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  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

the ultimate weapon to help leaders meet the challenges of the 21st century.—Rosabeth Moss Kanter Kaleidoscope thinking can be encouraged at all levels through six forms of mental stimulation, writes Kanter. These include: "Regular visits... View Details
Keywords: by Martha Lagace
  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
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  • 19 Dec 2005
  • Research & Ideas

The Regional Slice of Your Global Strategy

the 1990s by aggregating along the economic dimension—that is, by expanding into markets that were emerging, like its Mexican home base. This strategy created the so-called ring of gray gold: developing markets that mostly fell in a band circling the globe just north... View Details
Keywords: by Pankaj Ghemawat
  • 29 May 2007
  • First Look

First Look: May 29, 2007

  Working PapersLeading and Creating Collaboration in Decentralized Organizations Authors:Heather M. Caruso, Todd Rogers, and Max Bazerman Download the paper: http://www.hbs.edu/research/pdf/07-090.pdf Extremeness Seeking: When and Why... View Details
Keywords: Martha Lagace
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

Alzheimer's, MS, and Huntington's) and do so by encouraging collaboration among researchers in the HMS community. When Ivinson takes the helm in 2001, he finds a dysfunctional center with little organization or structure. In addition, he... View Details
Keywords: Sean Silverthorne
  • 14 Jun 2016
  • First Look

June 14, 2016

now exist to protect employees from blatant forms of discrimination in hiring and promotion, but workplace discrimination persists in latent forms. These “second-generation” forms of bias arise in workplace... View Details
Keywords: Sean Silverthorne
  • 02 Jun 2014
  • Research & Ideas

Excerpt: ‘A Social Strategy’

entailed setting up a corporate page on Facebook, getting people to "Like" it, and then broadcasting messages to those fans with the expectation of receiving a response (in the form of either feedback or increased sales). Companies have... View Details
  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

management practices and decentralization. Productivity dispersion between firms and countries has motivated the improved measurement of firm organization across industries and countries. There appears to be substantial variation in... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2003
  • Research & Ideas

Why Managing Innovation is Like Theater

competitor requires artful activity; so does handling a sudden problem caused by a supplier. An artful manager operates without the safety net of a detailed specification, guiding a team or organization when no one knows exactly where... View Details
Keywords: by Rob Austin & Lee Devin
  • 12 Oct 1999
  • Research & Ideas

Building Competitive Advantage Through Operations

introduced in its current form in 1994, superseding Manufacturing and Corporate Strategy. EE: Has it changed much recently? Upton: The course is perpetually renewed through new cases and teaching material. The next session, for example,... View Details
Keywords: by Staff
  • 27 Mar 2005
  • Research & Ideas

Should I Pay the Bribe?

corruption is quite detrimental to economic progress. It really depends on the form of corruption and how markets are organized. Q: What negative impact could paying bribes have on managers, even in countries where bribery is common? A:... View Details
Keywords: by Cynthia D. Churchwell
  • March 2025
  • Case

Taylor Guitars: Making Employee Ownership Work the Taylor Way

By: Dennis Campbell, Petros Kusmu and Stacy Straaberg
In 2013, guitar manufacturer Taylor Guitars’ co-founders Bob Taylor and Kurt Listug were considering several exit options including selling to a competitor or to a private equity firm. The co-founders decided, instead, to embark on a seven-year process to transfer 100%... View Details
Keywords: Business Exit or Shutdown; Communication Strategy; Announcements; Decisions; Music Entertainment; Values and Beliefs; Borrowing and Debt; Geographic Location; Global Range; Governance; Employee Stock Ownership Plan; Management Style; Organizational Culture; Organizational Structure; Private Ownership; Business Strategy; Management Succession; Transition; Employee Ownership; Performance; Manufacturing Industry; Entertainment and Recreation Industry; United States; California; San Diego; Mexico; Netherlands
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  • 05 Jul 2006
  • Research & Ideas

Reinventing the Dowdy Savings Bond

year comes in the form of an income tax refund. In 2001, the IRS returned $78 billion to families making less than $30,000 annually, for an average return of $1,546 per filer. To Tufano, that check suggested itself as an ideal... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 22 Sep 2008
  • Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

communications in corporations? Where did the idea come from? Toby Stuart: For the first time in history, it is possible to actually analyze the "soft wiring" or largely complete social networks inside organizations. This is feasible because e-mail and other View Details
Keywords: by Sarah Jane Gilbert
  • 20 Mar 2013
  • Research & Ideas

How CEOs Sustain Higher-Ambition Goals

demonstrating how the company can actually benefit from achieving higher-ambition goals. One payoff might come in the form of greater motivation and commitment on the part of employees galvanized by a common mission. "People within an... View Details
Keywords: by Dina Gerdeman
  • 20 Sep 2016
  • First Look

September 20, 2016

them. The book features diverse strategies for 21st-century leadership, critical lessons for organizational and communal success, and the questions vital to our changing and challenging times. Questions include how leaders can overcome the mediocrity of bureaucratic... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

and social science research is specialist, peer-reviewed journals. Second, much research takes the form of case studies and is often qualitative rather than quantitative. In disciplines where standardized social science methodology,... View Details
Keywords: by Sean Silverthorne
  • 13 Jan 2003
  • Research & Ideas

Making Biotech Work as a Business

productivity are hellishly difficult to sort out. This is due to the difficulty of measuring such amorphous factors as intellectual property creation and the long time lag before any expected return on investment. The sector's tendency to View Details
Keywords: by Martha Lagace; Biotechnology; Health; Technology
  • 15 Feb 2000
  • Research & Ideas

Growing Pains: Prescriptions for U.S. Health Care

gravely ill, HBS professor Clayton Christensen finds its prognosis encouraging. These symptoms, he says, merely reflect inefficient delivery systems that market forces have already begun to reshape. Christensen's optimistic outlook stems from his extensive research on... View Details
Keywords: by Staff; Health
  • 15 May 2007
  • First Look

First Look: May 15, 2007

Although I will describe research on networks at both the organizational and the individual levels, I shall focus on the organization level. In addition, in the interest of brevity, I will emphasize horizontal relationships among... View Details
Keywords: Martha Lagace

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