Transactions - Publications - Faculty & Research

07 Sep 2012
Working Paper Summaries

IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property

Keywords: by Joachim Henkel, Carliss Y. Baldwin & Willy C. Shih

April 2022
Teaching Note

Banorte Móvil: Data-Driven Mobile Growth

By: Ayelet Israeli and Carla Larangeira

In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details

Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America

Citation

Purchase

02 Oct 2017
What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

specific use of the asset class when he observed that a possible use of Bitcoin could be “hedge funds betting on sovereign debt defaults.” Charles Sabatier III added that Bitcoin is the most secure financial network in the world. “The infrastructure that processes... View Details

Keywords: by James L. Heskett; Financial Services

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

like comparing Armani's selling expenses per transaction to Wal-Mart's, a comparison that deviates from benchmarking's original purpose: to perform detailed process comparisons across similar entities, as in the Toyota/GM example.... View Details

Keywords: by Robert S. Kaplan; Service

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

noon; moments later hedge funds are buying or selling. They've added a new dynamic to the market that is reflected in the enormously increased volume of stock transactions and in the very greatly shortened period of time for which shares... View Details

Keywords: by D. Quinn Mills

Research Summary

Unintended Consequences of Fundraising Tactics

Charity fundraisers use a variety of methods to increase donations, with three of the most common being matching funds, seed money, and thank you gifts. Field experiments have shown that matching funds (Eckel and Grossman, 2008) and seed money (List and Lucking-Reiley,... View Details

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Testing data on 13,000 shoppers To show how the model works, Ascarza and Padilla fed it some customer data supplied by an international retailer that sells its own brand of beauty products exclusively in its stores and on its website. This included about four years of... View Details

Keywords: by Kristen Senz; Retail; Service

01 Sep 2021
What Do You Think?

Can We Train for Trust?

academics call transactional “friction.” As a result, decisions are made and implemented faster and at lower cost, something critical in an age where speed takes on greater and greater value. At a 2019 business conference, Brian Chesky,... View Details

Keywords: by James Heskett

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

adds Schlesinger, to the notion of lifetime customer value, where the dealer benefits from many years of sales and service to the same customer. No longer would the current transaction have to be a fight to the death between buyer, sales... View Details

Keywords: by Sean Silverthorne; Auto

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

Effective management and leadership often depend on the capacity to envision and bring about sustainable agreements among these parties. This is true with respect to discrete transactions such as mergers, labor contracts, and out-of-court... View Details

Keywords: by Martha Lagace

15 Nov 2018
Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details

Keywords: by Sean Silverthorne; Agriculture & Agribusiness

25 Aug 2003
Research & Ideas

Why IT Does Matter

management should understand about IT is its associated economics. Driven by Moore's Law, those evolving economics have enabled every industry's transaction costs to decrease continually, resulting in new economics for the firm and... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

enable it to enhance its overall impact. Through all of this, you, as a fundraiser, are transforming the donor organizational relationship from a transactional one to a relational one, which hopefully will endure, reshaping itself... View Details

Keywords: by Danielle Kost

25 May 2021
Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

prospective guests. Airbnb could consider preventing guests from knowing the hosts’ race, possibly by masking their profile photos until transactions are completed, the researchers say. That could backfire if guests make stereotyped... View Details

Keywords: by Lane Lambert; Technology; Accommodations

20 Aug 2008
Op-Ed

The Time is Right for Creative Capitalism

solely defined by the transactional rhythms and white-hot speed of the marketplace. (My graduating MBA students talk of this concern frequently as they discuss job choices and sketch out their own career plans.) We can see this in the... View Details

Keywords: by Nancy Koehn

21 Feb 2005
Op-Ed

Is Business Management a Profession?

began to move into the position of dominance that it enjoys in the MBA curriculum today. Building on the foundational work of Adolf Berle and Gardiner Means on the separation of ownership and control in the large corporation, and of Ronald Coase on the significance of... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

22 Jul 2019
Book

How to Be a Digital Platform Leader

was focused on what we call today innovation platforms. With the emergence of Amazon, eBay, and other firms in the late 1990s and early 2000s, it was clear that a very different kind of technology platform was emerging, which we call View Details

Keywords: by Martha Lagace

February 2020 (Revised April 2021)
Case

StockX: The Stock Market of Things

By: Chiara Farronato, John J. Horton, Annelena Lobb and Julia Kelley

Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition sneakers. Sneaker resale prices often fluctuated over time based on supply and demand, creating a robust... View Details