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Show Results For
- All HBS Web
(1,065)
- People (2)
- News (290)
- Research (622)
- Events (2)
- Multimedia (32)
- Faculty Publications (535)
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- 29 May 2018
- First Look
New Research and Ideas, May 29, 2018
Supplements the (A) case. Purchase this case:https://hbsp.harvard.edu/product/218099-PDF-ENG Harvard Business School Case 418-007 Christine Lagarde The case covers the youth and career trajectory of Christine Lagarde across her time at Baker & McKenzie, as a... View Details
Keywords: Dina Gerdeman
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Customer Compatibility and Service Performance By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—This paper investigates the impact of customer compatibility—the degree of fit between the needs of individual customers and... View Details
Keywords: Sean Silverthorne
- May 2025 (Revised May 2025)
- Case
Netflix Beyond Streaming: Strategies for the Next Era of Entertainment
By: Juan Alcacer and Lorenzo Lucidi
Netflix loses subscribers for the first time in over a decade—can the streaming pioneer reinvent itself before competitors, costs, and churn catch up? In 2022, facing fierce competition and shifting consumer behaviors, Netflix confronts its most critical strategic... View Details
Keywords: United States; Australia; Brazil; Canada; France; Germany; India; Japan; Mexico; Russia; South Korea; Spain; United Kingdom
- Research Summary
Workforce Change
By: Sandra J. Sucher
This research encompasses layoffs, furloughs and restructuring, global practices that affect millions of employees and thousands of companies every year. In this work I aim to replace bad practice that damages trust with good (or at least better) practice through... View Details
- 08 Dec 2015
- First Look
December 8, 2015
agencies to promote psychological science in the spirit of President Obama's order. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50170 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and View Details
Keywords: Sean Silverthorne
- 08 Jul 2014
- First Look
First Look: July 8
Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235... View Details
Keywords: Carmen Nobel
- 11 Jan 2011
- First Look
First Look: Jan. 11
Frances X. Frei Publication:Harvard Business Review 89 Abstract After working with hundreds of leaders in a wide variety of organizations and in countries all over the globe, the authors found one very clear pattern: when it comes to... View Details
Keywords: Sean Silverthorne
- 21 Dec 2010
- First Look
First Look: December 21
insight of that paper, which is that a demand for fairness could lead to different economic systems such as those observed in France versus the U.S. (multiple equilibria). Download the paper: http://www.hbs.edu/research/pdf/11-059.pdf A... View Details
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
Aknin, Colin Ross, Lihan Chen, and Frances Chen Abstract— Who benefits most from helping others? Previous research suggests that common polymorphisms of the oxytocin receptor gene (OXTR) predict whether people behave generously and... View Details
Keywords: Dina Gerdeman