Shared Services - Publications - Faculty & Research

07 Jul 2010
First Look

First Look: July 7

ObenchainHarvard Business School Case 310-055 Facing the worldwide financial crisis, Goldman Sachs CEO Lloyd Blankfein considered his options including whether his company could avoid a forced marriage and what steps Goldman Sachs should take to try to restore... View Details

Keywords: Martha Lagace

12 Mar 2021
News

My Favorite Case

four to one. When another premium brand lowers its wholesale price in an attempt to stimulate sales, Heublein’s president decides to increase the price of Smirnoff and put the additional revenue into advertising. This case taught me that you can increase market View Details

Keywords: Educational Services; Educational Services

17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

crucial social skills for young adults who grew up in single-child households, creates lifelong Yum! Brands customers, and develops a culture of customer service in a country where there was none. The restaurant management program is... View Details

Keywords: by Maggie Starvish; Food & Beverage

21 Apr 2009
First Look

First Look: April 21, 2009

businesses outperform both single-unit firms and multi-unit firms composed of unrelated businesses. Explanations for this relationship between focus and firm performance have largely centered on economies of scope achieved by sharing... View Details

Keywords: Martha Lagace

Web

The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School

speed of a horse, locomotives compressed weeklong journeys into days. By mid-century, the rails moved people, raw materials, and goods around the country relatively quickly, cheaply and, for the most part, in all seasons and weather. With the establishment of the... View Details

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

overnight. What is a cloud kitchen? Cloud kitchens are commercial facilities purpose-built to produce food specifically for delivery. They do not have brick-and-mortar dine-in areas and consist of shared kitchen space with culinary staff... View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details

Keywords: by Kristen Senz

Web

The New Role for Government & NGOs - Institute For Strategy And Competitiveness

For example, the Kenyan government modified banking regulations, which supported the launch and expansion of a revolutionary mobile phone-based money transfer and loan service for low income people. While the right kind of government... View Details

September 2020
Case

Disrupting Justice at RightNow: Persevere, Pivot or Perish

By: Shikhar Ghosh and Amir Reza Rezvani

The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as defining and pivoting a business model, organizational requirements for a pivot, investor relations,... View Details

Keywords: Legal Aspects Of Business; Startup; Teams; Pivot; Financing; Entrepreneurship; Law; Venture Capital; Business Startups; Financing and Loans; Business Model; Organizational Change and Adaptation; Legal Services Industry; Germany

Citation

Educators

Purchase

May 2020 (Revised July 2020)
Case

Justice-as-a-Service at RightNow

By: Shikhar Ghosh and Amir Reza Rezvani

The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as minimal viable product, defining and pivoting a business model, organizational requirements for a... View Details

Keywords: Legacy Business; Teams; Startup; Business Models; Pivot; Entrepreneurship; Law; Venture Capital; Business Startups; Business Model; Organizational Change and Adaptation; Strategy; Legal Services Industry; Germany

Citation

Educators

Purchase

10 Mar 2015
First Look

First Look: March 10

Casadesus-Masanell, Ramon, Joan E. Ricart, and Jorge Tarzijan Abstract—No abstract available. Publisher's link: http://ukcatalogue.oup.com/product/9780198701873.do February 2015 Manufacturing & Service Operations Management Improving... View Details

Keywords: Carmen Nobel

01 Jan 2011
News

Seth Klarman, MBA 1982

President, The Baupost Group Download Klarman profile (pdf) Return to Alumni Achievement Awards main page TIMELINE 1957 Born, New York City 1979 Joins Mutual Shares full time 1982 Baupost is launched 1990 Creates Klarman Family Foundation... View Details

25 Oct 2020
Research & Ideas

The Dark Side of Fintech Borrowing

Small Business Using Fintech to Disrupt Eastern Bank from Within Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech Are fintech loans good for consumers? Share your insights below. View Details

Keywords: by Rachel Layne; Financial Services; Financial Services

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

value. Through their leadership they encouraged other corporate leaders to embrace this multi-stakeholder approach. Harvard Business School’s Michael E. Porter called this idea “creating shared value” in January 2011. Let’s examine how... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

challenges that these digital businesses have to deal with to provide an effective, unbiased service that protects the rights of consumers. And we can learn a lot from this new generation of digital firms as we watch them try to navigate... View Details

Keywords: by Dina Gerdeman

22 Oct 2008
Working Paper Summaries

Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

Keywords: by Robert S. Huckman & Bradley R. Staats; Web Services; Web Services

21 Jul 2010
Research & Ideas

HBS Faculty Debate Financial Reform Legislation

research on financial markets and regulation and who, in many cases, have held leadership positions in the financial sector, think about the bill and its intended (and unintended) consequences? Below, HBS faculty members Robert Steven Kaplan, David A. Moss, Robert C.... View Details

Keywords: by Staff

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

2010 terms, as a share of national income) were scheduled to revert to Colombian ownership in that year. The money to buy them for the new canal effort, then, would have gone to Bogotá instead of the shareholders in the moribund French... View Details

Keywords: by Sarah Jane Gilbert; Transportation

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

wireless—varies dramatically by location, especially when comparing urban and low-density locations, but even when comparing one city to another. On a different dimension, the types of employment affiliated with implementing frontier internet View Details

Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology

16 Oct 2015
Blog Post

HBS and the Arts

opportunity to combine my interests in art and finance by working for an asset management firm where I helped to establish a group focused on financial services for the art community. We worked with museums, artist foundations, artists,... View Details

Publications