Customer Power - Publications - Faculty & Research

27 Sep 2016
First Look

September 27, 2016

embedded in its LED fixtures not only significantly reduced lighting-related energy use—by up to 90% in some cases—but also served as a tool for the Internet of Things (IoT) to expose powerful insights about facility use. Yet in 2016, few... View Details

Keywords: Sean Silverthorne

06 Sep 2011
Research & Ideas

How Small Wins Unleash Creativity

you've lost ground on a project. As a pair, progress and setbacks are the main differentiators of the best and worst days." Small Wins Unfortunately, the researchers found that the negative effect of setbacks was more powerful than... View Details

Keywords: by Carmen Nobel

10 Apr 2018
First Look

First Look at New Research, April 10, 2018

customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the View Details

Keywords: Sean Silverthorne

05 Feb 2013
First Look

First Look: Feb. 5

more likely to adopt new e-business practices only in settings that required little customer investment or where customer capabilities were well aligned with the new technology. Otherwise, leaders' adoption... View Details

Keywords: Sean Silverthorne

29 Oct 2013
First Look

First Look: October 29

in a Chaotic World By: Wheeler, Michael Abstract—A member of the world-renowned Program on Negotiation at Harvard Law School introduces the powerful next-generation approach to negotiation. For many years, two approaches to negotiation... View Details

Keywords: Sean Silverthorne

24 Sep 2013
First Look

First Look: September 24

allowances, low bank share prices, and tight monetary policy. The bank-to-bond substitution can only be measured for firms with access to bond markets. However, we show that this substitution behavior has strong predictive power for bank... View Details

Keywords: Sean Silverthorne

07 Jul 2009
First Look

First Look: July 7

Problems with the contracted supply of natural gas and the volatility of oil prices, coupled with regulatory changes made by the government, force Colbun to revise its business strategy and its sourcing mix. New legislation will replace historically regulated... View Details

Keywords: Martha Lagace

17 Feb 2009
Research & Ideas

What’s Good about Quiet Rule-Breaking

and the paramedic. In a way, top management loses power over its employees. In gray zones involving material pursuits—such as when a clothing item that could have been sold at a higher price to a customer is... View Details

Keywords: by Martha Lagace

24 Feb 2009
First Look

First Look: February 24, 2009

distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who were American's best customers.... View Details

Keywords: Martha Lagace

26 May 2015
First Look

First Look: May 26

parents, students, and educators experience the school day. Ventilla focuses on three aspects: 1) using technology to reduce operational costs of the traditional school; 2) intense focus on customer service and reframing school as a... View Details

Keywords: Sean Silverthorne

28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

particular subset of firms and insiders, and their surveillance is very persistent over time. This tracking behavior has powerful implications for their portfolio choice and its information content. An institution that downloaded an... View Details

Keywords: Dina Gerdeman

15 Nov 2011
First Look

First Look: November 15

PublicationsTrue North Groups: A Powerful Path to Personal and Leadership Development Authors:Bill George and Doug Baker Publication:Berrett-Koehler Publishers, Inc., 2011 Abstract All too often, we find ourselves forced to confront... View Details

Keywords: Sean Silverthorne

30 May 2000
Research & Ideas

Market Makers Bid for Success

any marketplace was having a large number of buyers and sellers. And while any one marketplace could do pretty well at it, we thought that by leveraging the power of all of our customers, both buyers and sellers, it would provide even... View Details

Keywords: by Staff; Web Services; Technology

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details