Customization and Personalization - Publications - Faculty & Research

Research Summary

Re-Producing Exclusivity: A History of the Transatlantic Fashion Industry, 1929-1960

The history of fashion has been increasingly explored over the last decade, but two important and intertwined features of the topic are still underdeveloped: business and its international aspect. These dimensions are crucial. Fashion is first and foremost an industry... View Details

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

restaurants. The question of ownership, however, has not been broached—and the son fears that doing so could jeopardize his business and personal relationship with his father. “The son has this acute... View Details

Keywords: by Julia Hanna; Food & Beverage

Web

Our Values | About

instantly. Campus security can be reached, night and day, by calling 617.495.5577, and HUPD is available at 617.495.1212 if any individual senses a threat to their personal... View Details

February 2024
Case

AGENTS.inc: Pathways to Growth at an AI Startup

By: Frank Nagle, Manuel Hoffmann, Karoline Ströhlein and Susan Pinckney

The case describes the history of AGENTS.inc. Despite being a small startup, with only four employees, that had never had a funding round, the company boasted an impressive client portfolio including multiple Fortune 500 companies. While AGENTS.inc had been an early... View Details

Citation

Educators

Purchase

08 Dec 2020
Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

through referrals stayed constant at about a third, meaning these recruited workers were coming at the expense of direct applicants. “People are still using their personal networks to find jobs, but now the firm is doing much more of the... View Details

Keywords: by Michael Blanding; Employment

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

permit short-cuts to be taken in order to expedite decisions.” “Make ‘speeches.’ Talk as frequently as possible and at great length. Illustrate your ‘points’ by long anecdotes and accounts of View Details

Keywords: by Dina Gerdeman

Web

Online Entrepreneurship & Innovation Courses | HBS Online

& Clayton Christensen Strengthen your capacity to create winning strategies and bring innovations to market by discovering customer jobs to be done and aligning your business’s... View Details

Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

01 Dec 2023
News

Research Brief: Staying in the Game

Illustration by Peter Hoey In Monopoly, declaring bankruptcy has a very permanent consequence. Game over; you lose. In the paper “Life After Death: A Field Experiment with Small Businesses on Information Frictions, Stigma, and Bankruptcy,” HBS professor Shai Bernstein... View Details

Keywords: Jennifer Myers; Administration of Economic Programs; Government

09 Nov 2021
Research & Ideas

The Simple Secret of Effective Mentoring Programs

company that operates a call center in which workers handle customer inquiries about purchasing new digital products and services, including phone, TV, and internet service.... View Details

Keywords: by Jay Fitzgerald

26 Nov 2019
News

The Ritual Effect

Source: Norton Source: Norton Professor Michael Norton studies the ways in which rituals can influence human behavior. In his research, he has found that people establish rituals to enhance their enjoyment of something or to improve their success View Details

Keywords: rituals

Blog

Should You Pursue the Certificate of Management Excellence?

UPDATED 04 OCT 2022 We are thrilled to announce that the Certificate of Management Excellence (CME) has expanded to include more programs and increased flexibility to fit your career path and View Details

Research Summary

Great Negotiator Study Initiative

By: James K. Sebenius

What can be legitimately be learned from closely studying great negotiators at work? Since 2000, the Program on Negotiation (PON)—an active inter-university consortium mainly comprised of numerous faculty from across... View Details

Profile

Katie Sadler

Coming to HBS is like Walking into a classroom where you expect to find one teacher, and then realizing you have 91. Every person at HBS has a unique story and is an expert in... View Details

Web

Buy Now, Pay Later: Credit in a Consumer Society

able to exploit their customers in their times of need. Better regulation of small consumer lenders in the 1920s both opened access to credit and reduced borrowers’ vulnerability. Copyright © Presidents... View Details

23 May 2018
News

Abigail P. Johnson, MBA 1988

Fidelity Personal and Workplace Investing 2012 Named President, Fidelity Financial Services 2013 Named President, FMR 2014 Named CEO, FMR 2016 Named Chairman, FMR 2018 Fidelity serves 27 million individual... View Details

Keywords: Susan Young

June 2018 (Revised June 2018)
Case

Facebook Confronts a Crisis of Trust

By: William W. George and Amram Migdal

The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential... View Details