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  • June 2010 (Revised November 2011)
  • Case

Zensar: The Future of Vision Communities (A)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Human Resources; Collaborative Innovation and Invention; Leadership Style; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Cooperation; Information Technology Industry; India
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  • August 2006 (Revised May 2007)
  • Supplement

Management Levels at Staples (F): President, U.S. Stores

By: David A. Garvin and Lynne Levesque
Keywords: Management; Jobs and Positions; Retail Industry
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  • March 2004 (Revised February 2005)
  • Case

Emerging Business Opportunities at IBM (C): Pervasive Computing

By: David A. Garvin and Lynne Levesque
Supplements the (A) case. View Details
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  • April 2000
  • Teaching Note

Types of Learning Processes TN

By: David A. Garvin and Jeffrey Berger
Teaching Note for (9-300-124). Not listed on product. View Details
Keywords: Learning
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  • February 2000
  • Teaching Note

Soul of a New Machine, The TN

By: David A. Garvin and Jeffrey Berger
Teaching Note for (1-682-076). Reprint not in system. View Details
Keywords: Management; Management Style; Projects
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  • December 1999
  • Teaching Note

Peterson Industries: Louis Friedman TN

By: David A. Garvin and Jeffrey Berger
Teaching Note for (9-396-182). View Details
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  • November 1999
  • Teaching Note

Emerson Electric: Consistent Profits, Consistently and Xerox Charts a New Strategic Direction - Excerpts TN

By: David A. Garvin and Jeffrey Berger
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  • January 1991
  • Teaching Note

Indalex Ltd., Teaching Note

By: David A. Garvin and Norman Klein
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  • November 1990 (Revised November 1990)
  • Teaching Note

Sanyo Manufacturing Corp.--Forrest City, Arkansas, Teaching Note

By: David A. Garvin and Norman Klein
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  • November 1990
  • Teaching Note

Note on Quality: The Views of Deming, Juran, and Crosby, Teaching Note

By: David A. Garvin and Norman Klein
Teaching Note for (9-687-011). View Details
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  • August 1996 (Revised February 2000)
  • Exercise

Decision-Making Exercise (B)

By: David A. Garvin and Michael Roberto
Provides questionnaires so students can compare their experiences with different decison-making processes. Students read "Growing Pains," a Harvard Business Review (HBR) case study, and then work in teams to come up with recommendations using a consensus approach to... View Details
Keywords: Decision Making
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  • November 1995 (Revised February 1996)
  • Case

Arthur D. Little, Inc.

By: David A. Garvin and Sanjay Bhatnagar
Charlie LeMantia, the president and CEO of Arthur D. Little (ADL), a leading consulting firm, is trying to decide whether the firm has a complete and effective corporate strategy. The case traces ADL's history, its rise to prominence and subsequent decline, and... View Details
Keywords: Management; Management Practices and Processes; Corporate Strategy; Business or Company Management
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  • June 1995
  • Teaching Note

Time Life Inc. (A) and (B)TN

By: David A. Garvin and Artemis March
Teaching Note for (9-395-012) and (9-395-013). View Details
Keywords: Publishing Industry
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  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • May 2010
  • Teaching Note

Stanford Graduate School of Business (TN)

By: Srikant M. Datar and David A. Garvin
Teaching Note for [308010]. View Details
Keywords: Education Industry; California
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  • July–August 1989
  • Article

The Service Factory

By: David A. Garvin and Richard B. Chase
Related
  • Web

Harvard Business School

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research... View Details
  • Web

Harvard Business School

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research... View Details
  • 03 Jan 2017
  • First Look

January 3, 2017

Abstract—Following a brief summary of Henry A. Kissinger’s career, this paper describes six of his most pivotal negotiations: the historic establishment of U.S. diplomatic relations with the People’s Republic of China, the easing of... View Details
Keywords: Carmen Nobel
  • 01 Jun 2001
  • News

Books: Judo Strategy

by David B. Yoffie and Mary Kwak Harvard Business School Press By mastering the principles of movement, balance, and leverage, practitioners of judo, a centuries-old martial... View Details
Keywords: Microsoft; Netscape; Publishing Industries (except Internet); Information