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  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

they will be as busy in the future as they are today increased the likelihood that customers would both open the email and click a link to purchase various services. In sum, making the future feel as busy as... View Details
Keywords: Sean Silverthorne

    Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance

    Get to better, more effective strategy.

    In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In "Better, Simpler Strategy," Harvard... View Details
    • 01 Mar 2010
    • Op-Ed

    A Golden Opportunity for Ford and GM

    to move aggressively to secure their market share gains by investing windfall profits to make their auto lineups more competitive for the next decade. That means introducing new designs that offer attractive features, improved fuel efficiency, View Details
    Keywords: by Bill George; Auto
    • May 2007
    • Case

    Westin Hotels and Resorts: Operations of a Lifestyle Experience

    By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
    Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
    Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
    Related
    • 10 Jul 2018
    • First Look

    New Research and Ideas, July 10, 2018

    development—such as case discussions, lectures, simulations, coaching sessions, live projects, etc.—in terms of their potential to develop executives for the future. We then examine the impact of the forces of digital disruption—the disaggregation View Details
    Keywords: Dina Gerdeman
    • 01 Mar 2023
    • News

    March 2023 Alumni and Faculty Books

    Edited by Margie Kelley Alumni Books Invisible Trillions: How Financial Secrecy Is Imperiling Capitalism and Democracy—and the Way to Renew Our Broken System By Raymond W. Baker (MBA 1960) Berrett-Koehler Publishers Over the last half century, capitalism has created... View Details
    Keywords: Publishing Industries (except Internet); Information
    • 22 Feb 2022
    • News

    March 2022 Alumni and Faculty Books

    marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your View Details
    • January 2019
    • Teaching Note

    Pricing PatientPing

    By: Frank V. Cespedes
    Teaching Note for HBS No. 818-017. PatientPing sells a software platform that allows health care providers to receive real-time notifications (“pings”) when one of their patients is admitted to or discharged from a health-care facility. The platform facilitates... View Details
    Keywords: Pricing; Health Tech; Health Technology; Sales Process; Sales Strategy; Price; Sales; Marketing Strategy; Health Care and Treatment; Health Industry; Technology Industry; United States; Massachusetts
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    • 01 Apr 2000
    • News

    A Place in the Sun

    Eden of 75-degree temperatures, where you can breakfast on fresh guavas and relax into a way of life that values family and friendship over keeping up with the Joneses. Such... View Details
    Keywords: Julia Hanna and Garry Emmons
    • 14 Oct 2002
    • Research & Ideas

    The Widening Rift Between Corporations and Society

    occurs—the status quo overpowers new ideas and turns them into variations on the same old themes. That is why every innovation from quality circles to reengineering to customer relationships turns out to be... View Details
    Keywords: by Martha Lagace
    • 27 Jan 2023
    • Op-Ed

    Have We Lost Sight of Integrity?

    the NTSB later flagged for omitting pivotal facts, Boeing said that its customers “have our assurance that the 737 MAX is as safe as any airplane that has ever flown the skies.” Just five months later, another 737 MAX—Ethiopian Airlines... View Details
    Keywords: by Bill George
    • 05 Feb 2019
    • First Look

    New Research and Ideas, February 5, 2019

    any, difference will the “New Silk Road” make in the global educational landscape? Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55549 Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 13 Platform Systems vs. Step Processes—The... View Details
    Keywords: Dina Gerdeman
    • Teaching

    Overview

    21st Century Energy — Dr Crawford teaches this EC course, which exposes students to business models and management diilemmas, all along the energy value chain — from oil sands and pipelines, to coal and natural gas, hydro and nuclear, wind and solar, to biofuels. The... View Details
    • 11 Dec 2018
    • First Look

    New Research and Ideas, December 11, 2018

    activity. When our measure is high, safe bonds fall in value and risky assets rally, forecasting a boom in investment. Risk appetite is closely linked to investors’ expectations of future risk View Details
    Keywords: Dina Gerdeman
    • August 2023
    • Case

    Floward

    By: Krishna Palepu and Namrata Arora
    In 2022, Abdulaziz B. Al Loughani, CEO and co-founder of Floward, an online flower and gifting company established in Kuwait in 2017, contemplated the firm's growth trajectory. Floward, an e-commerce enterprise that offered fresh-cut flowers sourced directly from... View Details
    Keywords: Initial Public Offering; Expansion; Growth and Development Strategy; E-commerce; Information Technology Industry; Middle East; North Africa; Saudi Arabia; Kuwait; United Arab Emirates; Jordan
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    • 2024
    • Working Paper

    The Impact of Culture Consistency on Subunit Outcomes

    By: Jasmijn Bol, Robert Grasser, Serena Loftus and Tatiana Sandino
    We examine the association between subunit culture consistency—defined as the congruence between the organizational values espoused by top management and those perceived and practiced by subunit employees—and subunit outcomes. Using data from 235 subunits of a... View Details
    Keywords: Organizational Culture; Employees; Creativity; Satisfaction
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    • 20 Sep 2021
    • Blog Post

    Student Spotlight: Summer Internships in Business and Environment

    climate change and electrification. Over the summer, Amrit worked directly with the management team of a major US utility on defining their long-term growth strategy including handling of fossil assets (e.g. coal retirements), building... View Details
    • 13 Nov 2018
    • First Look

    New Research and Ideas, November 13, 2018

    2002. Walmart grew significantly, expanded internationally, and became a leading player in groceries. However, it also faced criticism regarding its wage and labor practices. Meanwhile, Kmart faced an... View Details
    Keywords: Dina Gerdeman
    • 22 May 2018
    • First Look

    New Research and Ideas, May 22, 2018

    established practice. Companies have hired writers and chief content officers to run departments as well as create blogs and other materials—in the process, some have assured sales people that content... View Details
    Keywords: Dina Gerdeman
    • 01 Jun 2015
    • News

    Alumni and Faculty Books for June 2015

    High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains how businesses can design View Details