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Blog

Is AI Coming for Your Job?

these tasks will enable knowledge workers to concentrate on value-adding activities where human expertise is indispensable, such as interpreting context and nuance, exercising emotional intelligence, addressing moral and ethical... View Details

Web

Serving the Public Interest Through Competition: British Railroads - Railroads and the Transformation of Capitalism | Harvard Business School

mergers, Parliament began to regulate the level of capital and the number of acquisitions permitted. William Gladstone, political leader and Christian socialist philosopher, believed the state had moral responsibilities to the public... View Details

01 Oct 1999
News

Banking on Success

Morgan Stanley fit in the universe - and he could syndicate anything. Gordon Richardson, former governor of the Bank of England, remains a man of impeccable manners and morals and is endowed with a superb mind. At its core, the investment... View Details

Keywords: Deborah E. Blagg

01 Oct 2000
News

Carlos A. Saladrigas: Hardworking Optimist

the relatives' house when federal agents removed Elián. "The silver lining in this difficult situation," says the diplomatic and optimistic Saladrigas, "is that the Cuban community has been brought together." Saladrigas traces his moral... View Details

Keywords: Susan Young

22 Mar 2013
Research & Ideas

Pulling Campbell’s Out of the Soup

the time Conant was recruited, the company's share price had dropped from a high of $60 in 1998 to $30. Conant took a good long look at staff morale and didn't like what he saw. "We had a toxic culture. People were understandably... View Details

Keywords: by Dina Gerdeman; Food & Beverage

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

must decide its values. Identifying these values should be a collaborative, inclusive process at all levels. For example, common organizational values are "we are a people-first business" or "global impact in how people work" or even "do what is ethically or View Details

Keywords: by Hise O. Gibson and MaShon Wilson

08 Oct 2008
Research & Ideas

Book Excerpt: A Sense of Urgency

required if the firm was to leap into the future. Even the few employees who were mobilized into action found that the firm's needs were overwhelming. Morale sank. Losses continued to grow. Then the firm was bought by someone at a bargain... View Details

Keywords: by John P. Kotter

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

massacre and reparations, I’m hopeful that we can all learn more about this dark period and the vexing question of how to address it,” notes Desai. While Oklahoma has acknowledged its moral responsibility, creating a memorial and giving... View Details

Keywords: by Michael Blanding

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

says, “but to what seems morally right during a particular period in certain circles.” The authors also differentiate between political incorrectness and other types of insensitive communications, such as hate speech. [div... View Details

Keywords: by Kristen Senz

08 Feb 2010
HBS Case

Looking Behind Google’s Stand in China

working inside the country to create value for its Chinese users, employees, and business partners. To critics, Google was selling out its core principles to play in the world's second largest economy. “Google shot themselves in the foot without gaining the View Details

Keywords: by Sean Silverthorne; Technology

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

littleny Can YouTube’s Users Help the Company Deal With Its “Moral” Problem?* This month’s mini-case described the dilemma faced by Susan Wojcicki, CEO of YouTube: how far to promote “sustainability,” viewership, and (to some) free speech at the risk of losing what is... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

Web

Buy Now, Pay Later: Credit in Pre-Industrial Society

economics of lending and borrowing, but with its moral dimensions. 2 Usury—or lending on interest—was condemned by nearly every ancient authority from Plato onward. Medieval theologians followed their lead, placing avarice at the head of... View Details

21 Feb 2005
Op-Ed

Is Business Management a Profession?

ways." Haunted by a belief that scientific, technological, and material progress was outstripping society's capacity for moral self-governance, and that the professions that had traditionally provided social and View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

March 2017 (Revised September 2017)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler

In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details

Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia

June 1990 (Revised March 1991)
Case

Jonah Creighton (A)

By: Anne Donnellon and Joshua D. Margolis

How do you manage yourself and your interaction with others when you feel your personal values challenged? What should you be aware of as you proceed with sensitive, ethical issues? Jonah Creighton coordinates the company's fast-track training program, and when he... View Details

Keywords: Business Divisions; Ethics; Moral Sensibility; Values and Beliefs; Human Resources; Selection and Staffing; Problems and Challenges

July 2021
Case

'Why I Blew the Whistle': Mauro Botta v. PwC

By: Aiyesha Dey, Jonas Heese and Sarah Mehta

Set in April 2021, this case tells the story of Mauro Botta, a senior manager at PricewaterhouseCoopers (PwC). In 2016, Botta filed a whistleblower claim with the U.S. Securities and Exchange Commission, alleging that PwC had failed to fulfill its obligations to remain... View Details

Keywords: Accounting Audits; Financial Reporting; Financial Statements; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Governance; Corporate Governance; Accounting Industry; United States; California; San Jose

Portrait Project

Ahmed Farag

can I look at my younger reflection and not desire for them to have ambition? Without my own parents, I would’ve just been another statistic of illiteracy in a third world country. My moral insomnia continues to drag. If I can’t find... View Details

2020
Book

Better, Not Perfect: A Realist's Guide to Maximum Sustainable Goodness

By: Max Bazerman

Every day, you make hundreds of decisions. They’re largely personal, but these choices have an ethical twinge as well; they value certain principles and ends over others. Bazerman argues that we can better balance both dimensions—and we needn’t seek perfection to make... View Details

Keywords: Decision Making; Moral Sensibility; Ethics; Corporate Social Responsibility and Impact

Find at Harvard

17 Aug 2021
Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

there’s always a binary right or wrong answer,” says De Freitas, who has been studying the interplay between moral judgment and attention to one’s surroundings for the past seven years. “It’s more like a hierarchy of preferences. For... View Details

Keywords: by Michael Blanding; Auto

March 2017 (Revised June 2019)
Case

CEO Activism (A)

By: Michael W. Toffel, Aaron K. Chatterji and Julia Kelley

This case introduces CEO activism, a phenomenon in which business leaders engage in political or social issues that do not relate directly to their companies. The case uses several examples to describe why business leaders are engaging in CEO activism and the potential... View Details

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