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Show Results For
- All HBS Web
(954)
- People (1)
- News (188)
- Research (605)
- Events (3)
- Multimedia (2)
- Faculty Publications (189)
- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's... View Details
Keywords: Sean Silverthorne
- 28 Apr 2009
- First Look
First Look: April 28, 2009
Encourages readers to think about the impediments to energy efficiency in the buildings sector and the ways in which entrepreneurs can profitably surmount the obstacles. Purchase this case:... View Details
Keywords: Martha Lagace
- 03 Apr 2007
- First Look
First Look: April 3, 2007
"unraveled" and experienced transactions at dispersed and apparently inefficiently early times. Often these markets develop institutions to coordinate and delay the timing of transactions. However it has proved difficult to gather data that allows the View Details
Keywords: Martha Lagace
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
and software programs have been helping teachers better manage their time so that they can spend less energy on administrative work and more on teaching. "This is probably the least sexy of the innovations we looked at," says... View Details
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
"Let's focus on becoming much more efficient in competitive terms." And it worked in accomplishing that objective. But it fails to connect to all the constituencies—other than the shareholders—whose View Details
Keywords: by Harvard Management Update
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
attracting, screening, and training personnel are far from trivial." Institutions that devote energy to outbound calls (i.e. telemarketing) stand to become distracted from delivering effective service to their existing clients. The... View Details
- 05 Oct 2016
- What Do You Think?
Can the US Economy Regain the Growth and Prosperity of the Past?
meeting the needs facing the threats of rising sea levels and record floods; converting energy systems to truly replaceable sources; reducing fresh water consumption or creating large desalination operations; saving top soils; reducing... View Details
Keywords: by James Heskett
- 24 Feb 2015
- First Look
First Look: February 24
Publications February 2015 University of Chicago Press Political Standards By: Ramanna, Karthik Abstract—There are certain institutions underlying our modern market-capitalist system that are largely outside the interest and... View Details
Keywords: Sean Silverthorne
- 20 Nov 2007
- First Look
First Look: November 20, 2007
problem for the consortium is how much to raise its previous bid. A reasonable bid must be based upon how much value the private equity consortium can create through improvements in Hertz's global operations on the one hand, and a more View Details
Keywords: Martha Lagace
- 01 Jun 2009
- News
Insights from the Post-Macho Workplace
(measured in number of barrels produced), efficiency (cost per barrel), and reliability (production “up” time) came to exceed the industry’s previous benchmark. What did the men think of the changes? Everyone we talked to preferred the... View Details
- 28 Aug 2018
- First Look
New Research and Ideas, August 28, 2018
Cai, Wei, Susanna Gallani, and Jee-Eun Shin Abstract— Organizations often struggle with motivating employees to develop innovative ideas that may benefit the firm, especially when the standard tasks for which employees are measured and... View Details
Keywords: Dina Gerdeman
- 28 Aug 2012
- First Look
First Look: August 28
of International Financial Reporting Standards (IFRS) leads to capital market benefits through enhanced financial statement comparability. UK domestic standards are considered very similar to IFRS (Bae et... View Details
Keywords: Sean Silverthorne
- 23 Aug 2004
- Research & Ideas
Strategy for Small Fish
The art of business today seems to be the ability to influence resources your company doesn't own—resources such as the production scheduling of manufacturing partners, the packaging requirements of distribution partners, and the development of technical View Details
Keywords: by Marco Iansiti & Roy Levien
- 29 Sep 2003
- Research & Ideas
Pride Goeth Before a Profit
requesting them. Still slated to lose their jobs, the workers built cars so efficiently that they earned the right to a new-car launch. And when the time came to shut the plant down, headquarters had to refuse: The employees at Wilmington... View Details
Keywords: by Theodore Kinni
- 07 Jul 2009
- First Look
First Look: July 7
23-45 billion gallons of gasoline. Sufficient biomass, mainly agricultural and mill residues, will be available at prices of around $50/ton to meet the advanced biofuel mandates of the U.S. Energy Independence and Security Act of 2007.... View Details
Keywords: Martha Lagace
- 08 Jan 2008
- First Look
First Look: January 8, 2008
We find that the deregulations reduced financing constraints, particularly among small startups, and improved ex ante allocative efficiency across the entire firm-size distribution. However, the US deregulations also led to a dramatic... View Details
Keywords: Martha Lagace
- 02 Mar 2016
- News
The New Space Race
space startups, one giant leap for space exploration. Video Embed Blue Origin’s historic November launch. Arianne Cornell is visible at ~1:08, midscreen with binoculars in hand. This promise of cost savings and efficiency has long been... View Details
Keywords: Robert S. Benchley
- 30 Jan 2018
- First Look
January 30, 2018
in stylized, hypothetical scenarios meant to isolate key features of the tax problem, a large share of respondents resist the full equalization of unequal outcomes due to innate brute luck that standard analyses recommend. A similar share... View Details
Keywords: Sean Silverthorne
- 15 May 2012
- First Look
First Look: May 15
conventional optimal tax theory because it eases the classic tradeoff between efficiency and equality. But tagging is used in only limited ways in tax policy. I propose one explanation: conventional optimal tax theory has yet to capture... View Details
Keywords: Carmen Nobel
- 01 Oct 2013
- First Look
First Look: October 1
Management Strategy Ex-Ante Agreements in Standard Setting and Patent Pool Formation By: Llanes, Gastón, and Joaquín Poblete Abstract—We present a model of standard setting and patent-pool formation. We... View Details
Keywords: Sean Silverthorne