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30 Oct 2012
First Look

First Look: October 30

PublicationsHappy Money: The Science of Smarter Spending Authors:Elizabeth Dunn and Michael Norton Publication:Simon & Schuster, forthcoming Abstract If you think money can't buy happiness, you're not spending it right. Two rising stars in behavioral science... View Details

Keywords: Sean Silverthorne

Research Summary

On the Origins of Brokerage in Intraorganizational Networks

While we have ample empirical evidence linking brokerage in intraorganizational social networks to both individual and firm-level benefits, we know little about its origins. Prior research describes correlations between rough demographic categories and network... View Details

July–August 2013
Article

Leadership Lessons from the Chilean Mine Rescue

By: Faaiza Rashid, Amy C. Edmondson and Herman B. Leonard

Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts estimated the probability of getting them out alive at less than 1%. Yet, after spending a record 69 days underground, all 33 were hoisted up to... View Details

Keywords: Leadership; Crisis Management; Learning; Mining; Mining Industry; Chile

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Strength in Numbers: The Political Power of Weak Interests

Many consumers feel powerless in the face of big industry’s interests. And the dominant view of economic regulators (influenced by Mancur Olson’s book The Logic of Collective Action, published in 1965) agrees with them. According to this... View Details

HBS - The year in Review

million from Ben Faw (MBA 2014) and his wife Julia Yoo, who sponsored the Challenge to motivate fellow younger alumni to make leadership gifts to the HBS Fund. The Challenge also helped set a new annual record for Investors Society... View Details

Research Summary

Overview

By: Mark L. Egan

When considering how households make investment decisions, Professor Egan became intrigued by the question, “What makes a bank ‘special’ when compared to other lending institutions?” Focusing on empirical industrial organization with applications to finance and... View Details

September 2024 (Revised December 2024)
Case

Epic: The Future of Health Information Technology

By: Regina E. Herzlinger and Brian L. Walker

What are the next steps for a firm that has scaled up?
The case focuses on how the founder and leadership team of a health IT company with over 45 years of market leadership should prepare for the future, while navigating founder transitions and industry... View Details

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February 2017 (Revised June 2017)
Case

ExxonMobil: Business as Usual? (A)

By: George Serafeim, Shiva Rajgopal and David Freiberg

Climate change was becoming an important societal and business issue as more governments were introducing climate change related regulations and investors became increasibly worried about stranded assets within oil and gas firms. In September 2016, the U.S. Securities... View Details

Keywords: Oil ＆ Gas; Oil Prices; Oil Companies; Asset Impairment; Predictive Analytics; Sustainability; Environmental Impact; Innovation; Disclosure; Accounting; Valuation; Climate Change; Renewable Energy; Environmental Sustainability; Financial Reporting; Energy Industry

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02 Jul 2013
First Look

First Look: July 2

Diether, and Christopher Malloy Abstract—We demonstrate that legislation has a simple, yet previously undetected impact on stock prices. Exploiting the voting record of legislators whose constituents are the affected industries, we show... View Details

Keywords: Anna Secino

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

homogeneous product space. The data set has the unique feature of containing sales records from outlet stores wherein a subset of products have verifiably fictitious list prices and discounts, allowing for measurement of their impact on... View Details

Keywords: Dina Gerdeman

25 Mar 2014
First Look

First Look: March 25

when H&M announced plans to enter the U.S., sales had grown 20% per year and operating profits 30% per year for a decade. After the August announcement of U.S. expansion plans, its share price hit a record $35 (a P/E of over 90). But... View Details

Keywords: Sean Silverthorne

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

using arbitrary allocations rather than actual cost data. Most current IT costing systems do not identify which provider(s) is providing each service, the time taken to perform the service, and the other key inputs involved in the care. The electronic health View Details

01 Dec 2023
News

Turning Point: Where Credit Is Due

hopes and dreams. Parents spend their life savings so that their children can have the highest level of education possible, so this touched everyone’s heart. The biggest surprise for me was yet to come: I learned that all this time I had been awarded the loan in the... View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

08 Apr 2013
Research & Ideas

How to Demotivate Your Best Employees

restaurant or store; the winner's name was drawn at a meeting attended by all the employees. At the end of the sixth month, the plant manager held another drawing for a $100 gift card for all employees with perfect attendance records over... View Details

Keywords: by Dina Gerdeman; Service

21 Oct 2022
Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details

Keywords: by Scott Van Voorhis

08 Mar 2011
First Look

First Look: March 8

Italian firms over a pre-specified week and record the time devoted each day to different work activities. We focus on the distinction between time spent with insiders (employees of the firm) and outsiders (people not employed by the... View Details

Keywords: Sean Silverthorne

October 2021 (Revised January 2022)
Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (C)

By: Linda A. Hill and Emily Tedards

This case is the third installment in a series about the 10-year cultural and digital transformation of Pfizer’s Global Clinical Supply organization. In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone... View Details

Keywords: Clinical Supply Chain; COVID-19; Vaccine; Agile; Innovation and Invention; Change Management; Organizational Culture; Transformation; Leadership; Corporate Strategy; Health Pandemics; Crisis Management; Mission and Purpose; Health Care and Treatment; Supply Chain Management; Digital Transformation

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04 Jun 2024
Research & Ideas

Navigating Consumer Data Privacy in an AI World

be forgotten.” So, if someone asks a company to delete their records because they don't want to be part of any data analysis or algorithms, the company needs to act fast and get it done. Sticking to the usual way of doing things isn't a... View Details

Keywords: by Rachel Layne; Technology; Information Technology

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

doctoral student Caleb Kwon analyzed timesheet records of more than 25 million employee shifts over four years at a large US grocery chain. Controlling for a host of variables, they find that a 1 percent increase in lateness and... View Details

Keywords: by Ben Rand; Retail

May 2021
Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell

Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details

Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science

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