Publications
Publications
Show Results For
- All HBS Web
(3,070)
- Faculty Publications (621)
←
Page 32 of 621
Results
- Research Summary
Service Excellence by Design
By: Frances X. Frei
This research addresses how to design sustainable service models that deliver ongoing value to both customers and the firm. In particular, the research reveals three principles of effective service management (see
View Details
- ←
- 32