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  • March 2023 (Revised June 2023)
  • Teaching Note

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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  • 20 Jan 2023
  • Blog Post

The Importance of Mentorship: A Conversation With Professor Ting Zhang

life. How has your teaching experience been at HBS so far? What do you like most about the case method and classroom experience? The classroom is simply magical. I love its energy. I love how our discussions push me to be a better thinker... View Details
  • 12 Sep 2023
  • Blog Post

Harvard Climate Entrepreneurs Circle: Taking Climate Solutions from Idea to Action, Faster

who joined the Climate Circle one year later, teaches children ages 3-11 about climate in six countries. They were recognized as a UNESCO Green Citizens Initiative for their positive and empowering approach to View Details
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2025 Himabindu Lakkaraju : Recipient of a 2025 Sloan Research Fellowship in Computer Science. 2024 Ryan W. Buell : Received the 2024 HBS Student... View Details
  • 01 Dec 2023
  • News

Happier-ness at Work

searching and instead focus on a more attainable goal: We all have the capacity to be happier, no matter our circumstances in life. Brooks teaches courses on leadership, happiness, and social entrepreneurship at HBS and HKS; he also... View Details
Keywords: Publishing Industries (except Internet); Information
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

person. What challenges do they need to consider? A: When I teach executives, we talk about how you give feedback virtually to people you'll never see in person—giving performance appraisals to people you never see and understanding the... View Details
Keywords: by Carmen Nobel
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

Change the World One Smart Innovation at a Time is to be published today. Kanter is the Ernest L. Arbuckle Professor of Business Administration at Harvard Business School. In addition to her many years of teaching and research at HBS,... View Details
Keywords: by Sean Silverthorne
  • Web

Research - Private Capital Project

COVID-19. The pandemic severely impacted the travel industry, creating challenges for many companies like WorldStrides, which... August 2022 Teaching Material PE Secondaries: Blackstone Strategic Partners By: Victoria Ivashina and Luis M.... View Details
  • March 2021 (Revised February 2025)
  • Teaching Note

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno and Anibha Singh
Teaching Note for HBS Case No. 519-086. In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online... View Details
Keywords: Omnichannel Retail; Digital Marketing; Business Startups; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Change Management; Customer Value and Value Chain; Customer Relationship Management; Customer Satisfaction; Financing and Loans; Microfinance; Global Strategy; Marketing Strategy; Market Entry and Exit; Digital Platforms; Product Development; Supply Chain Management; Business and Stakeholder Relations; Networks; Network Effects; Internet and the Web; Financial Services Industry; Technology Industry; United States; Australia
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  • November 2018 (Revised June 2022)
  • Teaching Note

AirFox (A): Embracing the Blockchain and an ICO

By: Jeffrey J. Bussgang and Nathaniel Schwalb
Teaching Note for HBS No. 818-097. In summer 2017, Victor Santos, CEO of AirFox, considered whether to pivot his startup towards a new product built with blockchain—a quickly growing technology at the time. AirFox was an early stage startup that sold... View Details
Keywords: Blockchain; Cryptocurrency; Initial Coin Offering; ICO; Business Startups; Finance; Currency; Strategy; Decision Making; United States
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  • March 2014
  • Teaching Note

Oral Rehydration Therapy

By: Nava Ashraf and Natalie Kindred
This Teaching Note accompanies the case "Oral Rehydration Therapy" (911-035). The case highlights the puzzlingly high rate of diarrhea-related child mortality in developing countries despite the existence of a simple, effective treatment: oral rehydration therapy... View Details
Keywords: Health Care and Treatment; Innovation Strategy; Problems and Challenges; Developing Countries and Economies; Technological Innovation; Distribution Channels; Emerging Markets; Consumer Behavior; Performance Consistency; Performance Evaluation; Health Industry; Africa; Asia
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  • December 2011 (Revised May 2014)
  • Case

ReSource Pro

By: Lynda M. Applegate, William R. Kerr, Elisabeth Koll and David Lane
Matt Bruno, founder and general manager of ReSource Pro, left his job working for a New York City-based insurance program shortly after the World Trade Center bombing and arrived in China. Initially he planned to teach English, but soon the entrepreneurial spirit of... View Details
Keywords: Geographic Location; Talent and Talent Management; Corporate Entrepreneurship; Cross-Cultural and Cross-Border Issues; Insurance Industry; Service Industry; China
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  • September 2009 (Revised June 2011)
  • Supplement

Citigroup's Exchange Offer (C)

By: Robin Greenwood and James Quinn
Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
Keywords: Financial Instruments; Financial Services Industry
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  • July 2009 (Revised June 2015)
  • Case

Citigroup's Exchange Offer

By: Robin Greenwood and James Quinn
Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
Keywords: Financial Crisis; Capital Markets; Banks and Banking; Stocks; Price; Globalized Markets and Industries; Financial Services Industry
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  • August 1994 (Revised May 1995)
  • Case

Engineering Inspection & Insurance Company

By: Robert H. Hayes
Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery... View Details
Keywords: Service Operations; Business Strategy; Organizational Design; Organizational Structure; Insurance; Strategic Planning; Problems and Challenges; Insurance Industry; United States
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  • 16 Aug 2010
  • News

Sports Marketing Lifetime Achievement Award

  • 02 Aug 2022
  • Blog Post

From HBS to Cutting-Edge Tech

high caliber people can be daunting but teaches you lessons that stay with you forever. What are your future plans? Keeping with my tenet to always be working in cutting-edge tech, I have joined a Series B artificial intelligence... View Details
  • 04 Apr 2024
  • News

The Making of a Medical Milestone

rejection as well. What was your immediate reaction after the surgery at MGH? It was exhilarating! Each one of these procedures is teaching us an incredible amount about xenotransplantation, on top of being able to help these individuals... View Details
Keywords: Margie Kelley
  • 02 May 2019
  • Sharpening Your Skills

How To Ask Better Questions

not in having all the right answers, but rather in asking the right questions. Teaching The DealShowing emotion, asking questions, and understanding your own strengths and weaknesses can be key to a successful agreement. About the Author... View Details
Keywords: by Kristen Senz
  • 01 Jun 1998
  • News

Simmons Family Endows Professorship

As Matt says, "All six of us got a great business education from Mom and Dad. Four of us were lucky to be able to round out their teachings by going to HBS." View Details