Computer Services Industries - Publications - Faculty & Research

18 Aug 2009
First Look

First Look: August 18

members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details

Keywords: Martha Lagace

01 Sep 2011
News

The City Solution

no services. Macomber has spent time doing research in such an environment, the sprawling Mumbai slum of Dharavi, where scenes from the movie Slumdog Millionaire were filmed. As described in an HBS case he cowrote, the $3 billion public-private Dharavi Redevelopment... View Details

Keywords: Garry Emmons; Administration of Environmental Quality Programs; Government; Electric Power Generation, Transmission, Distribution; Utilities

March 2013
Article

The Unintended Consequences of Ownership Transfer Planning

By: Josh Baron and Marion McCollom Hampton

The article discusses the challenges of passing down family businesses across generations, highlighting complexities in executive succession and estate planning. It emphasizes how emotional factors, complicated family dynamics, and unintended consequences influence... View Details

Keywords: Estate Planning; Family Business; Family and Family Relationships; Management Succession; Family Ownership; Manufacturing Industry; Manufacturing Industry; Manufacturing Industry; Manufacturing Industry

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September 2004 (Revised September 2006)
Case

Harley-Davidson, Inc.: Motorcycle Manufacturer or Financing Company?

Harley-Davidson manufactures and sells motorcycles. It also provides financing for retail purchases and dealer stock. Although Harley's performance has been very strong, analysts and the press have questioned its use of a special-purpose entity to sell securities... View Details

Keywords: Business Model; Business or Company Management; Corporate Disclosure; Financial Strategy; Manufacturing Industry; Manufacturing Industry; Manufacturing Industry; Manufacturing Industry

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01 Apr 2002
News

Pamela Thomas Graham

financial news network, the Web site was being relaunched as a separate entity with its own services and special features. "It was an amazing opportunity to come out of the consulting world and lead a business unit," she says. On the Case... View Details

Keywords: Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries

December 2024
Case

Smithfield Cattle Company

By: Forest Reinhardt and Natalie Kindred

Keywords: Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry; Australia

Citation

Educators

01 Dec 2005
News

A Matter of Opinion

1932 in New York City, where his father ran a small clothing-manufacturing business in the Garment District. After attending progressive city schools, Navasky graduated from Swarthmore College in 1954 with Phi Beta Kappa honors in the social sciences. Next came Army... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

April 2024
Supplement

Recycle & Re-Match: The Future of Soccer Turfs

By: George Serafeim

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11 Feb 2021
Blog Post

Good Leadership Is an Act of Kindness

expectations. As Bryce Covert wrote in a New York Times op-ed, "Keeping output steady while maintaining our physical and mental health just cannot be done. We have to work less, and employers have to get on board." Public schools are closed in a majority of states,... View Details

Keywords: All Industries

01 Dec 2013
News

Alumni News | Book Briefs

The Generosity Network: New Transformational Tools for Successful Fund-Raising by Jennifer McCrea and Jeffrey C. Walker (MBA 1981) with Karl Weber (Deepak Chopra Books) The authors show how traditional, prescripted, money-centered, goal-oriented fundraising techniques... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

28 Apr 2023
Blog Post

Creating a Workplace That Supports Employees in Work and Life

for the bank.” Zwart offered recommendations for additional benefits that should be included in an inclusive benefits package including “Covering transition-related medical care, fully covering mental health services like therapy (LGBTQ+... View Details

Keywords: All Industries

May 2022
Supplement

Maestro Pizza (B): The Competition Awakens

By: Ramon Casadesus-Masanell and Fares Khrais

Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details

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15 Apr 2008
First Look

First Look: April 15, 2008

Working PapersOrganizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Abstract Many companies operate units... View Details

Keywords: Martha Lagace

01 Sep 2013
News

A Focus on You

HOME PAGE: Find the latest news, events, and alumni updates. As we plan each issue of the Alumni Bulletin, we scour our files and contacts for information about alumni who match that issue's special "focus" feature or other timely topics. The job usually isn't too... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

30 Nov 2017
News

Happy Meals (Are Here Again)

orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates... View Details

Keywords: Dan Morrell; photographed by Saverio Truglia

21 Nov 2011
News

Mobile Gaming is a Big Play

Keywords: mobile-gaming; Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries

Research Summary

Overview

When information is digitized, it can be aggregated and shared nearly instantly. I am interested in how this acceleration in the aggregation and availability of information, via digitization, affects firms and firm strategy. Platforms have emerged as marketplaces for... View Details

Keywords: Market Platforms; Social Media; Information Disclosure; Platform Strategy; Innovation Strategy; Collaborative Innovation and Invention; Technological Innovation; Intellectual Property; Information; Technology Platform; Information Industry; Information Industry; Information Industry; Information Industry

January 2025
Case

Untapped Global: Financing Africa's Missing Middle

By: Raymond Kluender and Emanuele Colonnelli

In November 2024, Jim Chu, founder and CEO of Untapped Global, faced mounting internal tensions over the company’s strategic direction. Untapped had developed a data-driven revenue-based financing (RBF) model to address the “missing middle” problem—the $5.2 trillion... View Details

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February 2023
Supplement

Astyanax Kanakakis at norbloc: A Founder's Experience with the DIFC Fintech Hive

By: Linda A. Hill and Lydia Begag

norbloc was founded in 2016 in Stockholm, Sweden, by Astyanax Kanakakis and his co-founders, Vitalii Demianets and Sam Saatchi. Kanakakis and Demianets got to work to address a key gap in the industry: Know Your Customer (KYC) data sharing. As the first distributed KYC... View Details