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  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

top players' market share declined more than 10 percent. Not surprisingly, many executives' faith in CRM has waned. In a 2001 Bain & Co. survey of the 25 most popular management tools, CRM was ranked near the bottom. In a follow-up... View Details
Keywords: by Jean Ayers
  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

economy, a large share of exports and foreign direct investment [FDI]. But when you look at the trajectory over time—job growth rates, wage growth rates, changes in export or FDI share, particularly compared to emerging economies—the... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
  • 22 Nov 2011
  • First Look

First Look: November 22

entrepreneurship relative to male entrepreneurship. We find evidence of agglomeration economies in both sectors, where higher female ownership among incumbent businesses within a district-industry predicts that a greater View Details
Keywords: Sean Silverthorne
  • 06 Mar 2012
  • First Look

First Look: March 6

residential real estate and away from more productive investments. Third, the cost of professional investment management is too high, which drains talent from other industries. The financial sector could promote the health and competitiveness of the U.S. View Details
Keywords: Sean Silverthorne
  • 17 Dec 2013
  • First Look

First Look: December 17

world. The Great Qing Empire ruled China and dominated East Asia by a combination of power and cultural prestige. China's economy was the world's largest. China seemed without peer. Decline came fast. By 1900, China had been invaded,... View Details
Keywords: Carmen Nobel
  • 27 May 2009
  • First Look

First Look: May 27, 2009

Abstract This paper constructs an index of financial sophistication that, in comprehensive data on Swedish households, best explains a set of three investment mistakes: underdiversification, risky share inertia, and the tendency to sell... View Details
Keywords: Martha Lagace
  • 04 Apr 2008
  • What Do You Think?

Who Owns Intellectual Property?

we (as common people) be thinking into how to share solutions ?) ... Our ideas, our knowledge, should be public." Or do you feel, as Gaurav does, that "the creator is the owner! If not, people will not create"? (Of course,... View Details
Keywords: by Jim Heskett
  • 01 Sep 2007
  • News

Getting Security Right

fifth-generation nuclear capabilities. The threat of nuclear aggression among powerful nations did not disappear with the Cold War; it remains a major challenge for the United States and poses a more serious danger than terrorism. The Chinese have a strong View Details
Keywords: National Security and International Affairs; Government; Publishing Industries (except Internet); Information
  • 21 Nov 2017
  • News

Alumni Peer into the Future of Energy

and alumni shared their insights on the future of the energy and clean-tech sectors. “It was a chance for current students to make connections with alumni working in these industries, and find inspiration,” says Jennifer Nash, director of... View Details
Keywords: Margie Kelley; solar power; wind power
  • Web

Global Entrepreneurship - Course Catalog

macroeconomy affect the types of startups that we see in different markets. Emerging entrepreneurial ecosystems often exhibit diverse and evolving industry structures. Understanding this structure is critical to finding and developing startup opportunities. Unlike... View Details
  • 21 Dec 2022
  • News

HBS Community Comes Together in Wake of Ukraine Invasion

family or friends passing through Austria., you can reach Herbert at hbleier@icloud.com. MARCH 22 Event: BGIE Faculty Perspectives on the War in Ukraine Monday, March 24, 5:00-6:00pm, Virtual program Three faculty experts from the Business, Government, and... View Details
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

mostly one race are tipping the balance of integration among all firms, creating a less segregated workforce overall. “The turnover of organizations appears to have washed away progress on racial employment integration faster than such processes have built it up,” the... View Details
Keywords: by Dina Gerdeman
  • 30 Jan 2018
  • First Look

January 30, 2018

developed economies and then turns to developing countries, covering the following topics: farmers' adoption of AI, how AI affects their decision to invest in risky assets, and the extent to which AI helps farmers smooth income and... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

  Working PapersContracting in the Self-reporting Economy (revised) Authors:Romana L. Autrey and Richard Sansing Abstract This paper examines the effect of accounting on the use of intellectual property. We analyze the licensing of... View Details
Keywords: Martha Lagace
  • 29 Sep 2015
  • First Look

September 29, 2015

traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had traditionally been leaders in the... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

large unions on a national basis? By what means will this be achieved? Or are these proposed efforts typical of those of a movement in its death throes? If it is the latter, how will labor extract its share of the gains of an expanding... View Details
Keywords: by James Heskett
  • 23 May 2019
  • News

Marla Beck, MBA/MPA 1998

books, and worked in a clothing boutique during high school. After studying political economy at UC Berkeley and working for McKinsey, she came to Harvard to earn her MBA and MPA. At HBS, where she helped launch a Women Entrepreneurs... View Details
Keywords: Susan Young
  • January 2025
  • Case

Untapped Global: Financing Africa's Missing Middle

By: Raymond Kluender and Emanuele Colonnelli
In November 2024, Jim Chu, founder and CEO of Untapped Global, faced mounting internal tensions over the company’s strategic direction. Untapped had developed a data-driven revenue-based financing (RBF) model to address the “missing middle” problem—the $5.2 trillion... View Details
Keywords: Social Entrepreneurship; Venture Capital; Working Capital; Private Equity; Financial Strategy; Microfinance; International Finance; Currency Exchange Rate; Profit Sharing; Revenue; Developing Countries and Economies; Economic Growth; Emerging Markets; Mission and Purpose; Small Business; Entrepreneurial Finance; Banking Industry; Financial Services Industry; Information Technology Industry; Technology Industry; Africa; Nigeria; South Africa; Kenya; Uganda; California; San Francisco
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  • 01 Dec 2022
  • News

The Potential of Business to Improve Lives

When Robin Ely, the Diane Doerge Wilson Professor of Business Administration and the faculty chair of HBS’s Race, Gender, and Equity Initiative, was studying questions of gender and race in organizations in the 1980s, research into building an inclusive View Details
Keywords: April White
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

strengthen their virtuous cycles, undermine those of rivals, and even use them to turn competitors' strengths into weaknesses. Read the article: http://hbr.org/2011/01/how-to-design-a-winning-business-model/ar/1# Share Issuance and Factor... View Details
Keywords: Sean Silverthorne