Customer Power - Publications - Faculty & Research

13 May 2014
First Look

First Look: May 13

result, work performance. We also examine sources of variability in networking-induced feelings of dirtiness by proposing that the amount of power people have when they engage in instrumental networking influences how dirty this... View Details

Keywords: Sean Silverthorne

21 Jan 2009
First Look

First Look: January 21, 2009

Astrachan, Pieper M. Pieper and Peter Jaskiewicz. The International Library of Critical Writings on Business and Management Series. Northampton, Mass.: Edward Elgar Publishing, 2009 Abstract Providing clear goals for a company and communicating them are among the most... View Details

Keywords: Martha Lagace

21 Oct 2008
First Look

First Look: October 21, 2008

limited explanatory power. Overall levels of local customers and suppliers are only modestly important, but new entrants seem particularly drawn to areas with many smaller suppliers, as suggested by Chinitz (1961). Abundant workers in... View Details

Keywords: Martha Lagace

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

pricing, customer selection, and management of prices and accounts in an inherently uncertain, volatile demand environment. Purchase this case:https://hbsp.harvard.edu/product/819003-PDF-ENG Harvard Business School Case 719-424 The a2... View Details

Keywords: Dina Gerdeman

28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

particular subset of firms and insiders, and their surveillance is very persistent over time. This tracking behavior has powerful implications for their portfolio choice and its information content. An institution that downloaded an... View Details

Keywords: Dina Gerdeman

15 Nov 2011
First Look

First Look: November 15

PublicationsTrue North Groups: A Powerful Path to Personal and Leadership Development Authors:Bill George and Doug Baker Publication:Berrett-Koehler Publishers, Inc., 2011 Abstract All too often, we find ourselves forced to confront... View Details

Keywords: Sean Silverthorne

05 Feb 2019
First Look

New Research and Ideas, February 5, 2019

any, difference will the “New Silk Road” make in the global educational landscape? Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55549 Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 13 Platform Systems vs. Step Processes—The... View Details

Keywords: Dina Gerdeman

11 Jan 2011
First Look

First Look: Jan. 11

Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others; 2) Manage a network: Understand how power and influence work in your organization and build a network of... View Details

Keywords: Sean Silverthorne

06 Mar 2012
First Look

First Look: March 6

PublicationsStrength in Numbers: The Political Power of Weak Interests Author:Gunnar Trumbull Publication:Harvard University Press, forthcoming Abstract This book investigates the sources of interest group influence has on public... View Details

Keywords: Sean Silverthorne

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

direction of value-based competition today and be better off, even if nobody else changes. They will be more efficient, achieve better customer satisfaction, and the physicians involved will feel more pride in what they are doing. We... View Details

Keywords: by Roger Thompson; Health

30 May 2000
Research & Ideas

Market Makers Bid for Success

any marketplace was having a large number of buyers and sellers. And while any one marketplace could do pretty well at it, we thought that by leveraging the power of all of our customers, both buyers and sellers, it would provide even... View Details

Keywords: by Staff; Web Services; Technology

01 Feb 2011
First Look

First Look: Feb. 1

monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the standardization and internal monitoring of operations. We test our theory in the context of vehicle-emissions testing in a state in... View Details

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details