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    Felix Oberholzer-Gee

    Felix Oberholzer-Gee is the Andreas Andresen Professor of Business Administration at Harvard Business School. An award-winning instructor, his academic work and consulting are focused on competitive strategy and the effects of digital technology on corporate... View Details

    Keywords: professional services; professional services; professional services; professional services
    • 2010
    • Working Paper

    Employee Selection as a Control System

    By: Dennis Campbell
    Theories from the economics, management control, and organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study... View Details
    Keywords: Accounting; Decision Making; Governance Controls; Employees; Selection and Staffing; Management Systems; Financial Services Industry
    Related
    • June 2015 (Revised November 2015)
    • Case

    Akbank: Options in Digital Banking

    By: Rajiv Lal and Esel Çekin
    This case discusses the digitalization strategies of a leading bank in Turkey, Akbank, and how to position its digital banking products going forward. The Turkish banking industry was undergoing a transformation prompted by the demands of the country's digitally savvy,... View Details
    Keywords: Marketing; Banking; Emerging Market; Regulations; Channels; Digitization; Information Technology; Competition; Brands and Branding; Organizational Change and Adaptation; Emerging Markets; Distribution Channels; Banks and Banking; Digital Transformation; Financial Services Industry; Financial Services Industry; Turkey
    Related

      Stuart C. Gilson

      Professor Stuart Gilson is the Steven R. Fenster Professor of Business Administration at Harvard Business School, and former chairman of the Finance Unit.  His research, teaching, and consulting focuses on the financial, business, and legal strategies that companies... View Details

      Keywords: legal services; legal services

        Clayton S. Rose

        Clayton Rose is Baker Foundation Professor of Management Practice. He currently teaches the course Accountability in the Advanced Management Program. His research is focused on the how leaders can manage the challenges created by the intense, varied and often... View Details

        Keywords: financial services
        • January 2021 (Revised March 2021)
        • Case

        Jumia's Path to Profitability

        By: Ramon Casadesus-Masanell, Pippa Tubman Armerding and Gamze Yucaoglu
        The case opens in September 2019 as Sacha Poignonnec and Jeremy Hodara, co-founders and co-CEOs of Jumia, the leading Pan-African e-commerce platform, are contemplating the company’s path to profitability in the aftermath of a fragile investor sentiment, as the company... View Details
        Keywords: Retail; Business Models; Business Model; Business Startups; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Entrepreneurship; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Retail Industry; Technology Industry; Africa
        Related
        • January 2003 (Revised May 2005)
        • Case

        Zipcar: Refining the Business Model

        By: Myra M. Hart, Michael J. Roberts and Julia Stevens
        Zipcar is a start-up organized around the idea of "sharing" car usage via a membership organization. This case describes several iterations of the Zipcar business model and financial plan. These iterations include a very early version and a version developed just prior... View Details
        Keywords: Service Operations; Renting or Rental; Business Model; Business Plan; Entrepreneurship; Economic Growth; Management Skills; Transportation; Business Startups; Financial Strategy; Corporate Finance; Growth and Development Strategy; Service Industry; Service Industry
        Related
        • January 2009 (Revised November 2011)
        • Case

        The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (A)

        By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane
        "Bear Stearns & Co. burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday, March 13 was insufficient to reverse the decline in Bear's... View Details
        Keywords: Mergers and Acquisitions; Financial Crisis; Capital; Financial Liquidity; Financial Strategy; Corporate Governance; Crisis Management; Business and Stakeholder Relations; Competition; Valuation; Financial Services Industry
        Related
        • May 2024
        • Case

        Net Protections (A)

        By: Ramon Casadesus-Masanell, Nobuo Sato and Akiko Kanno
        In Case A, set in early 2017, Net Protections (NP) is the largest Buy Now, Pay Later (BNPL) fintech service in Japan and is experiencing a slowdown in growth of its core product, NP Atobarai. Launched in 2002 as non-membership service, the NP Atobarai product has given... View Details
        Keywords: Product Positioning; Demand and Consumers; E-commerce; Customers; Business Model; Financial Services Industry; Japan
        Related

          Lauren H. Cohen

          Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

          Keywords: financial services; financial services; financial services; financial services; financial services; financial services
          • 20 Aug 2014
          • Research & Ideas

          Why the ALS Ice Bucket Challenge is a Social Media Blockbuster

          narcissistic fad on social networks in service to the brand itself. The usual elements are there: an act that is incongruous, not easy to do, and screams "look at me." Yet here, the incidental meaning is not at all dissociated... View Details
          Keywords: by John Deighton
          • April 2010 (Revised April 2010)
          • Case

          Mercadona

          This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the... View Details
          Keywords: Customer Satisfaction; Compensation and Benefits; Employee Relationship Management; Service Operations; Business Processes; Retail Industry; Spain
          Related
          • 2008
          • Other Unpublished Work

          Accounting, Risk Management and the Aftermath of a Control Debacle

          By: Anette Mikes
          Despite the widespread adoption of risk management systems in the financial services industry, recent control debacles highlight the apparent lack of top managerial attention to risk controls. Yet in order to understand the workings and uses of risk controls (or any... View Details
          Keywords: Risk Management; Governance Controls; Management Systems; Accounting; Conflict and Resolution; Trends; Financial Services Industry
          Related
          • October 2005 (Revised December 2006)
          • Case

          Bennie Wiley at The Partnership, Inc.

          Benaree Wiley, an African American, female HBS graduate (class of 1972), was appointed CEO and president in 1991 of The Partnership, a Boston-based nonprofit dedicated to developing leadership potential in professionals of color and in increasing their representation... View Details
          Keywords: Organizational Change and Adaptation; Mission and Purpose; Leading Change; Nonprofit Organizations; Leadership Style; Growth and Development Strategy; Service Industry; Boston
          Related
          • September 2011 (Revised February 2013)
          • Case

          Cleveland Clinic: Improving the Patient Experience

          By: Ananth Raman and Anita L. Tucker
          Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
          Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
          Related
          • January 1990 (Revised March 1994)
          • Case

          Royal Ahold NV

          By: Richard F. Meyer
          Contains a general description of a large international retailer. Focus is on the major financial risks facing the company: exchange rate risk and commodity price risk. This case is an introduction to financial risk management. It poses some of the major problem areas. View Details
          Keywords: Risk Management; Currency Exchange Rate; Futures and Commodity Futures; Trade; Distribution; Financial Services Industry
          Related
          • Research Summary

          Health Care Management

          Samuel S. Chun is studying pricing schemes for various health care services. He focuses on two aspects of the health care delivery problem. First, how do physicians respond to financial incentives and what are the characteristics of a pricing scheme which incents... View Details
          • Research Summary

          Research Overview

          Eddie Riedl's research focuses on two primary topics: fair value accounting, and international accounting settings. 

          Regarding fair value accounting, his research examines both the critical reporting choices that managers make, as well as... View Details

            Fintech Borrowers: Lax-Screening or Cream-Skimming?

            Financial markets have recently witnessed a disruptive force: the rise of online intermediaries and, more generally, fintech companies, i.e., firms that apply technology to improve financial activities. Fintech companies have targeted the consumer credit market,... View Details

            • 08 Feb 2021
            • Working Paper Summaries

            In the Red: Overdrafts, Payday Lending, and the Underbanked

            Keywords: by Marco Di Maggio, Angela Ma, and Emily Williams; Financial Services