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  • June 2009
  • Case

Plaza, the Logistics Park of Zaragoza

In the year 2000, the Government of the Autonomous Community of Aragón, Spain, made public a project for the development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for... View Details
Keywords: Customer Satisfaction; Geographic Location; Growth and Development Strategy; Infrastructure; Logistics; Supply Chain; Transportation; Distribution Industry; Zaragoza
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  • 2008
  • Chapter

Life-Cycle Funds

By: Luis M. Viceira
The U.S. retirement system has experienced a substantial transformation in recent years. It has evolved from a system in which employees relied mainly on Social Security and professionally managed defined benefit (DB) pension plans sponsored by their employers to... View Details
Keywords: Retirement; Personal Finance; Investment Funds; Compensation and Benefits; United States
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  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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  • 07 Sep 2017
  • HBS Seminar

Martin Dimitrov, Tulane

    Better, Not Perfect

    Every day, you make hundreds of decisions. They’re largely personal, but these choices have an ethical twinge as well; they value certain principles and ends over others. Max H. Bazerman argues that we can better balance both dimensions—and we needn’t seek... View Details

      Sustainability in the Boardroom

      More and more companies recognize the importance of corporate responsibility to their long-term success—and yet the matter gets short shrift in most boardrooms, consistently ranking at the bottom of some two dozen possible priorities. Many years ago labor conditions... View Details

        The Progress Principle

        By  Teresa M. Amabile, and Steven J. Kramer.

        Harvard Business Review Press, 2011.

        The most effective managers have the ability to build a cadre of employees who have great inner work lives-consistently positive... View Details

        • Research Summary

        Overview

        I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how... View Details
        • Web

        Guidelines for Choosing Resources - Research Computing Services

        environment for Python, currently providing in particular the Heapy subsystem, which supports object and heap memory sizing, profiling and debugging. from guppy import hpy h = hpy() print h.heap() Total size = 19909080 bytes. Please see... View Details
        • 14 Aug 2008
        • Working Paper Summaries

        The Agglomeration of U.S. Ethnic Inventors

        Keywords: by William R. Kerr; Technology
        • 22 Apr 2008
        • Working Paper Summaries

        An Exploration of Technology Diffusion

        Keywords: by Diego A. Comin & Bart Hobijn
        • 03 Oct 2007
        • Working Paper Summaries

        The Causes and Consequences of Industry Self-Policing

        Keywords: by Jodi L. Short & Michael W. Toffel
        • 2025
        • Working Paper

        Why Most Resist AI Companions

        By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet Kaan Uğuralp and Stefano Puntoni
        AI companion applications—designed to serve as synthetic interaction partners—have recently become capable enough to reduce loneliness, a growing public health concern. However, behavioral research has yet to fully explain the barriers to adoption of such AI and... View Details
        Keywords: Generative Ai; Chatbots; Artificial Intelligence; Algorithmic Aversion; Lonelines; Technology Adoption; AI and Machine Learning; Well-being; Emotions
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        • June 2024
        • Teaching Note

        Dirk Nowitzki: Changing the Game

        By: Boris Groysberg, Katherine Connolly Baden and Robin Abrahams
        Teaching Note for HBS Case No. 420-031. NBA Superstar Dirk Nowitzki was unsure whether the 2018-19 season would be his last as an NBA player. He had not faced such uncertainty since 1998, when he had navigated a difficult decision regarding the timing of his move to... View Details
        Keywords: Problems and Challenges; Practice; Retirement; Work-Life Balance; Success; Knowledge Acquisition; Knowledge Sharing; Knowledge Use and Leverage; Growth and Development; Philanthropy and Charitable Giving; Performance; Sports Industry; United States
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        • 2022
        • Book

        Healthy Buildings: How Indoor Spaces Can Make You Sick—or Keep You Well

        By: Joseph G. Allen and John D. Macomber
        For too long we’ve designed buildings that haven’t focused on the people inside—their health, their ability to work effectively, and what that means for the bottom line. An authoritative introduction to a movement whose vital importance is now all too clear, Healthy... View Details
        Keywords: COVID-19; Buildings and Facilities; Health; Health Pandemics; Safety
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        • October 2022 (Revised February 2024)
        • Case

        Masdar City: Aiming for Sustainable and Profitable Real Estate

        By: Boris Vallee and Fares Khrais
        Masdar City broke ground in 2008 and was conceived by the Abu Dhabi government to be an international beacon of innovation in sustainable energy and real estate. It was also to be a profitable investment for the government. At first glance, the two goals pulled in... View Details
        Keywords: Analysis; Business Growth And Maturation; Decisions; Public Sector; Financial Crisis; Construction; Climate Change; Green Technology; Borrowing And Debt; Corporate Finance; Capital; Capital Budgeting; Capital Structure; Cost Of Capital; Equity; REIT; Financial Management; Financial Strategy; Initial Public Offering; Innovation; Growth And Development Strategy; Emerging Markets; Urban Development; Middle East; United Arab Emirates; Sustainable Cities; Green Building; Business and Government Relations; Decision Choices and Conditions; Financing and Loans; Real Estate Industry; Construction Industry; Energy Industry; Green Technology Industry; Abu Dhabi
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        • December 2021
        • Case

        Slice Labs: Creating a Fraud-free Online Insurance Platform

        By: Amit Goldenberg, Max Bazerman and Ruth Page
        "Slice Labs: Creating a Fraud-Free Online Insurance Platform" engages students with the challenge of how to influence other parties to not engage in fraud in the context of digital insurance. The case is centered around Slice, a digital insurance company that was... View Details
        Keywords: Technology; Insurance; Digitization; Honesty; Negotiation; Fraud; Ethics; Negotiation Process; Negotiation Tactics; Negotiation Types; Social Psychology; Conflict and Resolution; Trust; Fairness; Moral Sensibility; Values and Beliefs; Crime and Corruption; Insurance Industry; Technology Industry; United States; Canada
        Related
        • Article

        Faithful and Customizable Explanations of Black Box Models

        By: Himabindu Lakkaraju, Ece Kamar, Rich Caruana and Jure Leskovec
        As predictive models increasingly assist human experts (e.g., doctors) in day-to-day decision making, it is crucial for experts to be able to explore and understand how such models behave in different feature subspaces in order to know if and when to trust them. To... View Details
        Keywords: Interpretable Machine Learning; Black Box Models; Decision Making; Framework
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        • 2020
        • Article

        Why Do User Communities Matter for Strategy?

        By: Sonali K. Shah and Frank Nagle
        In this essay, we explore how strategic management research and practice could benefit from considering the benefits and challenges obtainable through working with user communities. User communities represent a unique organizing structure for the exchange of ideas and... View Details
        Keywords: User Communities; Innovation; Open Source; Collaboration; Cooperative Strategy; Knowledge Sharing; Strategy; Collaborative Innovation and Invention
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        • 2018
        • Book

        Food Citizenship: Food System Advocates in an Era of Distrust

        By: Ray A. Goldberg
        The global food system is the largest segment of the world's economy. As agribusiness-studies pioneer Ray Goldberg suggests, it is also the largest health system on the planet. And it is changing fast. Its size and importance to human, environmental, and economic... View Details
        Keywords: Food; System; Global Range; Health; Environmental Sustainability; Development Economics; Partners and Partnerships; Public Opinion; Agriculture and Agribusiness Industry; Food and Beverage Industry
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