Publications

Publications

Filter Results: (4,378) Arrow Down
Filter Results: (4,378) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 32 of 4,378 Results →
  • December 2002
  • Case

Putnam Investments: Work@Home

Putnam Investments uses technology to enable many of its frontline service providers to work routinely and permanently from their homes. This case explores issues related to this strategy, from conceptualization to implementation and highlighting continuous... View Details
Keywords: Information Technology; Service Delivery; Financial Services Industry
Related

    Amy C. Edmondson

    Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

    Keywords: professional services; professional services; professional services; professional services
    • June 2006 (Revised March 2007)
    • Case

    Jack Carlisle, CIO

    An experienced CIO hired to professionalize IT in a growing financial services firm struggles with the turmoil that follows sudden replacement of the company's CEO. Jack Carlisle must assess the changes, both actual and prospective, in an environment in which IT has... View Details
    Keywords: Change Management; Information Technology; Personal Development and Career; Management Teams; Financial Services Industry
    Related

      Felix Oberholzer-Gee

      Felix Oberholzer-Gee is the Andreas Andresen Professor of Business Administration at Harvard Business School. An award-winning instructor, his academic work and consulting are focused on competitive strategy and the effects of digital technology on corporate... View Details

      Keywords: professional services; professional services; professional services; professional services
      • 2010
      • Working Paper

      Employee Selection as a Control System

      By: Dennis Campbell
      Theories from the economics, management control, and organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study... View Details
      Keywords: Accounting; Decision Making; Governance Controls; Employees; Selection and Staffing; Management Systems; Financial Services Industry
      Related

        Clayton S. Rose

        Clayton Rose is Baker Foundation Professor of Management Practice. He currently teaches the course Accountability in the Advanced Management Program. His research is focused on the how leaders can manage the challenges created by the intense, varied and often... View Details

        Keywords: financial services

          Stuart C. Gilson

          Professor Stuart Gilson is the Steven R. Fenster Professor of Business Administration at Harvard Business School, and former chairman of the Finance Unit.  His research, teaching, and consulting focuses on the financial, business, and legal strategies that companies... View Details

          Keywords: legal services; legal services
          • June 2015 (Revised November 2015)
          • Case

          Akbank: Options in Digital Banking

          By: Rajiv Lal and Esel Çekin
          This case discusses the digitalization strategies of a leading bank in Turkey, Akbank, and how to position its digital banking products going forward. The Turkish banking industry was undergoing a transformation prompted by the demands of the country's digitally savvy,... View Details
          Keywords: Marketing; Banking; Emerging Market; Regulations; Channels; Digitization; Information Technology; Competition; Brands and Branding; Organizational Change and Adaptation; Emerging Markets; Distribution Channels; Banks and Banking; Digital Transformation; Financial Services Industry; Financial Services Industry; Turkey
          Related

            Lauren H. Cohen

            Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

            Keywords: financial services; financial services; financial services; financial services; financial services; financial services
            • January 2021 (Revised March 2021)
            • Case

            Jumia's Path to Profitability

            By: Ramon Casadesus-Masanell, Pippa Tubman Armerding and Gamze Yucaoglu
            The case opens in September 2019 as Sacha Poignonnec and Jeremy Hodara, co-founders and co-CEOs of Jumia, the leading Pan-African e-commerce platform, are contemplating the company’s path to profitability in the aftermath of a fragile investor sentiment, as the company... View Details
            Keywords: Retail; Business Models; Business Model; Business Startups; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Entrepreneurship; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Retail Industry; Technology Industry; Africa
            Related
            • May 2024
            • Case

            Net Protections (A)

            By: Ramon Casadesus-Masanell, Nobuo Sato and Akiko Kanno
            In Case A, set in early 2017, Net Protections (NP) is the largest Buy Now, Pay Later (BNPL) fintech service in Japan and is experiencing a slowdown in growth of its core product, NP Atobarai. Launched in 2002 as non-membership service, the NP Atobarai product has given... View Details
            Keywords: Product Positioning; Demand and Consumers; E-commerce; Customers; Business Model; Financial Services Industry; Japan
            Related
            • January 1990 (Revised March 1994)
            • Case

            Royal Ahold NV

            By: Richard F. Meyer
            Contains a general description of a large international retailer. Focus is on the major financial risks facing the company: exchange rate risk and commodity price risk. This case is an introduction to financial risk management. It poses some of the major problem areas. View Details
            Keywords: Risk Management; Currency Exchange Rate; Futures and Commodity Futures; Trade; Distribution; Financial Services Industry
            Related
            • 10 Dec 2015
            • Working Paper Summaries

            The Probability of Rare Disasters: Estimation and Implications

            Keywords: by Emil N. Siriwardane; Financial Services; Financial Services
            • September 2011 (Revised February 2013)
            • Case

            Cleveland Clinic: Improving the Patient Experience

            By: Ananth Raman and Anita L. Tucker
            Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
            Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
            Related
            • 08 Feb 2021
            • Working Paper Summaries

            In the Red: Overdrafts, Payday Lending, and the Underbanked

            Keywords: by Marco Di Maggio, Angela Ma, and Emily Williams; Financial Services
            • 2008
            • Other Unpublished Work

            Accounting, Risk Management and the Aftermath of a Control Debacle

            By: Anette Mikes
            Despite the widespread adoption of risk management systems in the financial services industry, recent control debacles highlight the apparent lack of top managerial attention to risk controls. Yet in order to understand the workings and uses of risk controls (or any... View Details
            Keywords: Risk Management; Governance Controls; Management Systems; Accounting; Conflict and Resolution; Trends; Financial Services Industry
            Related
            • 14 Nov 2007
            • First Look

            First Look: November 14, 2007

            PlaNet Finance was a French NGO providing technical support and training services to microfinance institutions (i.e., institutions providing financial services to the poor) and... View Details
            Keywords: Martha Lagace
            • January 2003 (Revised May 2005)
            • Case

            Zipcar: Refining the Business Model

            By: Myra M. Hart, Michael J. Roberts and Julia Stevens
            Zipcar is a start-up organized around the idea of "sharing" car usage via a membership organization. This case describes several iterations of the Zipcar business model and financial plan. These iterations include a very early version and a version developed just prior... View Details
            Keywords: Service Operations; Renting or Rental; Business Model; Business Plan; Entrepreneurship; Economic Growth; Management Skills; Transportation; Business Startups; Financial Strategy; Corporate Finance; Growth and Development Strategy; Service Industry; Service Industry
            Related
            • October 2005 (Revised December 2006)
            • Case

            Bennie Wiley at The Partnership, Inc.

            Benaree Wiley, an African American, female HBS graduate (class of 1972), was appointed CEO and president in 1991 of The Partnership, a Boston-based nonprofit dedicated to developing leadership potential in professionals of color and in increasing their representation... View Details
            Keywords: Organizational Change and Adaptation; Mission and Purpose; Leading Change; Nonprofit Organizations; Leadership Style; Growth and Development Strategy; Service Industry; Boston
            Related
            • April 2010 (Revised April 2010)
            • Case

            Mercadona

            This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the... View Details
            Keywords: Customer Satisfaction; Compensation and Benefits; Employee Relationship Management; Service Operations; Business Processes; Retail Industry; Spain
            Related