Publications

20 Oct 2017
Blog Post

Taking Care to Prepare Leaders: Lessons in Leadership Development from DaVita Kidney Care

In September 2010, Lauren Coyle, HBS MBA 2010, entered the leadership development program at DaVita Kidney Care. Formally titled, “The Redwoods Program,” it would guide Coyle through a three-phase curriculum that concluded in April 2011,... View Details

Keywords: Health Care

18 Apr 2019
Blog Post

Evolution in Entertainment: A Recap of the 2019 Entertainment & Media Conference

On Sunday March 31, approximately 300 people gathered at the Harvard Business School campus to attend the Entertainment & Media Conference. This year’s theme, “Evolution in Entertainment”, drew a wide range of attendees from top entertainment professionals to... View Details

Keywords: Entertainment / Media / Sports

Career Coach

Ellen Harris

interested in coaching across industries and functions. Clients include: Boston Bruins, Biogen, Novartis, Bain Capital, BCG, McKinsey, Harvard departments as well as graduate programs, MIT, INSEAD Business School, Hult International... View Details

Keywords: Consulting; Consumer Products; Education; Hospitality; Manufacturing; Retail; Social Enterprise

June 2020 (Revised March 2024)
Case

Deloitte's Pixel (A): Consulting with Open Talent

By: Michael L. Tushman, John Winsor and Kerry Herman

Deloitte Consulting’s General Manager Balaji Bondili, head of Pixel, considers how best to grow Deloitte Consulting’s use of open (on-demand) talent, as consulting companies and their clients face transformative change in the way client engagements and projects get... View Details

Keywords: Disruption; Talent and Talent Management; Growth and Development Strategy; Organizational Change and Adaptation; Consulting Industry; United States

Career Coach

Aaron Mitchell

Governance Committee. Born in New Haven, CT, he earned his MBA from Harvard Business School and BBA from Temple University in Pennsylvania. He resides in Los Angeles, CA with his wife and two daughters. Work Experience: Bolthouse Farms... View Details

August 2014
Case

Netflix in 2011

By: Willy Shih and Stephen Kaufman

Reed Hastings founded Netflix to provide a home movie service that would do a better job satisfying customers than the traditional retail rental model. But as it encountered challenges it underwent several major strategy shifts, ultimately developing a business model... View Details

Web

Employment Data

Finance 33% General Management 16% Marketing 10% Other 3% Strategic Planning 7% Locations United States: 89% Mid-Atlantic 3% Midwest 4% Northeast 54% South 5% Southwest 7% West 16% International: 11% Asia 3% Australia & Oceania <1% Canada <1% Europe 5% Latin View Details

June 2021
Case

Linda Oubré at Whittier College

By: Debora L. Spar and Haley P. Brown

The case follows President Linda Oubré (HBS MBA Class of 1984) as she seeks to move Whittier College towards a more diverse, equitable, and inclusive campus.
In 2020, the student body of Whittier, a private liberal arts college in Los Angeles County,... View Details

Keywords: Race And Ethnicity; Women And Leadership; Education; Higher Education; Diversity; Race; Leadership; Change Management; United States; California; Los Angeles

Profile

Lindsay Steinmetz

Why was earning your MBA here important to you? After working for a small, entrepreneurial organization I wanted to build a stronger foundation in general management. HBS expanded my knowledge of industries, types of organizations, and... View Details

Keywords: Nonprofit / Government

14 Apr 2016
Blog Post

What I Learned at SVMP

gather on campus to read cases, learn from HBS faculty, and understand more about the MBA program. Find out what four SVMPers (who participated in the program last summer) took away from the experience. Christen Talley After SVMP, I... View Details

19 Mar 2019
Blog Post

Leadership Fellow Ming Min Hui: Figuring Out Her Mission

Ming Min Hui (MBA 2015) had a very specific intention in mind when she applied to HBS. After an early career in investment banking and corporate strategy, “I wanted to apply my business skills to something more fulfilling and mission-driven,” Ming says. “A lot of my... View Details

Keywords: Nonprofit / Government

December 2020 (Revised April 2021)
Case

Arcos Dorados: A QSR Recovery Plan

By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal

Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details

09 Feb 2017
Blog Post

Alumni: Where Are They Now? Featuring: Anddria Varnado (Clack-Rogers)

and cross-brand initiatives across Williams-Sonoma’s iconic eight-brand portfolio. I joined WSI after a few years in management consulting, where I managed projects across my firm’s retail and technology... View Details

Keywords: Consumer Products / Retail

June 2021
Supplement

Linda Oubré at Whittier College (C)

By: Debora L. Spar and Haley P. Brown

The case follows President Linda Oubré (HBS MBA Class of 1984) as she seeks to move Whittier College towards a more diverse, equitable, and inclusive campus.
In 2020, the student body of Whittier, a private liberal arts college in Los Angeles County, California,... View Details

Keywords: Women And Leadership; Racial Disparity; Higher Education; Education; Diversity; Race; Change Management; Gender; Los Angeles; California; United States

April 2014 (Revised March 2015)
Case

GE and the Industrial Internet

By: Karim R. Lakhani, Marco Iansiti and Kerry Herman

CEO Jeff Immelt considers whether GE is moving fast enough on its new Industrial Internet initiative. The undertaking includes building out an Industrial Internet, connecting machines and devices, collecting their data and operations, and providing services to clients... View Details

Professor Stuart Gilson is the Steven R. Fenster Professor of Business Administration at Harvard Business School, and former chairman of the Finance Unit. His research, teaching, and consulting focuses on the financial, business, and legal strategies that companies... View Details

Keywords: investment banking industry; legal services

February 2009 (Revised June 2019)
Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg

The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details

Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland

August 2015 (Revised June 2021)
Case

Amazon.com, 2021

By: John R. Wells, Benjamin Weinstock, Gabriel Ellsworth and Galen Danskin

In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit 2), but not all... View Details

Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Internet; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Digital Platforms; Competition; Internet and the Web; Corporate Strategy; Digital Marketing; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Information Infrastructure; Information Technology; Mobile and Wireless Technology; Price; Applications and Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle

February 1997 (Revised December 2012)
Case

Jim Sharpe: Extrusion Technology, Inc. (B)

By: H. Kent Bowen and Barbara Feinberg

Jim Sharpe, 11 years after receiving his MBA from Harvard and working for others, has finally become his own boss and 100% owner of manufacturer of aluminum extrusions. After 10 months of an unfunded search, he acquires the business in an LBO and prepares to face his... View Details

Keywords: Information Technology; Entrepreneurship; Business Ventures; Business or Company Management; Competency and Skills; Management Teams; Risk and Uncertainty; Manufacturing Industry; United States