Publications

February 2008
Teaching Note

DermaCare: Zapping Zits Directly (TN)

By: Richard G. Hamermesh

Teaching Note for [808064]. View Details

Keywords: Product Development; Innovation and Invention; Health Care and Treatment; Financing and Loans; Venture Capital; Advertising; Distribution; Health Industry

December 1998 (Revised May 2000)
Case

Lebenthal and Co., Inc.

By: Thomas J. DeLong and Susan Harmeling

Lebenthal and Co. has prospered in the bond business since 1924. Alexandra Lebenthal, granddaughter of the founders, has stepped up to lead the firm. She faces many challenges as the nature of the financial services business changes in dramatic ways. Can this firm... View Details

Keywords: Transformation; Talent and Talent Management; Bonds; Leadership Development; Service Operations; Problems and Challenges; Competition; Financial Services Industry

Find at Harvard

July 1994 (Revised March 1995)
Case

Microsoft: Multimedia Publications (B)

By: Marco Iansiti and Ellen Stein

Microsoft is about to release an apparently successful CD-ROM baseball product. The company is trying to determine what product(s) should be developed next, how it should organize itself, and what role it should play in the development of such products. View Details

Keywords: Product Development; Applications and Software; Product Design; Organizational Structure; Product Launch; Business Strategy; Consumer Products Industry; Information Technology Industry; Washington (state, US)

Web

Our Leadership | Information Technology

Our Leadership Elizabeth (Beth) Clark Chief Information Officer Application & Service Administration Irene Good, Managing Director IT Financial Management & Business Operations Carolyn Pyburn, Senior Director Enterprise Engineering &... View Details

Christina Melas-Kyriazi

account creation to loan servicing. Before Affirm, Christina was a Senior Product Manager at GoFundMe, where she worked on growth and new product areas. Earlier in her career, Christina also spent time in business operations at LinkedIn... View Details

01 Jun 2009
News

Just Chillin’

Keeping things cool at HBS during the hot summer months is the chilled water plant, a 19,700-square-foot facility located underground near the B-School parking lot. With hundreds of thousands of gallons coursing through miles of pipe, the plant View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Architectural, Engineering, and Related Services; Professional Services; Natural Gas Distribution; Utilities

01 Dec 2010
News

Breakthrough Insights

thinking and research. Breakthrough Insights will cover topics such as innovation, strategy, operational and management issues, and leadership style and how they can be incorporated into participants’ work and professional goals.... View Details

Edward G. Jefferson

Jefferson is credited with streamlining duPont’s operations and diversifying its portfolio – setting the stage for a new era in the company’s history. His purchase of Conoco in 1981 dramatically changed the duPont landscape providing a... View Details

Keywords: Chemicals & Industrial

Joseph W. Crosby

required for operating the Minuteman missile. In the non-military arena, Crosby and Thiokol developed new adhesive sealants that became standard components in the installation of windshields in automobiles. View Details

Keywords: Automotive & Aerospace

June 2021 (Revised December 2021)
Case

The Lunar Gateway, Moon vs. Mars, and the Political Governance of Space Activities

By: Matthew C. Weinzierl and Mehak Sarang

In 2017, the Trump Administration made a bold claim—that they would return the next man and the first woman to the lunar surface by 2024, this time to establish a sustainable presence to enable further exploration in the solar system. With the Artemis Program, NASA has... View Details

Keywords: Space; Space Economy; Aerospace; Nasa; Governance; Policy; International Relations; Infrastructure

Other Unpublished Work

Risk Aversion, Risk Premium and the Choice of Capital Projects

By: S. Datar, R. Banker and B. Gopi

Keywords: Risk Management; Cost vs Benefits; Infrastructure

October 2019
Supplement

Airbus vs. Boeing (I): Airbus Introduces the A350 (2015)

By: Ramon Casadesus-Masanell and Karen Elterman

This case describes the introduction of Airbus’ A350XWB (Xtra Wide Body) in 2015. It also describes Airbus and Boeing’s current endeavors in 2015, including Airbus’ development of the A330neo (new engine option) , Boeing’s work on the 737 MAX, and Boeing’s announcement... View Details

Keywords: Product Development; Air Transportation; Projects; Competition; Manufacturing Industry; Air Transportation Industry; United States; Europe

November 2015 (Revised April 2017)
Case

Streaming Over Broadband: Why Doesn't My Netflix Work?

By: Shane Greenstein and Michael Norris

In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them? View Details

Keywords: Digital Innovation; Internet; Broadband Service; Internet and the Web; Information Technology; Infrastructure; Utilities Industry; United States

2012
Other Unpublished Work

The Instrumental Value of Medical Leadership: Engaging Doctors in Improving Services

By: Richard Bohmer

This paper was commissioned to contribute to The King's Fund's 2012 review of leadership and engagement. View Details

Keywords: Health Care; Service Quality; Quality; Leadership; Service Delivery; Health Care and Treatment; Health Industry

Read Now

June 2010 (Revised September 2011)
Background Note

An Overview of Project Finance and Infrastructure Finance--2009 Update

By: Benjamin C. Esty and Aldo Sesia

Provides an introduction to the fields of project finance and infrastructure finance and gives a statistical overview of project-financed investments over the years from 2005 to 2009. Examples of project-financed investments include the $1.4 billion Mozal aluminum... View Details

Keywords: Project Finance; Infrastructure; Investment; Projects; Trends

1986
Chapter

Seihin Kaihatsu ni okeru Senryaku to Soshiki (Strategy and Organization for Product Development)

By: Hirotaka Takeuchi and Ikujiro Nonaka

Keywords: Product Development; Corporate Strategy; Organizational Design

March 2004 (Revised March 2007)
Case

Paper and More

Provides a context and exercise for introducing retail inventory management, including cost optimization, service-level criteria, and forecasting in single and multiproduct settings. The owner of a single-location paper and paper products store considers the... View Details

Keywords: Management; Expansion; Logistics; Forecasting and Prediction; Pulp and Paper Industry; Retail Industry

April 2001 (Revised March 2003)
Background Note

Web and IT Hosting Facilities: Technology Note

Introduces students to the data centers where IT infrastructure is increasingly physically housed. These centralized hosting facilities represent in the information age the equivalent of power utilities in the industrial age. Students are introduced to issues of... View Details

Keywords: Internet and the Web; Information Technology; Infrastructure; Web Services Industry

December 1994 (Revised January 1995)
Case

Zoll Medical Corporation (A)

When is a product ready for the market? In this case, engineers present a prototype medical device product to the CEO for approval. The product, developed under a tight deadline, is essentially identical to the main competitor's product, but that competitor is... View Details

Keywords: Innovation and Management; Product Development; Medical Devices and Supplies Industry