Customization and Personalization - Publications - Faculty & Research

05 Jun 2000
What Do You Think?

What’s Happening to Our Patience?

other words, according to our readers, our level of patience depends—on the nature of the task; on whether we are focused completely on just one task; on personal circumstances such as anxiety, fatigue, or available time; View Details

Keywords: by James Heskett

October 1998 (Revised December 1998)
Case

CRA Managed Care, Inc. (B)

By: Myra M. Hart and Susan Harmeling

An entrepreneur's transition from chairman/CEO of a large privately held company, to chairman of a public company, to leadership in several large nonprofit organizations is chronicled. View Details

Keywords: Leadership; Nonprofit Organizations; Governing and Advisory Boards; Entrepreneurship; Personal Development and Career

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21 Feb 2012
First Look

First Look: Feb. 21

April 2010, the eruption of a volcano wreaked havoc in the airline industry and placed Aer Arann on the brink of liquidation. For founder, sole owner, and chairman, Padraig O'Ceidigh, the airline has been a... View Details

Keywords: Sean Silverthorne

26 Aug 2013
Lessons from the Classroom

Built for Global Competition from the Start

business life cycle how these fledgling ventures can operate across multiple countries. The course would also identify advantages and liabilities of starting an international company, how to manage it locally View Details

Keywords: by Kim Girard; Education

June 2016
Case

The Wealthfront Generation

By: Luis Viceira and Allison Ciechanover

Keywords: Automated Investment Advisor; Millennials; Fintech; Customers; Asset Management; Internet and the Web; Age; Investment; Business Startups; California

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06 Mar 2006
What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is forearmed. . . . As in Buddhist... View Details

Keywords: by James Heskett; Technology

16 Jun 2014
Research & Ideas

The Unfulfilled Promise of Educational Technology

customize classes so that students received the lessons they needed without reviewing material they already knew? That is the idea behind School of One, an approach to learning piloted by New York City Department of Education, which... View Details

Keywords: by Michael Blanding; Education

25 Nov 2008
First Look

First Look: November 25, 2008

School Case 809-063 Steve Jobs and Steve Wozniak are best friends who enjoy pulling pranks together and talking about electronics. After several small collaborations, Jobs pitches Wozniak on starting a... View Details

Keywords: Martha Lagace

17 Mar 2022
Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

my new book Deep Purpose: The Heart and Soul of High-Performance Companies, I explore how purpose-driven leaders find success by going beyond focusing only on shareholders and View Details

Keywords: by Ranjay Gulati

August 13, 2024
Editorial

Can AI Save Physicians from Burnout?

By: Susanna Gallani, Lidia Moura and Katie Sonnefeldt

Keywords: Well-being; AI and Machine Learning; Work-Life Balance; Health Industry

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Read Now

September 1996
Case

Craig Parks (B)

By: David A. Thomas and Lisa J. Chadderdon

Supplements the (A) case. View Details

Keywords: Personal Development and Career; Decision Making; Decision Choices and Conditions; Moral Sensibility

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January 1990
Teaching Note

Student Cases on Career Choice-Making, Instructor's Note

By: Shoshana Zuboff

Keywords: Personal Development and Career; Cases

Citation

19 Dec 2005
Research & Ideas

Public Education Goes to School

challenges. In business, strategy is usually a response to conditions that exist "out there"—forces like competition and demand drive innovation and performance inside the company. In public... View Details

Keywords: by Mallory Stark; Education

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

business-government relationships very concrete and personal by examining business and government officials at a local level. Hartmut Berghoff accomplished just such a study of... View Details

Keywords: by Sean Silverthorne

October 2013 (Revised October 2013)
Supplement

Henkel's CEO Kasper Rorsted: On Building a Winning Culture

By: Robert L. Simons

Keywords: Performance Measurement; Performance Appraisals; Human Resource Management; Work/life Balance; Strategy Execution; Values; Organizational Transformations; Pay For Performance; Organizational Change and Adaptation; Values and Beliefs; Work-Life Balance; Organizational Culture; Performance Evaluation; Compensation and Benefits

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February 2003
Teaching Note

Bush Boake Allen (TN)

By: Stefan H. Thomke

Teaching Note for (9-601-061). View Details

Keywords: Integration; Marketing Reference Programs; Disruptive Innovation; Management Teams; Internet and the Web; Business Model; Customer Relationship Management; Management Practices and Processes; Consumer Products Industry

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25 Oct 2012
Research & Ideas

Developing the Global Leader

by how well the diversity of its leadership reflects the diversity of its customer base and how well that leadership can leverage the skills of teams working around the world," he says, adding that... View Details

Keywords: by Julia Hanna

27 Sep 2024
Research & Ideas

Charting 'Cheapflation': How Budget Brands Got So Pricey

of the costliest, according to an analysis of microdata from large retailers by Harvard Business School Professor Alberto Cavallo. In a forthcoming article in the Journal of Monetary Economics, Cavallo and coauthor Oleksiy Kryvtsov,... View Details

Keywords: by Ana Elena Azpúrua