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  • November 2008 (Revised October 2012)
  • Case

Nestle

By: David E. Bell and Mary Louise Shelman
In April 2008, Paul Bulcke took over as CEO of the world's largest food and beverage company. His predecessor, Peter Brabeck, had delivered 12 years of outstanding results while moving the company toward a new vision of health, nutrition, and wellness. Bulcke's... View Details
Keywords: Globalized Firms and Management; Globalized Markets and Industries; Leadership Style; Growth and Development Strategy; Brands and Branding; Organizational Culture; Agriculture and Agribusiness Industry
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  • January 2023 (Revised August 2023)
  • Case

Veeva Systems and the Transformation to a Public Benefit Corporation

By: Ranjay Gulati and Allison M. Ciechanover
Peter Gassner, the co-founder and CEO of Veeva Systems, steered the company through rapid scaling from its launch in 2007 to 2022. Year after year, the company had exceeded expectations, with its market capitalization reaching $50 billion at its peak. By 2022, the... View Details
Keywords: Transformation; Corporate Governance; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Culture; Information Technology Industry; Information Technology Industry; United States; California
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  • 2013
  • Article

How Concentrated Is the U.S. Advertising and Marketing Services Industry? Myth vs. Reality

By: Alvin J. Silk and Charles King III
We analyze changes in concentration levels in the U.S. Advertising and Marketing Services industry using data from the U.S. Census Bureau's quinquennial Economic Census and the Service Annual Survey. These data, heretofore largely ignored, allow us to redress some of... View Details
Keywords: Concentration Levels; Data; U.S. Census Bureau’s Quinquennial Economic Census And The Service Annual Survey; Measurement Problems; Herfindahl-Hirschman Index; Concentration Ratios; Advertising; Advertising Industry; North and Central America
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  • December 2010
  • Case

Leadership, Culture, and Transition at lululemon

By: Michael Tushman, Ruth Page and Tom Ryder
The case examines leadership and organizational change within a strong culture context through a multimedia study of lululemon, a specialty retailer of high-end athletic apparel. Video segments trace the company's history from its founding in 1998 as a single retail... View Details
Keywords: Leading Change; Organizational Culture; Organizational Change and Adaptation; Change Management; Transition; Growth Management; Management Teams; Organizational Structure; Governing and Advisory Boards; Apparel and Accessories Industry; Apparel and Accessories Industry; Vancouver; United States
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    Ranjay Gulati

    Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

    Keywords: industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods
    • March 1993 (Revised December 2011)
    • Case

    Crown Cork & Seal in 1989

    By: Stephen P. Bradley
    Describes the structure and recent trends of the metal container industry, Crown's successful strategy for competing in the industry, and John Connelly's leadership over more than 20 years. In 1989, William Avery succeeded Connelly as CEO and is forced to consider new... View Details
    Keywords: Leadership; Five Forces Framework; Management Succession; Organizational Change and Adaptation; Organizational Structure; Competitive Strategy
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    • 2021
    • Book

    The Future of Executive Development

    By: Mihnea C Moldoveanu and Das Narayandas
    Executive development programs have entered a period of rapid transformation, driven by digital disruption and a widening gap between the skills that participants and their organizations demand and those provided by their executive programs. This work delves into the... View Details
    Keywords: Executive Education; Leadership Development; Management Skills; Education Industry
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    • April 2012
    • Article

    Teamwork on the Fly

    By: Amy C. Edmondson
    In a fast-paced and ever-changing business environment, traditional teams aren't always practical. Instead, companies increasingly employ teaming: gathering experts in temporary groups to solve problems they may be encountering for the first and only time. This... View Details
    Keywords: Teaming; Cross-functional Integration; Organizational Learning; Groups and Teams; Experience and Expertise; Interpersonal Communication; Projects; Social and Collaborative Networks; Competency and Skills; Learning
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    • 01 Oct 2007
    • Research & Ideas

    Encouraging Dissent in Decision-Making

    which all organized human groups are susceptible—the suppression, especially during planning and decision-making, of views that might be perceived as contentious or disruptive to an organization's foundational beliefs. Consider the costs... View Details
    Keywords: by Garry Emmons
    • October 2017 (Revised October 2022)
    • Case

    JetBlue: Relevant Sustainability Leadership

    By: George Serafeim
    In 2017, JetBlue, the airline founded on the mission to “bring humanity back to air travel,” was considering becoming one of the first companies to report its sustainability performance according to the Sustainability Accounting Standards Board (SASB) standards. SASB... View Details
    Keywords: Sustainability; Metrics; Leadership And Change Management; Airlines; Innovation; Purpose; ESG; ESG (Environmental, Social, Governance) Performance; Sustainability Reporting; Change Management; Leadership; Financial Reporting; Environmental Sustainability; Mission and Purpose; Reports; Competitive Strategy; Measurement and Metrics; Corporate Social Responsibility and Impact; Air Transportation Industry; United States
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    • 31 Mar 2008
    • HBS Case

    JetBlue’s Valentine’s Day Crisis

    approach to reservations staffing while imposing contract terms that would call for all hands in the event of demand. "You can't be an organization that simultaneously and completely fulfills the wishes of employees, customers, and... View Details
    Keywords: by Julia Hanna; Air Transportation
    • 07 Mar 2022
    • News

    Workforce Trends You Need to Know, How COVID Impacted Digital Transformation, & Why Low Wage Jobs Are So Hard to Fill

    • 07 Mar 2022
    • News

    Workforce Trends You Need to Know, How COVID Impacted Digital Transformation, & Why Low Wage Jobs Are So Hard to Fill

    • 04 Aug 2008
    • Research & Ideas

    How Female Stars Succeed in New Jobs

    good for women were equally good for men. Certainly, I've also noticed that when some organizations deliberately set out to create female-friendly environments, they seemed to reap a competitive advantage. Unfortunately, there are still... View Details
    Keywords: by Martha Lagace; Financial Services

      Rosabeth M. Kanter

      Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

      Keywords: accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry

        Daniel W. Green

        Daniel Green is an assistant professor of business administration in the Finance Unit. He teaches the Finance II course to MBA students.

        Professor Green’s research focuses on corporate finance, capital markets, and financial intermediation.  His current... View Details

        Keywords: investment banking industry; investment banking industry; investment banking industry; investment banking industry
        • 2008
        • Book

        Climate Change: What's Your Business Strategy?

        By: Andrew J. Hoffman and John G. Woody
        Climate change is one of the most pressing challenges facing the world today. And increasingly, it's become a crucial business issue. How will you and your company respond?

        In Climate Change: What's Your Business Strategy? Andrew Hoffman and John... View Details
        Keywords: Carbon Footprint; Climate Change; Business Strategy; Competitive Advantage; Policy
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        • Article

        Strategic Management of Product Recovery

        By: Michael W. Toffel
        Manufacturers of an expanding range of durable products are facing regulatory and market pressures to manage the products they manufactured upon their end of life (EOL). In part, this attention is motivated by a growing number of countries—especially across Europe and... View Details
        Keywords: Product; Environmental Sustainability; Cost Management; Government Legislation; Logistics; Risk and Uncertainty; Strategy; Europe; Asia; United States
        Related
        • 12 Oct 2022
        • Blog Post

        11 Stories from HBS PRIDE for National Coming Out Day

        gay, bisexual, transgender, gender nonconforming, and queer communities. Here, current HBS students share their personal stories through the National Coming Out Day storyboard series organized by the HBS PRIDE Club. We accept everyone in... View Details
        • January 2014 (Revised February 2014)
        • Teaching Note

        Rana Plaza: Workplace Safety In Bangladesh (A) and (B)

        By: John A. Quelch and Margaret L. Rodriguez
        On April 24, 2013 the Rana Plaza factory building collapsed in Dhaka, the capital of Bangladesh. Over 1,100 people were killed in the worst industrial accident since the Union Carbide plant gas leak in Bhopal, India. Most of the victims worked for garment factories,... View Details
        Keywords: Safety; Multinational Firms and Management; Labor Unions; Business and Stakeholder Relations; Working Conditions; Corporate Accountability; Crisis Management; Manufacturing Industry; Manufacturing Industry; Bangladesh
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