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  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

Watson] What steps are your organizations taking toward gender parity? Share your insights in the comments below. Book Excerpt Inclusive Managers Effectively Leverage Diverse Perspectives By Colleen Ammerman and Boris Groysberg Gender... View Details
Keywords: by Kristen Senz
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line... View Details
Keywords: by Jill Avery and Richard Edelman
  • 08 Feb 2010
  • HBS Case

Looking Behind Google’s Stand in China

political dissidents and Falun Gong activists whom they attempt to track as equivalent. Q: It was interesting that no other companies backed Google in this dispute. Microsoft CEO Steve Ballmer called it "Google's problem." A:... View Details
Keywords: by Sean Silverthorne; Technology
  • 04 Apr 2012
  • Research & Ideas

When Founders Recruit Friends and Family as Investors

grow: What types of hiring challenges will I face? Which investors should I try to target at my company's various stages of growth—and what challenges will they introduce? Will I be replaced as CEO at some point, and, if so, will I... View Details
Keywords: by Noam Wasserman
  • 20 Jan 2023
  • News

Free Spirits

light beers. It’s similar to the process that Anheuser-Busch has been using at several of its breweries since 1990, when it introduced O’Doul’s, the original NA beer. “O’Doul’s really created the category when it arrived and became synonymous with NA beer,” says... View Details
Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality
  • Web

2024 Reunion Presentations - Alumni

entertainment industry and outline the most effective business strategies and biggest entrepreneurial opportunities in these sectors. The Future of Work in the Era of AI Professor Joseph Fuller (MBA 1981) No additional materials available... View Details
  • 01 Mar 2018
  • News

Every Trick in the Book

Borders is gone. So are B. Dalton, Waldenbooks, and Crown Books. Barnes & Noble, headed by CEO Demos Parneros (AMP 178, 2010), now has about 630 physical bookstores—down from more than 700 in 2011. But the number of independent... View Details
Keywords: April White
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details
Keywords: Sean Silverthorne
  • 19 Sep 2016
  • Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Entrepreneurship Council. “I think universities cater to recent alums and big corporations,” says Paul Davis, cofounder and CEO of Intelligent Integration Systems, a small, Boston-based analytic software company, who sought feedback from... View Details
Keywords: by Carmen Nobel; Education
  • 17 Jan 2012
  • First Look

First Look: January 17

studies the direct effects of managers' biases and nonstandard preferences on their decisions. We review relevant psychology, economic theory and predictions, empirical challenges, empirical evidence, new directions such as behavioral... View Details
Keywords: Sean Silverthorne
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

equity firms have billions of dollars of investible cash—although whether any of these investors have the appetite to risk their capital in the present environment is yet to be determined. And of course, an effective cure or vaccine for... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • Web

Organizational Behavior Awards & Honors - Faculty & Research

Michael L. Tushman : Won the 2011 Sumantra Ghoshal Award for Rigour and Relevance in the Study of Management from London Business School. 2010 Ethan S. Bernstein : Won the 2010 Susan G. Cohen Doctoral Research Award in Organization Design, Effectiveness, and Change... View Details
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

president and CEO of Estée Lauder International Inc. "Ted's writings taught me that relationship management is particularly relevant in a global business," she adds. "I knew every single department store owner in every part... View Details
Keywords: by Julia Hanna; Education; Retail
  • September 2019 (Revised September 2019)
  • Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock
In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details
Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia
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  • 16 Apr 2013
  • First Look

First Look: April 16

clashed as decision-making power, pay and incentives, and clout were altered and redistributed. JLL realized that its organizational structure was hindering the firm in achieving key strategic goals, such as rapid scalability of corporate accounts and View Details
Keywords: Sean Silverthorne
  • 16 Jul 2013
  • First Look

First Look: July 16

networks of personal relationships: 1) Change agents who were central in the organization's informal network had a clear advantage, regardless of their position in the formal hierarchy. 2) People who bridged disconnected groups or individuals were more View Details
Keywords: Anna Secino
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service Enhancements] initiative was not a failure. It did lead to some... View Details
Keywords: by Martha Lagace
  • 02 Oct 2013
  • What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

Summing Up What's the Future of the Authority Figure In Leadership? Leadership involves the effective management of tensions characteristic of all organizations. Are such tensions exacerbated by today's need for increasing speed and... View Details
Keywords: by James Heskett
  • 26 May 2015
  • Research & Ideas

Corporate Field Researchers Share Tricks of the Trade

showing how certain investors spend a lot of time in private meetings with corporate executives—and how this gives the investors an unfair advantage, in spite of Federal regulations that are supposed to level the investment playing field. In short, private meetings... View Details
Keywords: by Carmen Nobel
  • 01 Sep 2018
  • News

Research Brief: Where Top-Down Tops Out

recent study, “The Impact of CEOs in the Public Sector: Evidence from the English NHS,” Associate Professor Raffaella Sadun and her coauthors conclude that a singular leader is far less effective in these... View Details
Keywords: Jennifer Myers