Publications

16 Nov 2009
Research & Ideas

The Times Captures History of American Business

choosing articles and writing context-setting essays to situate and engage readers. I greatly enjoyed playing the role of narrator, distilling biography and social, economic, cultural, and business history.... View Details

Keywords: by Martha Lagace; Journalism & News

05 May 2003
Research & Ideas

Sharing the Responsibility of Corporate Governance

without their consent. Yet, sometimes honesty does hurt and bad guys do win. Thus, the fact that creative managers can often come up with strategies that are fair to non-shareholder constituencies while still maximizing shareholder value... View Details

Keywords: by Carla Tishler

22 Feb 2019
News

Empowering a New Generation of Business Leaders

programming partnerships. As a result, Telemundo has become one of the top networks in social engagement in the industry. “Conde talked about the challenges of understanding... View Details

Keywords: Margie Kelley; Arts, Entertainment

25 Feb 2020
News

The Past Informs the Future of Work

technology management, and robotics to simplify and automate support activities. He also addressed dilemmas about whether to allow each division to adopt innovation at its own pace or institute it simultaneously company-wide, and the... View Details

Keywords: Jennifer Gillespie; Telecommunications; Information

April 2025 (Revised April 2025)
Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane

This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

worldwide in high-tech industries. The technological and institutional infrastructure of the new consumer electronics industry was determined in the crucible of international... View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

2013
Working Paper

Helping You Help Me: The Role of Diagnostic (In)congruence in the Helping Process within Organizations

By: Colin M. Fisher, Julianna Pillemer and Teresa M. Amabile

Through an inductive, multi-method field study at a major design firm, we investigated the helping process in project work and how that process affects the success of a helping episode, as perceived by help-givers and/or -receivers. We used daily diary entries and... View Details

Keywords: Groups and Teams; Knowledge Management; Performance; Cooperation

SSRN

Read Now

01 Sep 2009
News

Make the Most of HBS Alumni Resources

’95), board committees focused on four areas of interest to both alumni and the School: Brand Perception — offered the alumni perspective on the branding strategy being developed by Brian Kenny, the School’s... View Details

Keywords: Educational Support Services; Educational Services

Haiyang Zhang

Haiyang Zhang is a doctoral student in the Strategy unit at Harvard Business School. He conducts research on corporate and entrepreneurial strategy.

Prior to pursuing his PhD, Haiyang was an engagement manager at McKinsey & Company, where he served... View Details

April 2012 (Revised June 2014)
Case

Capitalizing for the Future: HSBC in 2010

By: Anette Mikes and Dominique Hamel

Following the financial crisis of 2007/2008, HSBC CEO Michael Geoghegan saw a fundamental change in global opportunities and risks. With increasing regulation and fierce competition between banks, the Western hemisphere was going to be a tougher place to do business.... View Details

Keywords: Accounting; Competitive Strategy; Control Systems; Finance; Financial Crisis; Banks and Banking; Emerging Markets; Risk Management; Business Strategy; Banking Industry

01 Sep 2017
News

The Biggest Industry You’ve Never Heard Of

president of corporate development and strategy at the Madison Square Garden Company, which now hosts esports events in its venues across the country. “But, to use a basketball analogy, esports is still in... View Details

Keywords: April White; illustration by Brian Stauffer; esports; Twitch; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

24 Apr 2014
News

Leading in the face of complex challenges

ultimately an investment in a better world,” says Hess, “one led by alumni who build more effective, sustainable institutions and organizations and inspire hope and opportunity in communities around the world.” Hess understands the... View Details

22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

the negatively performing hospitals engaged in low levels of activity, but one poorly performing hospital in particular caught Tucker's eye. This institution had high levels... View Details

Keywords: by Julia Hanna; Health

26 Mar 2020
Research & Ideas

7 Leadership Principles for Managing in the Time of Coronavirus

through the difficult days and months ahead. Communication. You have to relentlessly communicate, communicate, communicate. This is to avoid rumors developing that muddy the waters. But when I’m talking about communication, I’m also talking about a View Details

Keywords: by John A. Quelch; Health

February 2025
Tutorial

Preparing Business Leaders for an Era of Climate Instability: Understanding and Managing Physical Climate Risk

By: Michael W. Toffel and Spencer Glendon

In this compelling video, Spencer Glendon, founder of Probable Futures and Executive Fellow at Harvard Business School, describes the profound implications of climate change for businesses, the economy, and societies around the world. Drawing from his background in... View Details

Keywords: Modeling; Climate Change; Adaptation; Risk and Uncertainty; Risk Management; Forecasting and Prediction

Web

Influence of the China Trade and the Heard Legacy - A Chronicle of the China Trade

Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy &... View Details

01 Dec 2000
News

Opening Doors: Inside the World of Museum Management

Philippe de Montebello, a 37-year veteran of the Met. "We have a strong, diverse, unpredictable revenue base, and the financial demands of running an institution this size are... View Details

Keywords: Susan Young; museums; marketing; management; nonprofits; education; facilities; Internet; Museums, Historical Sites, and Similar Institutions; Museums, Historical Sites, and Similar Institutions; Museums, Historical Sites, and Similar Institutions; Museums, Historical Sites, and Similar Institutions

October 2020 (Revised February 2025)
Technical Note

Reinvention

By: Ryan Raffaelli

This note is designed to introduce students to the fundamental concepts of leading innovation in established organizations. Reinvention is a process whereby organizations respond to changes in the environment that threaten their core business model, technologies,... View Details

Keywords: Innovation And Strategy; Leadership And Change Management; Organizational Ambidexterity; Exploration And Exploitation; Innovation and Management; Innovation Leadership; Leading Change; Technology Adoption; Change Management; Organizational Change and Adaptation