Citation
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    Kluender, Raymond, and Emanuele Colonnelli. "Untapped Global: Financing Africa's Missing Middle." Harvard Business School Case 825-056, January 2025.
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