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All HBS Web
(2,603)
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- News (533)
- Research (1,510)
- Events (16)
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- Faculty Publications (625)
Show Results For
-
All HBS Web
(2,603)
- People (2)
- News (533)
- Research (1,510)
- Events (16)
- Multimedia (4)
- Faculty Publications (625)
- Research Summary
The Role of the Internet in Enhancing Service and Reducing Cost
Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details
- 2021
- Article
Fair Influence Maximization: A Welfare Optimization Approach
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
- 18 Apr 2013
- Working Paper Summaries
The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay
- Web
Strategy - Doctoral
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Program
Investment Management Workshop
- 17 Jun 2008
- First Look
First Look: June 17, 2008
- Research Summary
Social Innovation
My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details
Regina E. Herzlinger
Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School. She was the first woman to be tenured and chaired at Harvard Business School and serve on many established and start-up corporate health care/medical... View Details
- Web
Faculty & Advisors - MBA
- Web
Live from Klarman Hall - Alumni
- 10 Jul 2023
- In Practice
The Harvard Business School Faculty Summer Reader 2023
- 22 May 2013
- Working Paper Summaries
Hidden Structure: Using Network Methods to Map System Architecture
- December 2009
- Article
Hiding the Evidence of Valid Theories: How Coupled Search Processes Obscure Performance Differences Among Organizations
- July 2022
- Article
A Strategic View of Team Learning in Organizations
- 18 Sep 2012
- First Look
First Look: September 18
- 15 Jul 2009
- Working Paper Summaries
Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes
- 30 Sep 2010
- Working Paper Summaries
Does Mandatory IFRS Adoption Improve the Information Environment?
- October 2019
- Article