Publications

06 Jul 2016
Research & Ideas

The Truth About Authentic Leaders

Critiques of authenticity But recently three leading scholars at Insead, Stanford, and Wharton challenged the concept of authentic leadership. Like all movements—Harvard University Professor Michael Porter’s famous five forces of strategy... View Details

Keywords: by Bill George

04 Aug 2011
What Do You Think?

How Dangerous Is Common Sense to Managers?

Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by... View Details

Keywords: by James Heskett

04 Feb 2010
What Do You Think?

What’s the Best Way to Make Careful Decisions?

decision anyone makes." What do you think? Original Article In his book Blink, discussed in this column in February 2005, Malcolm Gladwell advised us to place faith in intuition based on experience in deciding many things quickly. Now View Details

Keywords: by James Heskett

November 2019 (Revised December 2019)
Case

Martini Klinik: Prostate Cancer Care 2019

By: Michael E. Porter, Jens Deerberg-Wittram and Thomas W. Feeley

Since its establishment in 2005, Hamburg’s Martini Klinik had single mindedly focused on prostate cancer care with a commitment to measure long-term health outcomes for every patient. A wholly owned subsidiary of the University Hospital Hamburg, Martini Klinik was a... View Details

05 Dec 2016
News

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

24 Mar 2022
Research & Ideas

Why Cutting Jobless Aid Isn't the Answer to Worker Shortages

University of Massachusetts, Amherst; and Michael Stepner from the University of Toronto. “The smaller-than-expected response begs the question of why so many people still haven't returned to the labor force,” Kluender says. Probing the... View Details

Keywords: by Rachel Layne

31 May 2017
Sharpening Your Skills

10 Harvard Business School Research Stories That Will Make Your Mouth Water

Business School professors Anat Keinan, Mukti Khaire, and Michael I. Norton deconstruct ground grasshoppers, upscale Peruvian cuisine, and other surprising elements that create the perfect culinary experience. The Paradoxical Quest to... View Details

Keywords: by Sean Silverthorne; Food & Beverage

17 Jan 2018
Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

season. Sources: "How Much (More) Should CEOs Make? A Universal Desire for More Equal Pay" by Sorapop Kiatpongsan and Michael I. Norton, copyright 2014, Perspectives on Psychological Science... View Details

Keywords: by Dina Gerdeman

14 Dec 2015
Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

championship win over the Indianapolis Colts by tampering with the footballs. Accusers, which included the National Football League’s head office, said someone with the team underinflated the balls to make them easier for quarterback Tom... View Details

Keywords: by Roberta Holland; Sports

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

even in a job you don't love. 9. Rituals at Work: Teams That Play Together Stay Together Rituals—even seemingly silly ones—help employees bond and add meaning to their work, says research by Michael Norton,... View Details

Keywords: by Danielle Kost

13 Jun 2019
News

Making Sense of Ads

05 Jan 2009
Research & Ideas

Most Popular Articles and Working Papers 2008

organizations. Despite their fundamental role in the purpose of organizations, scholars have little understanding of actual interaction patterns in modern, complex, multiunit firms. By Adam M. Kleinbaum, Toby E. Stuart, and View Details

Keywords: by Staff

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

"Trust requires reciprocity." Mike Beer suggested that managers succeed by "inviting honest, collective and public conversations," in the process "making themselves vulnerable."... View Details

Keywords: by James Heskett

April 1989 (Revised March 1990)
Case

Burlington Northern (B)

By: Janice H. Hammond

Describes the experiences of a seasoned Burlington Northern (BN) sales representative after the introduction of ShipSmart, a decision support system developed by the BN to help its employees and customers analyze logistics problems. After a brief description of a... View Details

Keywords: Change Management; Expansion; Rail Transportation; Logistics; Distribution Channels; Truck Transportation; Innovation and Invention; Sales; Rail Industry; United States

19 Mar 2007
Research & Ideas

Handicapping the Best Countries for Business

fiscal deficits and, most of all, in cumulative current account deficits (and debt). We need to deal with these issues now if we're going to maintain our competitive advantage. Q: Thinking back to Michael Porter's The Competitive... View Details

Keywords: by Sean Silverthorne

September 2019 (Revised July 2025)
Case

Keroche (A): Fighting for Share in the Kenyan Alcoholic Drinks Market

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case discusses the challenges faced by Kenyan alcoholic drinks producer Keroche Industries Limited in 2003, when the Kenyan government accused the company of manufacturing and selling substandard alcoholic drinks, revoked its liquor licenses, and shut down its... View Details

Keywords: Keroche; Alcohol; Wine; Manufacturing; Informal Market; Regulation; Illicit; Illegal; Shutdown; Factory; Low-income Consumers; Multinational; Local; Government; Allegations; Accusations; Negative Press; EABL; Tusker; Beer; SAB; Chang'aa; Naivasha; Rift Valley; East Africa; Lawsuit; Legal Battle; Business Ventures; Business Exit or Shutdown; Business Growth and Maturation; Business Startups; Production; Safety; Quality; Distribution; Small Business; Family Business; Crime and Corruption; Customer Focus and Relationships; Decisions; Income; Demographics; Geographic Scope; Geographic Location; Goods and Commodities; Government Legislation; Growth and Development; Business History; Lawsuits and Litigation; Laws and Statutes; Lawfulness; Goals and Objectives; Consumer Behavior; Market Entry and Exit; Problems and Challenges; Social Issues; Poverty; Strategy; Competition; Entrepreneurship; Manufacturing Industry; Food and Beverage Industry; Kenya; Nairobi; Africa